Hyderabad District Telangana Process associate customer care Jobs – 143 Open Jobs Today

Sr Manager, Product Management, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Full-time
- Business development
- Bachelor's degree
- Team management
Functional Specialist S2P (SAP MM)
Bosch Group —Ranga Reddy District, Telangana
- Full-time
- Computer Science
- Master's degree
- Presentation skills
Quick apply
Sr. Quality Analyst
S&P Global —Hyderabad, Telangana
- Email
- Microsoft Office
- Finance
- Computer skills
- Health insurance
- Paid time off
2d
Manager, RCM Coding
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Paid holidays
- Paid sick time
Quick apply
7d
Learning Analytics Analyst-Associate
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IN_Senior Associate_SAP HCM_SAP_Advisory_Hyderabad
PwC —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- Travel
1d
IN-Senior Associate_Salesforce QA_ Enterprise Apps-SFDC_Advisory_Hyderabad
PwC —Hyderabad, Telangana
- Full-time
- Salesforce
- Engineering
- Master's degree
IN_Associate_AI Engineer_Financial Services_Advisory_Hyderabad
PwC —Hyderabad, Telangana
- Full-time
- Azure
- Research
- Master's degree
14d
Subject Matter Expert - Clinical Specialist
Enovis —Hyderabad, Telangana
- Full-time
- Nursing
- Analysis skills
- Bachelor's degree
- Health insurance
- Life insurance
12d
JR Link | HIG026011 JR10005462
Genpact India Private Limited —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Business Administration
- Banking
Quick apply
Senior Information Security Engineer
Optum —Hyderabad, Telangana
- Full-time
- Oracle
- Bachelor's degree
- Health insurance
6h
Associate Director, Software Engineering
S&P Global —Hyderabad, Telangana
- Email
- Computer Science
- Java
- Master's degree
- Health insurance
- Paid time off
Consultant A2 - Infra
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- DevOps
Recruitment Supervisor
IntouchCX —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Recruiting
- Communication skills
HIH - Business Project Lead Analyst
The Cigna Group —Hyderabad, Telangana
- Full-time
- Oracle
- Customer service
- Microsoft Office
IN_Senior Associate_Azure Data Engineer_Data & Analytics_Advisory_Hyderabad
PwC —Hyderabad, Telangana
- Full-time
- Azure
- DevOps
- Engineering
Director- AR Follow Up
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
Assistant Operations Manager
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Senior Drawer - CAD services
Sanofi —Hyderabad, Telangana
- AutoCAD
- CAD
- English
UK and Ireland Payroll Human Capital Consulting, Senior Specialist
Strada Global —Hyderabad, Telangana
- Presentation skills
- Bachelor's degree
- Human resources
- Health insurance
- Paid time off

I want to receive the latest job alerts for process associate customer care in hyderabad district telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

process associate customer care jobs near hyderabad district telangana

Clinical Specialist jobs in Hyderabad, Telangana

Assistant Operations Manager jobs in Hyderabad, Telangana

Recruiter jobs in Hyderabad, Telangana

Clinical Specialist jobs in Tamil Nadu

Clinical Psychologist,govt jobs in Bengaluru, Karnataka

Clinical Research jobs in Sholinganallur, Chennai, Tamil Nadu

Clinical Specialist jobs in Bengaluru, Karnataka

Clinical Specialist jobs in Remote

Project Assistant jobs in Kerala

Project Lead jobs in Kochi, Kerala

Project Lead jobs in Chennai, Tamil Nadu

Project Lead jobs in Kolkata, West Bengal

Lead Generation jobs in Chennai, Tamil Nadu

Project Coordinator jobs in Tamil Nadu

Project Lead jobs in Uttarakhand

Business Analytics Analyst jobs in Chennai, Tamil Nadu

Business Analytics Analyst jobs in Kochi, Kerala

Business Analytics Analyst jobs in Kolkata, West Bengal

Genpact Data Analyst jobs in Gurugram, Haryana

Business Analytics Analyst jobs in Gurugram, Haryana

Sr Manager, Product Management, Amazon Customer Service

ADCI HYD 20 SEZ -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Dart
Business development
Bachelor's degree
Team management

Full job description

DESCRIPTION

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time.

We are looking for a customer-obsessed product leader to join us as a leader for the Dynamic Andon Response Team (DART) org within Customer Service. You will lead our team of program managers, product managers, quality managers and business analysts who dig deep into peer-to-peer consultation and customer escalations, trace it back to its source, and drive upstream and downstream product and programmatic improvements to DART Usage. Your teams will own the roadmap of DART strategic initiatives primarily focused on technical solutions to eliminate wasteful usage for DART and enhance CX for DART escalations.

Key job responsibilities
The role requires someone who can use significant expertise and high judgment to distill diverse inputs from customers, DART specialists and stakeholders to set a vision and design the right long-term solutions. You will spend your time analyzing customer friction data to identify the biggest opportunities and building compelling cases for improvements. This means diving deep into significantly complex problems where defects create friction across multiple parts of the customer journey. You will work across multiple organizations and leadership to influence and achieve consensus on priorities.

You will partner on product and technology solutions within and outside the Amazon Customer Service org to drive high impact innovation and improvements that can transform the service experience we offer to our customers.
Your teams will create mechanisms that make defect elimination sustainable. This includes building dashboards and tools that show customer impact, designing processes that catch problems before they reach customers, and establishing metrics that keep everyone focused on goals. You will be regularly working at both tactical and strategic levels to deliver results.

This is the right role for you if:

You can handle significantly complex problems and efforts, with the ability to see both visible and not-yet-visible risks.
You excel at taking complex technical problems and explaining them clearly to drive consensus among stakeholders.
You can work strategically to determine where resources are best applied while actively working to remove bottlenecks.
You create scalable mechanisms and best practices while effectively influencing and force multiplying across organizations.
You have deep customer obsession and can translate that into measurable improvements in customer experience.

About the team
Key Responsibilities

Lead multiple teams to improve customer experience by proactively identifying and eliminating sources of customer escalations and associate consult contacts.
Own the DART Usage Rate improvement vision and create scalable mechanisms to drive organizational change.
Establish data-driven approaches to surface customer pain points and drive upstream action across organizations.
Influence senior leaders to prioritize and address systemic customer experience issues causing escalations through high-quality analytics and communication.
Advocate for customers in product, design, and operational decisions across organizations.
Deliver measurable outcomes aligned with organizational goals.
Write and present clear narratives to drive alignment and decision-making.
Coach and develop high-performing teams while creating leadership opportunities.

BASIC QUALIFICATIONS

12+ years of product or program management, product marketing, business development or technology experience
6+ years of team management experience
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product

PREFERRED QUALIFICATIONS

Experience engaging and influencing senior executives
Proficient in Amazon business mechanisms (OP1/2, WBRs, PRFAQs)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

process associate customer care jobs in hyderabad district telangana

Sr Manager, Product Management, Amazon Customer Service

Functional Specialist S2P (SAP MM)

Sr. Quality Analyst

Manager, RCM Coding

Learning Analytics Analyst-Associate

IN_Senior Associate_SAP HCM_SAP_Advisory_Hyderabad

IN-Senior Associate_Salesforce QA_ Enterprise Apps-SFDC_Advisory_Hyderabad

IN_Associate_AI Engineer_Financial Services_Advisory_Hyderabad

Subject Matter Expert - Clinical Specialist

JR Link | HIG026011 JR10005462

Senior Information Security Engineer

Associate Director, Software Engineering

Consultant A2 - Infra

Recruitment Supervisor

HIH - Business Project Lead Analyst

IN_Senior Associate_Azure Data Engineer_Data & Analytics_Advisory_Hyderabad

Director- AR Follow Up

Assistant Operations Manager

Senior Drawer - CAD services

UK and Ireland Payroll Human Capital Consulting, Senior Specialist

I want to receive the latest job alerts for process associate customer care in hyderabad district telangana

Explore jobs in more locations

DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Jobseeker tools

Employer Tools

Browse

Stay Connected