Account Manager
A vendor’s advocate who works with internal departments to ensure that Cocoblu’s partners needs are understood and satisfied.
About Cocoblu:
We exist to help brands soar online.
With the whole world going online, it’s never been more critical to get any business’ e-commerce plan right. We have expertise in helping brands navigate complex categories and crowded marketplaces and come out on top.
We’ve spent years delivering success and customer delight online for hundreds of brands.
With years of experience, cutting-edge technology, streamlined processes, a robust infrastructure, and a dedicated team, we’re ready to welcome you to join us in shaping the future of online excellence.
Join the Cococrew and be a part of our success story!”
The ingredients for this role:
As an Account Manager, we are seeking a highly motivated individual who would be responsible for signing the right mix of sellers, building relationships with top brands and vendors, adding unique local selection, identifying, and executing initiatives to boost growth, driving margin improvements and delivering top notch customer experience.
Your day-today tasks will include:
- He/she must be an effective leader and communicator working with our most important partners and vendors, as well as with internal colleagues and groups. He or she will have strong business judgment with a track record of strong ownership values.
- Success will be measured by the performance on input metrics and impact of vendors on creating a great customer experience for buying consumers.
- The individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc.
- Lead a team of account managers to onboard vendors to build and lead campaigns on selection, drive Instock management, pricing, to optimize vendor terms and to get support for marketing campaigns.
- Own the input business metrics through tracking mechanisms thereby driving the vendors to create a great customer experience.
- Drive new product and feature launches on vendor central and enable vendors move towards self-serviceability.
- Ensure the right selection is listed with all vendors which would drive output metrics.
- Drive the team of associates to deep dive and analyze the issues for the vendors and publish recommendations and action plans based on data to improve vendor experience.
- Inventing and driving continuous process improvement and automation across our systems to allow us to scale a fast-growing business.
- Champion the vendor needs and manage long term vendor relationships with key partners by building strong communication channels at all levels. Set proper expectations, provide clear status communications, and enable vendors to achieve growth.
- Work with various internal teams (e.g., supply chain, fulfillment center) to resolve vendor issues and manage escalations
What will help you succeed in the role:
Although you’ll receive comprehensive training for job success, the following will expedite your growth
Knowledge you need:
- Ecommerce / Retail knowledge.
- Motivating sellers to enhance the customer experience.
- Initiate new product and feature introductions on Vendor Central.
Required Skills:
- Experience as Sales manager / vendor manager / category manager / account manager role.
- Sourcing and onboarding sellers.
- Be an Excel Champion – Pivot, VLOOKUP/H-Lookup, Formulae.
- Initiating and owning process improvement projects and guide sellers by overseeing inventory management, setting prices, optimizing vendor agreements, and securing support for marketing initiatives.
Education & Work Experience:
- Full-Time Graduate / Masters’ with 2+ years of experience.
- Experience as a Sales Manager / Key Account Manager/Account Manager / Vendor Manager / Business Development Manager role.
- Generating leads, sourcing potential sellers from the industry and onboarding them to the platform.
- Experience in ensuring that the appropriate selection is available with all vendors to enhance output metrics and boost vendor growth in the marketplace.
- Prefer candidates worked in Ecommerce/Retail/FMCG background.
Abilities that will help you shine:
- To walk in our customers shoes and grow our vendor partners business by anticipating their unexpressed needs
- To anticipate roadblocks and seek out solutions before they occur
- To keep experimenting and running pilot programs to evaluate what works best
- To make decisions based on data combined with judgement and intuition
- To strive for continuous improvement
- To be action oriented
- To be vocally self-critical in order to arrive at better solutions.
