Pimpri Chinchwad Maharashtra Support engineer l2 Jobs – 97 Open Jobs Today

Genesys_Technical Service Eng Expert
Fujitsu —Pune, Maharashtra
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Full Stack Software Engineer
UNBOXROBOTICS LABS PRIVATE LIMITED —Pune, Maharashtra
- Oracle
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- Software troubleshooting
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Security Services Engineer (L2)
NTT Ltd —Pune, Maharashtra
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Cross Technology Managed Services Engineer (L2)
NTT Ltd —Pune, Maharashtra
- Full-time
- Azure
- Oracle
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Desktop Support Technician
Ensono —Pune, Maharashtra
- Full-time
- Hybrid work
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Linux System Administrator L2 L3
KPIT Technologies GmbH —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Jr Team Member - Information Security
Tata Communications —Pune, Maharashtra
- Full-time
- B.Sc
- English
- Windows
Security Engineer WAF and SSLO (L2)
NTT Ltd —Pune, Maharashtra
- Full-time
- Communication skills
Assistant Manager - IT Operations & Infrastructure
Tata Communications —Pune, Maharashtra
- Full-time
- Windows
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2h
Manufacturing Engineer - Senior
Cummins Inc. —Pune, Maharashtra
- SQL
- Assembly
- Programmable logic controllers
OCI Cloud and Network Engineer
Applied Cloud Computing —Pune, Maharashtra
- ₹8,00,000 - ₹20,00,000 a year
- Full-time
- Azure
- Oracle
- Computer Science
- Health insurance
Quick apply
Analyst | Digital | Pune | Operations, Industry & Domain Solutions
Deloitte —Pune, Maharashtra
- Computer Science
- Software troubleshooting
- Java
Customer Success Engineer (HQ2)
Blitzy —Hadapsar, Pune, Maharashtra
- Weekend availability
- Azure
- SQL
- AWS
Quick apply
Assistant Manager - Information Security
Tata Communications —Pune, Maharashtra
- Full-time
Senior Administrator - Oracle Identity Manager,Compliance Remediation
HCLTech —Pune, Maharashtra
- Oracle
- Communication skills
Technical Specialist
Noventiq —Pune, Maharashtra
- Full-time
- Azure
- SharePoint
- IT
- Health insurance
- Food provided
9d
Deputy Manager Services - Projects
Eaton —Pune, Maharashtra
- Customer service
- Electrical experience
- Bachelor's degree
Sr. Engineer Electrical & Electronics Engineering XI
Vertiv —Pune, Maharashtra
- Project management
- Electrical experience
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Consulting Engineer
Cisco Systems —Pune, Maharashtra
- Full-time
- B.Sc
- Bachelor's degree
- AI
7d
SOAR Engineer
Persistent —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Training & development
- Flexible schedule
9d

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Genesys_Technical Service Eng Expert

Fujitsu -
Pune, Maharashtra

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Job details

1 day ago

Qualifications

BCS
Telephony
Nortel
Computer Science
CCNP
Avaya
Software deployment
CCNA
English
VoIP
Project management
Bachelor's degree
Computer networking
ServiceNow
Analytics
Information Technology

Full job description

Job Description

Genesys_Technical Service Eng Expert

Job Location: Pune, Chennai, Noida

Location Flexibility: Multiple Locations in Country

Req Id: 10849

Posting Start Date: 8/5/26

Job Title: Senior Telephony SME

Location: [Pune/Chennai/Noida]

Position Summary: The Senior Telephony SME is a critical technical leadership position responsible for the end-to-end lifecycle of our Genesys Contact Center ecosystem and integrated voice technologies. This role demands deep technical mastery, strategic foresight, and the ability to drive complex troubleshooting, architectural design, and operational excellence. You will serve as the highest escalation point for critical incidents, mentor L2 teams, and act as a key contributor to strategic projects that enhance our customer and agent experiences.

Required Skillsets: Expert-level Genesys suite proficiency (Genesys Contact Server, Engage, Cloud, PureConnect, Composer, Routing, Reporting, Administrator, WFM, Speech Analytics); Cloud9 telephony administration and troubleshooting10+ years Voice Networking experience; very strong Luware, AudioCodes SBC, VoIP/PBX/PSTN,Call Manager’s(Cisco/Avaya/Nortel/Alcatel, CUCM,CME,CUC,UCCX,UCCE), Mobicall Fire Alarm knowledge; expertise in Wireshark (PCAP) and AudioCodes Syslogs Viewer; familiar with Xurrent/TFSNow; exceptional communication, problem-solving, team collaboration, critical thinking, adaptability, mentoring, and strategic thinking.

Technical Expertise: Enterprise Telephony & Unified Communications Mastery: Genesys: Expert-level understanding and hands-on proficiency across the Genesys ecosystem, including but not limited to Genesys Contact Server, Genesys Engage, Genesys Cloud, Genesys PureConnect, Genesys Composer, Genesys Routing, Reporting/Analytics, Administrator, Workforce Management (WFM), and Speech Analytics.Expert-level understanding and hands-on proficiency across enterprise telephony ecosystems including Cloud9 Telephony, Microsoft Teams Voice, Cisco Collaboration Suite, SIP platforms, telephony gateways, call routing, reporting, analytics, workforce enablement solutions, and contact center voice integrations.Voice Networking & Protocols: In-depth knowledge of VoIP, PBX, PSTN, SIP protocol, voice gateways, and trunking.Specialized Platforms:Luware: Very strong knowledge and practical experience.AudioCodes SBCs: Expertise in deployment, configuration, and troubleshooting of Session Border Controllers, particularly in VoIP/PBX/PSTN integration scenarios.Mobicall Fire Alarm System: Strong understanding of its functionality and integration aspects.Cloud9 Telephony: Strong experience in administration, configuration, integration, troubleshooting, performance optimization, and operational support.Diagnostic & Analysis Tools:Wireshark: Expert-level proficiency in PCAP analysis for network troubleshooting and voice quality diagnostics.AudioCodes Syslog Viewer: Expertise in analysing logs for effective fault isolation and issue resolution.ITSM & Project Management: Familiarity with tools such as Xurrent/ServiceNow.Cloud Concepts: Understanding of cloud platforms and their relevance to contact center solutions

Key Responsibilities:Lead Genesys Architecture & Strategy: Drive the design, evolution, roadmap, and strategic adoption of scalable, resilient, and secure Genesys contact center solutions, staying current with industry trends.Expert Troubleshooting & Support: Serve as the top-tier escalation point for complex Genesys, Cloud9 and integrated voice incidents, performing deep root cause analysis using advanced diagnostics (Wireshark, Syslog Viewer), and providing technical guidance to L2 teams, including on-call support.Deployment & Optimization: Oversee and execute secure, best-practice implementation and configuration of Genesys, Cloud9 solutions and integrated voice components; proactively monitor and tune performance, conducting capacity planning for sustained availability.Mentorship & Documentation: Act as a technical mentor for L2 teams, fostering knowledge transfer, and creating comprehensive architectural and operational documentation.Vendor & Project Leadership: Manage vendor relationships (Genesys, Cloud9 Telephony, AudioCodes, Luware), collaborate cross-functionally to deliver integrated solutions, and lead voice-related projects (e.g., rollouts, upgrades) leveraging tools like Xurrent/Service Now.
Preferred Qualifications & Certifications:Bachelor’s degree in computer science, Information Technology, Telecommunications, or an equivalent combination of education and experience.Relevant Genesys certifications (e.g., Genesys Certified Professional, Genesys Certified Implementation Engineer) are a significant advantage.CCNA/CCNP Collaboration (Voice) certification highly preferred.Additional knowledge of Microsoft Teams integration with voice platforms is a plus.

Relocation Supported: No

Visa Sponsorship Approved: No

Apply Now

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