Cbd Belapur Navi Mumbai Maharashtra Customer care specialist Jobs – 94 Open Jobs Today

Sales and Patient Experience Counsellor - Hiring for our Portfolio Company
2070Health —Mumbai, Maharashtra
- Full-time
- Sales
- Customer service
- English
Quick apply
Technical Manager
Exclusive Networks —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Sales
- Engineering
5d
Team Lead - Escalations
Etraveli Group —Mumbai, Maharashtra
- Customer service
- English
- Microsoft Office
Manager Collaboration M365 SME
M&G plc —Mumbai, Maharashtra
- Full-time
- SharePoint
- Agile
Business Specialist / Sr. Business Specialist, SAP SD
Colgate-Palmolive —Mumbai, Maharashtra
- System design
- APIs
- Agile
Key Accounts Specialist - Women's Health (Tamil Nadu - Chennai)
Organon —Mumbai, Maharashtra
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
6d
Finance Supervisor
EisnerAmper LLP —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
Senior Sales Systems Engineer, VDC M365
Veeam Software —Mumbai, Maharashtra
- Azure
- Computer Science
- Up to 50% travel
- Commuter assistance
Specialist - Blended Voice
SS&C Technologies —Mumbai, Maharashtra
- Full-time
- AI
Digital Solution Area Specialists
Microsoft —Mumbai, Maharashtra
- Full-time
- Azure
- Sales
- Master's degree
6d
Specialist / Sr. Specialist, Data Platform Engineer
Colgate-Palmolive —Mumbai, Maharashtra
- Computer Science
- SQL
- Bachelor's degree
Technical Project Management - Senior Professional
Schneider Electric —Mumbai, Maharashtra
- Online application
- English
- Project management
- Communication skills
Financial Control & Process Senior
FedEx AMEA —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Presentation skills
Product Support Specialist (L3 Analyst)
Board International —Mumbai, Maharashtra
- Full-time
- English
- Research
- Master's degree
Quick apply
International Sales Specialist
Elchemy —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
#ACN GN - SONG - Service - Google - Senior Manager
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Project management
- Conflict management
Customer Success Engineer
Palo Alto Networks —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- Windows
SAP Integration Analyst
Nouryon —Navi Mumbai, Maharashtra
- Full-time
- Computer Science
- Java
- Master's degree
Enterprise Business Specialist
Logitech —Mumbai, Maharashtra
- Online application
- Hybrid work
- English
- Analysis skills
- Communication skills
- Work from home
Technical Support Specialist
Haptik —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Computer Science
- Customer service

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Sales and Patient Experience Counsellor - Hiring for our Portfolio Company

2070Health
Mumbai, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Marathi
Sales
Customer service
English
Microsoft Office
Bachelor's degree
Hospitality Management
Gujarati
EMR systems
Hindi

Full job description

About SSO Hospital

Specialty Surgical Oncology (SSO) is one of India’s leading cancer surgery networks, founded by Dr. Sanket Mehta, a pioneer in advanced onco-surgical techniques. The group brings together top specialists across breast, gastrointestinal, uro-oncology, gynec-oncology, thoracic, head & neck, and robotic surgery, delivering world-class outcomes at accessible costs. Backed by 2070 Health (Everhope), SSO operates a growing network of centres across Mumbai, Ahmedabad, Nagpur, Belgaum, and other cities, focused on building India’s first organ-specific chain of cancer excellence centres. The team blends deep clinical expertise with technology, patient empathy, and operational excellence to make high-quality cancer care available to every patient.

Role Summary

The Sales & Patient Experience Counsellor (SPEC Team) plays a mission-critical, dual-focused role. The primary responsibility is to convert clinically recommended admissions/surgeries into confirmed inpatient (IPD) cases and support the hospital’s revenue mandate. Equally important is to ensure that every patient and attendant experiences a compassionate, seamless, and professional journey from the first counselling interaction to discharge. This role acts as the bridge between clinical intent and patient decision-making, combining strong sales competency with deep empathy and operational coordination.

Key Responsibilities

A. Sales & Conversion Responsibilities (Revenue Mandate)

OPD-to-IPD Conversion: Engage with every patient receiving an admission or surgery recommendation and secure immediate financial closure/commitment.
Financial Counselling: Present Provisional Estimates clearly and empathetically—explaining inclusions, exclusions, expected expenses, and SSO’s value proposition.
TPA/Insurance Coordination: Parallelly initiate financial clearance with the TPA/Insurance Desk while counselling the patient to reduce admission delays.
Objection Handling: Address concerns on cost, necessity of treatment, and second opinions by actively coordinating with Consultant Assistants.
Data Capture: Accurately update all interactions, conversion status, objections, and decision reasons in CRM/assigned sheets.
Google Review Collection: Encourage and assist patients in sharing reviews; gather feedback as part of internal experience metrics.

B. Patient Experience & Service Delivery (End-to-End Journey)

Admission Coordination: Ensure smooth onboarding and meet target Admission TAT by collaborating with billing, nursing, and floor teams.
In-Stay Patient Support: Act as the Single Point of Contact (SPOC) for all non-clinical requirements. Conduct twice-daily rounds with Floor Managers to proactively identify issues in food, housekeeping, communication, or delays.
Surgery Coordination: Educate and guide patients regarding pre-operative requirements, consent, timelines, and expectations— along with Nursing.
Discharge Management: Coordinate with billing, pharmacy, and nursing to achieve target Discharge TAT.
Post-Discharge Follow-Up: Conduct mandatory follow-up within 48 hours for comfort check, compliance, and satisfaction.
Review / Feedback Collection: Assist in collecting Google reviews and internal feedback in collaboration with Floor Managers on the day prior to discharge.

Requirements

Qualifications

Bachelor’s degree in any field
Preferred: Hospitality, Hospital Administration, or related disciplines

Experience

Minimum 3+ years in Sales, Patient Relations, Counselling, or Customer Service
Experience in hospitals/diagnostics/healthcare settings is strongly preferred

Core Skills

Strong ability to deliver sales targets and confidently conduct financial discussions
High Emotional Intelligence (EQ) and empathy—particularly crucial for oncology patients
Proficiency in HIS/EMR systems and MS Office
Languages Required: o English (Fluent) o Hindi (Fluent) o Marathi (Strong) o Gujarati (Highly Preferred – local demographic relevance)
Excellent negotiation, persuasion, rapport-building, and conflict-resolution skills

Quick apply

Refine Your Search

customer care specialist jobs in cbd belapur navi mumbai maharashtra

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