Model Colony Pune Maharashtra Customer success associate Jobs – 177 Open Jobs Today

Associate Technical Support Engineer
Druva —Pune, Maharashtra
- Google Suite
- Software troubleshooting
- Salesforce
12h
Director - Cloud Technologies N 3
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Remote
- Computer Science
- Engineering
- English
Quick apply
13d
Customer (Supplier) Support Associate - German
Assent —Pune, Maharashtra
- Full-time
- Hybrid work
- English
- Microsoft Office
- Bachelor's degree
- Paid time off
Associate Center Manager
Cure fit —Pashan, Pune, Maharashtra
- ₹25,000 - ₹28,000 a month
- Full-time
- Hospitality
- Sales
- Administrative experience
- Health insurance
- Flexible schedule
Quick apply
6d
HR Delivery- Associate 1
State Street —Hinjewadi, Pune, Maharashtra
- Full-time
- Customer service
- English
- Microsoft Office
8d
Associate Director, Evidence Synthesis
EVERSANA —Pune, Maharashtra
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Fulfillment Associate
Wolters Kluwer —Pune, Maharashtra
- Full-time
- Research
- AI
2d
Executive-Purchasing Support
Rehlko —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
17h
MS Dynamics Functional SME
Kyndryl —Pune, Maharashtra
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- Accounting
7d
Consultant - Commercial Operations
Beghou Consulting —Pune, Maharashtra
- Management
- Master's degree
- Bachelor's degree
Sr Consultant, Data Science & Analytics
TransUnion —Pune, Maharashtra
- Full-time
- Doctoral degree
- Master's degree
- AWS
Senior Associate - Level 1 - Client KYC
Apex Group —Baner, Pune, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
9h
Credit Services Officer
Hempel —Pune, Maharashtra
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Accountant - Accounting / R2R
TransUnion —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Associate Manager â€“ FP&A
Principal Global Services —Pune, Maharashtra
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Associate Application Reliability Engineer
TripleLift —Pune, Maharashtra
- Computer Science
- Marketing
- Data analysis skills
Quick apply
Assistant Vice President- Financial Controller and Business Partnering
Apex Group —Baner, Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Cloud Engineer L 2
Comprinno Technologies Pvt. Ltd. —Baner, Pune, Maharashtra
- Up to ₹10,00,000 a year
- Full-time
- Computer Science
- DevOps
- Windows
Quick apply
Consultant - Commercial Operations -2
Beghou Consulting —Pune, Maharashtra
- Full-time
- Management
- Master's degree
- Bachelor's degree
Assistant Manager – Supply Chain
Kohler India Corporation —Pune, Maharashtra
- Microsoft Excel
- Analysis skills
- Analytics

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Associate Technical Support Engineer

Druva -
Pune, Maharashtra

Apply Now

Job details

12 hours ago

Qualifications

Jira
Knowledge management
Google Suite
Cloud infrastructure
Operating systems
Cloud architecture
Software troubleshooting
SCCM
Software deployment
Salesforce
UNIX
Solaris
Windows
Technical support
Administrative experience
AWS
Quality assurance
Bachelor's degree
Usability
LDAP
APIs
SAN
Linux
SaaS
Communication skills
Active Directory
Intune
Identity & access management

Full job description

About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.

Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.

Visit druva.com and follow us on LinkedIn, X and Facebook.

Who we are

Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service, delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva’s patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.

Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations and protects over 200 PB of data.

Who You'll work with

Druva's Technical Support Team is the focal point for resolution of customer technical issues. We are a worldwide organization of highly skilled engineers that craft and make a positive impact on the customer experience.

Within today's highly connected and increasingly social world of complex and sophisticated threats, Druva delivers data protection and management for the cloud era. You will be challenged, learn and be energized as you resolve complex technical issues in this ever-evolving landscape. Make an impact by joining the Product Support team

What You'll Do

As an integral part of the Global Customer Support team, you will provide technical support for Druva products. The Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Druva support team, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Druva is delivering overall superior service and support to our customers.

Responsibilities include but are not limited to the following:

Be flexible to Work in shift 24 X 7 X 365

Act as a collaborative team member to resolve issues together

Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.

Analysis of exceptions and logs to isolate root cause and help in product’s usability and improve end-user experience

Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions to Knowledge base articles

Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools

Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Follow troubleshooting methodology to diagnose, root cause and resolve customer issues, also be able to recreate the issue in-house

Continuously enhancing knowledge through training and e-learning courses

Coordinate with Quality Assurance and Engineering teams to aid in identifying, reporting, and resolving product defects.

Comfortable working with remote support tools and case management systems like Salesforce, JIRA, Zoom & etc.

Meeting Service Level Agreements metric for all customer channels

Experience: 3 to 6 years

Who You Are

Bachelor’s degree preferably in a technical field and 4+ years’ relevant work experience or equivalent combined training & experience
Excellent communication skills, both written and verbal. Prior Experience in communicating with Enterprise, Service Provider, or SMB customers
Good understanding of backup and recovery concepts
- Types of backups, Replication Etc.
Experience in the following areas:
- Administrative experience in Operating Systems - Windows, Linux/Unix, Solaris
- Knowledge and understanding of cloud infrastructure - AWS
Administration & Maintenance Knowledge of
- Microsoft 365
- Entra ID
- Dynamics 365
- PowerApps
- G Suite
- Salesforce
- Working knowledge of Active Directory and API

- Proficient with troubleshooting a wide variety of applications using standard tools (etc. Wireshark, tcpdump, procmon, perfmon, OpenSSL)
- Fundamental knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, NAS etc.) and Networking concepts (routers, firewalls and proxies)
- System Integration - Working knowledge of Identity and Access Management (LDAP, AD, ADFS, Okta, Ping, etc)
Ability to troubleshoot issues involving communication between multiple SaaS and on-premise applications
Experience building customer-facing documentation
Experience with deployment tool (SCCM, JAMF, Quest Kace, Intune etc.) and configuration is a plus

Apply Now

Refine Your Search

customer success associate jobs in model colony pune maharashtra

Associate Technical Support Engineer

Director - Cloud Technologies N 3

Customer (Supplier) Support Associate - German

Associate Center Manager

HR Delivery- Associate 1

Associate Director, Evidence Synthesis

Fulfillment Associate

Executive-Purchasing Support

MS Dynamics Functional SME

Consultant - Commercial Operations

Sr Consultant, Data Science & Analytics

Senior Associate - Level 1 - Client KYC

Credit Services Officer

Accountant - Accounting / R2R

Associate Manager â€“ FP&A

Associate Application Reliability Engineer

Assistant Vice President- Financial Controller and Business Partnering

Cloud Engineer L 2

Consultant - Commercial Operations -2

Assistant Manager – Supply Chain

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