Ga Guest relation Jobs – 75 Open Jobs Today

Welcome Desk Manager
Marriott International, Inc —Goa, Goa
- Full-time
- No experience needed
- 12th Pass
- Front desk
1d
Executive Chef
Regenta Place Vasco —Vasco Da Gama, Goa
- ₹24,817.82 - ₹50,000.00 a month
- Full-time
- Word processing
- In-person
- Leadership
- Food provided
Quick apply
Assistant Manager - Sales (Reactive)
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- No experience needed
- Bachelor's degree
8d
Head of Operations - Elite Suites and Villas
Marriott International, Inc —South Goa District, Goa
- Full-time
- No experience needed
- 12th Pass
- Front desk
F&B Captain
Cafe Chai Coffee —Dabolim, Goa
- ₹16,000 - ₹18,000 a month
- Full-time
- Hospitality
- English
- In-person
- Food provided
Quick apply
Mgr-Restaurant
Marriott International, Inc —South Goa District, Goa
- Full-time
- 12th Pass
- Communication skills
Assistant Manager - Training
Marriott International, Inc —Goa, Goa
- Full-time
- Customer service
- No experience needed
- Bachelor's degree
Director of Marketing & Communications
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- 12th Pass
- Business Administration
Fire Officer
Marriott International, Inc —Goa, Goa
- Full-time
- 12th Pass
- Plumbing
Sales Manager
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration
8d
Sales Manager/ Senior Sales Manager - Bangalore (Cluster)
Marriott International, Inc —Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration
Demi Chef De Partie-Halwai
Alila Diwa Goa —Majorda, Goa
- Full-time
Director of Sales
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration
Training Manager
Marriott International, Inc —Goa, Goa
- Full-time
- Customer service
- No experience needed
- Bachelor's degree
Sales Manager/ Senior Sales Manager - Kolkata (Cluster)
Marriott International, Inc —Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration
Restaurant Manager
Marriott International, Inc —Goa, Goa
- Full-time
- 12th Pass
- Restaurant
- Communication skills
6d
Sales Manager/ Senior Sales Manager - Hyderabad (Cluster)
Marriott International, Inc —Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration
Director of SPA & Wellness
Marriott International, Inc —South Goa District, Goa
- Full-time
- Bachelor's degree
- Business Administration
- Guest services
9d
Quality Manager
Marriott International, Inc —Goa
- Full-time
- Word processing
- Bachelor's degree
- Front desk
12d
Demi Chef De Partie - Western
Grand Hyatt Goa —Bambolim, Goa
- Full-time

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Welcome Desk Manager

Marriott International, Inc -
Goa, Goa

Apply Now

Job details

Full-time
1 day ago

Qualifications

Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26099598
Job CategoryRooms & Guest Services Operations
LocationVagator Beach, Bardez, Goa, Goa, India, 403509
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest relation jobs in ga

Welcome Desk Manager

Executive Chef

Assistant Manager - Sales (Reactive)

Head of Operations - Elite Suites and Villas

F&B Captain

Mgr-Restaurant

Assistant Manager - Training

Director of Marketing & Communications

Fire Officer

Sales Manager

Sales Manager/ Senior Sales Manager - Bangalore (Cluster)

Demi Chef De Partie-Halwai

Director of Sales

Training Manager

Sales Manager/ Senior Sales Manager - Kolkata (Cluster)

Restaurant Manager

Sales Manager/ Senior Sales Manager - Hyderabad (Cluster)

Director of SPA & Wellness

Quality Manager

Demi Chef De Partie - Western

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