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Senior ServiceNow Business Analyst

Cubic Corporation -
Hyderabad, Telangana

Apply Now

Job details

Full-time
1 hour ago

Qualifications

BCS
ITIL Certification
Computer Science
Business analysis
Bachelor's degree
ITIL
Scrum
APIs
ServiceNow
Agile
Business Administration
Business requirements
Requirements gathering
Communication skills

Full job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: The Senior ServiceNow Business Analyst will play a key role in bridging business needs with ServiceNow platform capabilities. This role focuses on understanding business requirements, driving process improvements, and delivering functional solutions within the ServiceNow ecosystem.

The individual will partner closely with business stakeholders, product owners, and technical teams to design, implement, and optimize ServiceNow solutions aligned with organizational goals. This position operates in a fast-paced, dynamic environment and requires strong stakeholder management, analytical thinking, and problem-solving skills.

Essential Job Duties and Responsibilities:

Lead requirements gathering sessions with business stakeholders to understand and document ServiceNow-related needs
Translate business requirements into functional specifications, user stories, and acceptance criteria
Serve as a ServiceNow functional SME, providing guidance on platform capabilities and best practices
Perform gap analysis and recommend optimal solutions leveraging ServiceNow modules
Work with Cubic internal stakeholders to plan and execute ServiceNow onboarding tasks for Cubic's Customer programs, ensuring consistency of process and technology adoption
Collaborate with developers and technical teams to ensure accurate implementation of requirements
Support configuration discussions and validate solutions to meet business expectations
Drive process improvements across ITSM, ITOM, HRSD, and other ServiceNow modules
Facilitate workshops, demos, and user training sessions to support adoption
Define and execute UAT plans, ensuring business sign-off before production release
Support audit activities related to Incident, Request, Change, and Asset management processes
Maintain documentation, including business requirements, process flows, and solution designs
Act as a liaison between business users, IT teams, and external vendors
Participate in continuous improvement initiatives to enhance ServiceNow usage across the organization
Comply with Cubic’s Quality Management System, security, and HSE policies

Minimum Job Requirements:

Skills, Knowledge, and Experience:

Bachelor’s degree in Computer Science, Business Administration, or a related field
5+ years of experience as a Business Analyst with strong exposure to ServiceNow
Proven experience in requirements gathering, stakeholder management, and process mapping
Hands-on experience with ServiceNow modules such as ITSM, CMDB, CSDM, ITAM, HRSD, or ITOM
Experience working on end-to-end ServiceNow implementations or enhancements
Strong understanding of ITIL processes and frameworks
Ability to perform gap analysis and recommend scalable solutions
Experience working in Agile/Scrum environments
Strong documentation skills (BRDs, FRDs, user stories, process flows)
Good understanding of ServiceNow configurations and capabilities (technical depth is a plus, not mandatory)
Exposure to integrations and APIs is desirable

Certifications (Preferred):

ITIL Foundation Certification
ServiceNow Certified System Administrator (CSA)
ServiceNow Implementation Specialist (any module)

Personal Qualities:

Strong communication and stakeholder management skills
Ability to work independently and manage multiple priorities
Analytical mindset with strong problem-solving capabilities
Detail-oriented with a focus on quality and accuracy
Collaborative approach with the ability to influence cross-functional teams
Proactive, self-driven, and adaptable in a fast-paced environment

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

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