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Sr. Business Analyst(Travel Insurance Domain)

Chubb -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
12 hours ago

Benefits

Health insurance
Paid time off

Qualifications

Law
Kanban
Business analysis
Master's degree
Bachelor's degree
Requirements management
Scrum
Agile
AI
Analytics

Full job description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

Job Title: Sr. Business Analyst(Travel Insurance Domain)
Function/Department: Technology
Location: Hyderabad/Bangalore
Employment Type: Full Time
Reports To: TADEPALLI, MADHURI

Role Overview

Position Summary:

As a Senior Business Analyst, this role will be responsible for performing business requirement gathering for one or more region, with deep focus on complex travel insurance products and processes. This role will be working directly with various business groups and IT teams within Chubb to ensure appropriate solutions are put in place to support the requirements of both internal and external users.
The Senior Business Analyst will be involved from initial scoping, discovery, and documentation of requirements right through the post implementation and continuous improvements.

This role is expected to double-hat as Product Owner (PO) where required — owning and prioritizing the product backlog, representing business intent in Agile ceremonies, and bridging the gap between business stakeholders and the delivery team.
The Senior Business Analyst will leverage AI tools and techniques to enhance requirements analysis, documentation efficiency, and stakeholder communication.

Major Duties and Responsibilities

Define, estimate, and plan detailed approach to analysis work streams.
Facilitation of requirements gathering workshops or discovery, including complex travel insurance product discussions involving multi-layered coverage rules, policy lifecycle, claims triggers, and regulatory requirements.
Understand the business domain / needs and help convert those into effective IT solutions, with the ability to rapidly onboard and navigate complex travel insurance domain knowledge including policy administration, claims, and distribution channels.
Collaborate with BAs and other technical and non-technical resources to ensure holistic and complete solutions.
Capture detailed requirements from business users and stakeholders. Document these requirements into User Stories and/or Business Specifications for review and approval by business customers.
Provide on-site support and management of User Acceptance Testing (UAT).
Provide peer reviews.
Ensures that change management processes are adhered to.
Provides business logic recommendations and solutions aligned with business objectives.
Support Testing processes (both IT and business testing).
Work with users to establish best practice principles.
Play an active role in all phases of the project lifecycle, encompassing planning, functional design, development, testing, user liaison, training, deployment planning and execution, and end-user support.
Manage diverse and demanding stakeholders across business, IT, and regional teams — including navigating conflicting priorities, resistance to change, and ambiguous requirements from difficult or senior stakeholders.
Apply structured conflict resolution and negotiation techniques to align stakeholders on scope, priority, and solution direction.
Build trusted relationships with business owners, product sponsors, and regional leads to ensure sustained engagement and timely decision-making.
Proactively communicate progress, risks, and blockers to stakeholders at the appropriate level of detail and frequency.
Facilitate difficult conversations and workshops where stakeholder alignment is absent, driving toward consensus without losing business value.
Double-hat as Product Owner when required: own and maintain the product backlog, define and prioritize User Stories, and ensure the backlog reflects current business value and strategic intent.
Represent the voice of the business in Agile ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Define and communicate the product vision and roadmap to the development team and stakeholders.
Make timely product decisions during development to unblock the team while preserving business intent.
Accept or reject sprint deliverables based on agreed acceptance criteria; ensure Definition of Done is met.
Balance short-term delivery needs with long-term product strategy, managing trade-offs transparently with stakeholders.
Leverage AI-powered tools to accelerate requirements elicitation, documentation drafting, and gap analysis.
Utilize LLM-based tools for generating User Story drafts, acceptance criteria, and process flow documentation from stakeholder inputs.
Apply AI-assisted data analysis to derive insights from business data, supporting evidence-based requirement decisions.
Explore and advocate the use of AI tools within the BA practice to improve team efficiency and quality of deliverables.
Stay current with AI trends relevant to insurance and financial services; identify opportunities to embed AI capabilities into business solutions.

Essential Skills / Experience

10+ years of experience in business analysis, with a proven track record of delivering successful IT solutions in complex, multi-regional environments.
Demonstrable experience in the travel insurance domain — including policy administration, coverage rules, claims processing, distribution, and regulatory compliance across multiple markets.
Practical experience of estimating and detailed planning of analysis work streams and reporting against plan.
Experience of designing and working with clearly structured frameworks and approach to analysis.
Ability to complete User Stories, Business Specifications, Use Cases, Functional Specifications, Workflow Diagrams, Gap Analysis, Business Case, and ROI Analysis documents, as required.
Passion for analysis and awareness for best-in-class practices across the insurance industry.
Problem solver with a curious mindset.
Expertise in business analysis tools and techniques (including Agile, Scrum, Kanban).
Demonstrated experience acting as Product Owner or in a PO capacity: backlog ownership, story prioritization, sprint ceremonies, and stakeholder representation.
Proven ability to manage difficult, senior, or conflicting stakeholders — maintaining relationships while driving alignment and decisions.
Data driven evaluator using insight from markets, customers, competitors.
Technical knowledge, understand architecture, development and systems.
Commercial thinker, challenger of the norm.
Strong relationship builder and engaging facilitator skill set.
Confident and assertive stakeholder management skills, with experience navigating organizational complexity and resistance.
Process and requirements engineer, resolver of ambiguity and conflicts.
Clear and concise communicator, understand and adapts to the audience.
Influential, knowledgeable, and decisive.
Skilled negotiator, manages complexity.
Hands-on experience with AI tools for business analysis: LLM-based documentation, AI-assisted gap analysis, or intelligent requirements management platforms.
Experience with Web technologies.
Have demonstrable practical experience of working with remote teams in a multi-site environment with previous exposure to remote programming teams.

The Employee acknowledges that this position may develop to include other tasks, which are commensurate with the Employee’s abilities, in addition to those recorded in this position description.

Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026
Laser focus on excellence : At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results
Start-Up Culture : Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter
Growth and success : As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process

Our recruitment process is designed to be transparent, and inclusive.

Step 1 : Submit your application via the Chubb Careers Portal.
Step 2 : Engage with our recruitment team for an initial discussion.
Step 3 : Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).
Step 4 : Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion , and are ready to make a difference, we invite you to be part of Chubb India’s journey .

Apply Now : https://www.chubb.com/emea-careers/

Apply Now

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