Chennai District Tamil Nadu Senior customer service representative Jobs – 57 Open Jobs Today

Field Operations Executive - Thoraipakkam(Chennai)
Rentokil Initial —Thoraipakkam, Chennai, Tamil Nadu
- Full-time
- Google Suite
- B.Sc
- Bachelor's degree
Quick apply
Junior Sales Enginneer
Nexus Automation Solutions —Chennai, Tamil Nadu
- Call employer
- CRM software
- Master's degree
- Bachelor's degree
Senior Consultant – SAP ABAP HANA
AstraZeneca —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- JavaScript
- APIs
Principal Mechanical Engineer
McDermott —Chennai, Tamil Nadu
- Full-time
- Engineering
- English
- Master's degree
Field Operations Executive - Thoraipakkam (Chennai)
Rentokil Initial —Thoraipakkam, Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- B.Sc
- Bachelor's degree
Quick apply
Principal Construction Support Engineer
McDermott —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Project management
Senior Principal Electrical Engineer
McDermott —Chennai, Tamil Nadu
- Full-time
- Engineering
- Project management
- Electrical experience

Related jobs to explore

Based on your search for senior customer service representative

Chat Customer Service Specialist
Neurealm (Formerly GS Lab | GAVS) —Chennai, Tamil Nadu
Responding to customer queries in a timely and accurate way, via phone, email or chat Identifying customer needs and helping customers use specific features…
₹18,527.20 - ₹44,534.82 a month
Quick apply
Customer support associate
Update Interior —Chennai, Tamil Nadu
They act as problem-solvers who answer inquiries, resolve technical issues, process orders, and ensure a high level of customer satisfaction.
₹23,400 - ₹37,600 a month
Quick apply

I want to receive the latest job alerts for senior customer service representative in chennai district tamil nadu

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near chennai district tamil nadu

Enterprise Architect jobs in Chennai, Tamil Nadu

Mechanical Engineer jobs in Chennai, Tamil Nadu

Enterprise Architect jobs in Anna Nagar, Chennai, Tamil Nadu

Interior Designer, Fresher, Architect jobs in Udaipur, Rajasthan

Enterprise Architect jobs in Remote

Junior Architect jobs in Tamil Nadu

Enterprise Architect jobs in Hyderabad, Telangana

Liasoning Architect jobs in Mumbai, Maharashtra

Electrical jobs in Technopark, Thiruvananthapuram, Kerala

Senior Electrical Engineer jobs in Dharwad District, Karnataka

Systems Administrator, Senior jobs in Hosur, Tamil Nadu

Senior Electrical Engineer jobs in Remote

Senior Lecturer,dental College, Mds jobs in Chennai, Tamil Nadu

Senior Electrical Engineer jobs in Ahmedabad, Gujarat

Senior Electrical Engineer jobs in Dadar, Mumbai, Maharashtra

Electrical Iti, Diploma, Polytechnic jobs in Jammu And Kashmir

Junior Sales Representative jobs in Preet Vihar, Delhi, Delhi

Junior Sales Representative jobs in Bengaluru, Karnataka

Junior Sales Representative jobs in Maharashtra

Junior Resident,mbbs,rmo jobs in Delhi

Field Operations Executive - Thoraipakkam(Chennai)

Rentokil Initial -
Thoraipakkam, Chennai, Tamil Nadu

Quick apply

Job details

Full-time

Qualifications

Google Suite
PCI
B.Sc
Science
Bachelor's degree
Chemistry
Agriculture
Agriculture
Communication skills

Full job description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements

About the Role:

The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

A. Core Operations

Ensure availability of trained & certified technicians as per guidelines.
Coach technicians to improve service quality, retention, and SOP compliance.
Conduct daily stand-up meetings; communicate safety & job-specific instructions.
Ensure availability of tools, materials, and proper stock management as per SOP.
Monitor SCP usage, troubleshoot issues, and provide refresher training.
Ensure Partner Kit & on-site documentation are contractually compliant.
Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target
Maintain grooming standards and service quality of assigned technicians.
Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
Approve technician conveyance; ensure STT and route plan adherence.
Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.

B. Advanced Operations

Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
Execute 1 TPA + 1 development plan annually per technician.
Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.
Monitor technician-wise CO trends; skill-up underperformers.
Ensure audit non-conformity closures (internal/external).
Track material usage vs. SRF/SOW; highlight deviations.
Maintain stock levels aligned with APL and reduce near-expiry wastage.
Drive service & product leads through coaching and on-the-job support.
Monitor service productivity, efficiency, and input costs across sites.
Support grievance handling, leave planning, and team discipline.

Key Result Areas:

100% completion of PMI 'Pest Audit'
Material Consumption
TPA and Development Plan
Technician Capability Development
Complaint Resolution & Root Cause Analysis
Customer Visit & Audit Coverage

Competencies (Skills essential to the role):

Strong interpersonal skills
Analytical and problem-solving ability
Effective communication skills
Proactive planning and organising
Technical knowledge of pests, service processes, chemicals, and equipment

Educational Qualification / Other Requirement:

Minimum B.Sc. in Chemistry, Zoology, or Agriculture
Prior experience in pest management or service operations is preferred
Proficient MS-Office / G-Suite

Role Type / Key working relationships:

Individual Contributor
External team- Customers and Customer representative
Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

Service
Relationships
Teamwork
Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Quick apply

Refine Your Search

senior customer service representative jobs in chennai district tamil nadu

Field Operations Executive - Thoraipakkam(Chennai)

Junior Sales Enginneer

Senior Consultant – SAP ABAP HANA

Principal Mechanical Engineer

Field Operations Executive - Thoraipakkam (Chennai)

Principal Construction Support Engineer

Senior Principal Electrical Engineer

Related jobs to explore

I want to receive the latest job alerts for senior customer service representative in chennai district tamil nadu

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected