Bengaluru Karnataka Work from home customer support Jobs – 144 Open Jobs Today

Customer Success Manager (CSM)
Limechat —Bengaluru, Karnataka
- Online application
- APIs
- AI
- Communication skills
- Food provided
- Paid sick time
Senior Onboarding Success Manager, TWC
Atlassian —Bengaluru, Karnataka
- Remote
- CRM software
- Salesforce
- Communication skills
Product Specialist – Smart Home & Lighting Solutions
Eglu Smart Homes —Whitefield, Bengaluru, Karnataka
- ₹30,000 - ₹40,000 a month
- Full-time
- AutoCAD
- Master's degree
- Electrical experience
- Paid time off
- Cell phone reimbursement
Quick apply
Senior Inside Sales Specialist - IT Sales
Archon Consulting Systems PVT LTD —Indiranagar, Bengaluru, Karnataka
- ₹4,00,000 - ₹6,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
4d
Service Sales Support Specialist
ABB India Limited —Bengaluru, Karnataka
- Online application
- Microsoft Excel
- Salesforce
- English
Quick apply
Assistant Client Manager (B2C - Interior)
D'LIFE Interiors —Bangalore City, Bengaluru, Karnataka
- ₹30,000 - ₹45,000 a month
- Full-time
- CRM software
- Microsoft Office
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
13d
Account Manager, Strategic
Atlassian —Bengaluru, Karnataka
- Full-time
- Remote
- Sales
- Salesforce
Sales Specialist
eGlu Smart Homes —Whitefield, Bengaluru, Karnataka
- ₹4,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Marketing
- English
- Health insurance
- Paid time off
Quick apply
1d
Head, Operations Excellence WRB Contact Centre
Standard Chartered —Bengaluru, Karnataka
- English
- Health insurance
- Paid sick time
Partner Manager, North America
Whatfix —Bengaluru, Karnataka
- Master's degree
- Business development
- Travel
- Commuter assistance
- Health insurance
Quick apply
12d
Technical Support Engineer I
PowerSchool Group LLC —Bengaluru, Karnataka
- Full-time
- CRM software
- Software troubleshooting
- Customer service
22h
Project Coordinator - Automation Division
Ebsl Automat —Banashankari, Bengaluru, Karnataka
- ₹5,00,000 - ₹6,00,000 a year
- Monday to Friday
- CRM software
- Writing skills
- Microsoft Office
- Flexible schedule
Technical Service Specialist - NAM (Night Shift)
SolarEdge —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Computer skills
Quick apply
Technical support Engineer
LogiCoy —Bengaluru, Karnataka
- Email
- Java
- Bachelor's degree
- EMR systems
- Work from home
- Flexible schedule
Senior Technical Customer Support Engineer - India
ClickHouse —Bengaluru, Karnataka
- Remote
- Azure
- English
- SQL
Technical Services Analyst
Solventum —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- Customer service
2d
Associate Director/Director - Payments Business
KhataBook —Bengaluru, Karnataka
- Full-time
- Master's degree
- Analysis skills
- Financial services
3d
Sales Executive – Immigration & Overseas Services (WFO)
Job Spectra —Hongasandra, Karnataka
- ₹16,000 - ₹28,000 a month
- Urgently hiring
- CRM software
- Sales
- English
- Work from home
Quick apply
2d
Assistant Client Manager
Dlife Interiors —Bangalore Corporation Building, Bengaluru, Karnataka
- ₹25,000 - ₹35,000 a month
- Full-time
- Sales
- Microsoft Office
- Master's degree
- Health insurance
- Paid time off
Quick apply
Account Manager, FSI-Fintech, Account Manager, FSI-Fintech
AWS India - Karnataka —Bengaluru, Karnataka
- Full-time
- Business development
- AWS
- Bachelor's degree

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Customer Success Manager (CSM)

Limechat
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Benefits

Free snacks
Food provided
Paid sick time

Qualifications

Jira
Google Docs
Slack
E-Commerce
APIs
A/B testing
AI
Communication skills

Full job description

Job Information

Date Opened 05/04/2026
Job Type Full time
Work Experience 1 to 3 years
City Bengaluru
State/Province Karnataka
Country India
Industry Technology
Zip/Postal Code 560001

Job Description

Link to Apply is at the bottom of the JD. Please read the requirements carefully before applying.

About LimeChat

At LimeChat, we’re on a mission to revolutionize conversational commerce by enabling human-level interactions on WhatsApp. Backed by top-tier investors such as Stellaris, Titan, Pi Ventures and part of Y Combinator W21, we already power 500+ leading brands—including Mahindra, HUL, ITC, and Mamaearth.

Our next frontier: enterprise verticals like BFSI, Health, Auto, and Retail. We’re shipping cutting-edge GenAI agents that automate and personalise millions of customer journeys every single day.

Our founders are Computer Science alumni from IIT Delhi with a specialization in AI and have been recognized as Forbes 30 Under 30 honorees for their groundbreaking work. Their vision and leadership drive us to build the best products in the industry.

We’re a tight-knit crew that moves fast, sweats the details, and owns outcomes. If that sounds like your vibe, you’ll feel right at home.

Some Quotes We Live By

“It’s okay to fail. It’s not okay to not try.”
“Do the right thing when others are not looking.”

What are we looking for?

At LimeChat, we’re looking for a high-ownership Customer Success Manager (CSM) to own the post-onboarding journey for our growth-stage clients.

You’ll be responsible for driving outcomes, not just answering tickets—shaping strategy, optimising campaigns, and making sure every account sees tangible business impact from LimeChat across revenue, automation, and CX. You’ll be their go-to partner for conversational commerce on WhatsApp and chat.

If you enjoy working closely with fast-growing brands, making data-backed decisions, and turning insights into real business results, you’ll love this role.

Responsibilities

Own a portfolio of growth clients: Be the primary owner for a set of D2C / growth accounts—account health, adoption, and satisfaction start and end with you.
Drive measurable value: Understand client goals (revenue, repeat purchase, support deflection, CSAT) and design strategies on LimeChat to hit them.
Run regular reviews: Lead monthly/quarterly business reviews to present performance, insights, and next steps; align on experiments and roadmap for each account.
Optimise journeys & campaigns: Work with our internal teams to configure and iterate on WhatsApp flows, automation journeys, and campaigns to improve conversions and retention.
Be the product expert clients trust: Educate customers on best practices, new features, and use cases; proactively suggest what they should do next, not just what’s possible.
Monitor account health: Track adoption, key metrics, and product usage; spot early signs of risk and intervene before they turn into churn.
Coordinate problem-solving: Partner with Support, Product, and Engineering to get issues resolved quickly and communicate clearly with clients throughout.
Advocate for customers internally: Bring structured feedback and patterns from your accounts to Product & GTM teams to influence roadmap and improvements.
Support expansion & renewals: Work with Sales/Leadership on upsell, cross-sell, and renewal motions by showcasing impact and unlocking new use cases.

Must-haves

1–3 years in a customer-facing role such as Customer Success, Account Management, Onboarding, or similar in a B2B or SaaS environment.
Strong relationship-building and communication skills – you can build trust with CX/Marketing leaders and keep multiple stakeholders aligned.
Solid problem-solving and decision-making – you can break down issues, find root causes, and propose clear, practical solutions.
Comfortable working with data – pulling numbers from dashboards/Sheets, interpreting trends, and using them in conversations with clients.
Ability to manage multiple accounts and priorities without dropping the ball—good with structure, follow-ups, and documentation.
Basic comfort with technical concepts (APIs, integrations, events) and a willingness to dig into how things actually work under the hood (you don’t have to be an engineer).
High ownership and a proactive, client-first mindset – you don’t wait for clients to complain to take action.
Comfortable working in a fast-paced startup with evolving processes and playbooks.

Nice-to-have

Experience managing D2C, ecommerce, or growth-stage brands.
Exposure to CX / Martech / CRM / support products (e.g., email/marketing automation tools, helpdesks, CRMs).
Familiarity with WhatsApp marketing, conversational commerce, or chatbot/AI tools.
Experience running A/B tests, experiments, or growth initiatives with clients.

Tools You’ll Use

Notion • Slack • Google Sheets / Docs • Freshdesk / HubSpot or similar • Analytics dashboards • Jira / Internal tools

Growth Path

Year 1: Successfully manage a portfolio of growth accounts, deliver strong retention and NRR, and build repeatable playbooks for reviews, strategy, and execution.
Year 2+: Grow into Senior CSM, own a key segment/region, or transition into Enterprise CSM, Onboarding, or Product/Growth roles depending on your strengths.

Benefits

Unlimited PTO / sick leave
Subsidised fitness membership
Free lunch and snacks
Annual company retreat
Bring your dog/cat to work ?

How to Apply

Does this role sound like a good fit?

Apply here: https://forms.gle/XGE3Y1yDGsdS2ebr5

Apply Now

Refine Your Search

work from home customer support jobs in bengaluru karnataka

Customer Success Manager (CSM)

Senior Onboarding Success Manager, TWC

Product Specialist – Smart Home & Lighting Solutions

Senior Inside Sales Specialist - IT Sales

Service Sales Support Specialist

Assistant Client Manager (B2C - Interior)

Account Manager, Strategic

Sales Specialist

Head, Operations Excellence WRB Contact Centre

Partner Manager, North America

Technical Support Engineer I

Project Coordinator - Automation Division

Technical Service Specialist - NAM (Night Shift)

Technical support Engineer

Senior Technical Customer Support Engineer - India

Technical Services Analyst

Associate Director/Director - Payments Business

Sales Executive – Immigration & Overseas Services (WFO)

Assistant Client Manager

Account Manager, FSI-Fintech, Account Manager, FSI-Fintech

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Job Information

Job Description

About LimeChat

What are we looking for?

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Must-haves

Nice-to-have

Tools You’ll Use

Growth Path

Benefits

How to Apply

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