Gautam Buddha Nagar, Uttar Pradesh
Job Summary
Position Summary: \r\nThe IT Services Manager requires a minimum of 4 to 6 years of experience owning technical issues and managing a regionally diverse team of 15 – 20 level 1, 1.5, support technicians. 24*7 Operations Help Desk \r\nWe are seeking technically motivated professionals who specialize in providing support on an enterprise-level system, ranging from Windows 10/11, O365 to Active Directory, SCCM (Software Centre), and related services. The focus is on delivering quality service while meeting all contractual KPIs and SLAs that are aligned with IT support towers.\r\nRoles and Responsibilities: \r\n• Maintaining current service standards and procedures for service delivery\r\n• Supervising other members of the service delivery team\r\n• Maintaining customer relationships and improving response and delivery times\r\n• Updating service methods to improve overall efficiency\r\n• Resolving service problems and customer complaints\r\n• Conducting periodic appraisals of team members and identifying areas for improvement\r\n• Creating and presenting regular reports to senior management\r\n• Instructing customers on equipment operation, care, and maintenance\r\nKey Skills: \r\n• Excellent interpersonal and customer service skills\r\n• In-depth knowledge of industry best practices and service delivery standards\r\n• Strong leadership ability and team spirit\r\n• Excellent written and verbal communication skills\r\n• Attention to detail\r\n• Excellent organisational skills\r\n• Problem-solving skills\r\n• Working knowledge of ServiceNow\r\n• Working knowledge of Windows and MacOS\r\n• Hands-on experience with products like Trelix Enterprise Security, MS Defender, Bitlocker, CyberArk EPM, Cisco Secure Mobility Client, Nexthink.\r\n
Key Responsibilities
Position Summary: \r\nThe IT Services Manager requires a minimum of 4 to 6 years of experience owning technical issues and managing a regionally diverse team of 15 – 20 level 1, 1.5, support technicians. 24*7 Operations Help Desk \r\nWe are seeking technically motivated professionals who specialize in providing support on an enterprise-level system, ranging from Windows 10/11, O365 to Active Directory, SCCM (Software Centre), and related services. The focus is on delivering quality service while meeting all contractual KPIs and SLAs that are aligned with IT support towers.\r\nRoles and Responsibilities: \r\n• Maintaining current service standards and procedures for service delivery\r\n• Supervising other members of the service delivery team\r\n• Maintaining customer relationships and improving response and delivery times\r\n• Updating service methods to improve overall efficiency\r\n• Resolving service problems and customer complaints\r\n• Conducting periodic appraisals of team members and identifying areas for improvement\r\n• Creating and presenting regular reports to senior management\r\n• Instructing customers on equipment operation, care, and maintenance\r\nKey Skills: \r\n• Excellent interpersonal and customer service skills\r\n• In-depth knowledge of industry best practices and service delivery standards\r\n• Strong leadership ability and team spirit\r\n• Excellent written and verbal communication skills\r\n• Attention to detail\r\n• Excellent organisational skills\r\n• Problem-solving skills\r\n• Working knowledge of ServiceNow\r\n• Working knowledge of Windows and MacOS\r\n• Hands-on experience with products like Trelix Enterprise Security, MS Defender, Bitlocker, CyberArk EPM, Cisco Secure Mobility Client, Nexthink.\r\n
Skill Requirements
Position Summary: \r\nThe IT Services Manager requires a minimum of 4 to 6 years of experience owning technical issues and managing a regionally diverse team of 15 – 20 level 1, 1.5, support technicians. 24*7 Operations Help Desk \r\nWe are seeking technically motivated professionals who specialize in providing support on an enterprise-level system, ranging from Windows 10/11, O365 to Active Directory, SCCM (Software Centre), and related services. The focus is on delivering quality service while meeting all contractual KPIs and SLAs that are aligned with IT support towers.\r\nRoles and Responsibilities: \r\n• Maintaining current service standards and procedures for service delivery\r\n• Supervising other members of the service delivery team\r\n• Maintaining customer relationships and improving response and delivery times\r\n• Updating service methods to improve overall efficiency\r\n• Resolving service problems and customer complaints\r\n• Conducting periodic appraisals of team members and identifying areas for improvement\r\n• Creating and presenting regular reports to senior management\r\n• Instructing customers on equipment operation, care, and maintenance\r\nKey Skills: \r\n• Excellent interpersonal and customer service skills\r\n• In-depth knowledge of industry best practices and service delivery standards\r\n• Strong leadership ability and team spirit\r\n• Excellent written and verbal communication skills\r\n• Attention to detail\r\n• Excellent organisational skills\r\n• Problem-solving skills\r\n• Working knowledge of ServiceNow\r\n• Working knowledge of Windows and MacOS\r\n• Hands-on experience with products like Trelix Enterprise Security, MS Defender, Bitlocker, CyberArk EPM, Cisco Secure Mobility Client, Nexthink.\r\n
Other Requirements
Position Summary: \r\nThe IT Services Manager requires a minimum of 4 to 6 years of experience owning technical issues and managing a regionally diverse team of 15 – 20 level 1, 1.5, support technicians. 24*7 Operations Help Desk \r\nWe are seeking technically motivated professionals who specialize in providing support on an enterprise-level system, ranging from Windows 10/11, O365 to Active Directory, SCCM (Software Centre), and related services. The focus is on delivering quality service while meeting all contractual KPIs and SLAs that are aligned with IT support towers.\r\nRoles and Responsibilities: \r\n• Maintaining current service standards and procedures for service delivery\r\n• Supervising other members of the service delivery team\r\n• Maintaining customer relationships and improving response and delivery times\r\n• Updating service methods to improve overall efficiency\r\n• Resolving service problems and customer complaints\r\n• Conducting periodic appraisals of team members and identifying areas for improvement\r\n• Creating and presenting regular reports to senior management\r\n• Instructing customers on equipment operation, care, and maintenance\r\nKey Skills: \r\n• Excellent interpersonal and customer service skills\r\n• In-depth knowledge of industry best practices and service delivery standards\r\n• Strong leadership ability and team spirit\r\n• Excellent written and verbal communication skills\r\n• Attention to detail\r\n• Excellent organisational skills\r\n• Problem-solving skills\r\n• Working knowledge of ServiceNow\r\n• Working knowledge of Windows and MacOS\r\n• Hands-on experience with products like Trelix Enterprise Security, MS Defender, Bitlocker, CyberArk EPM, Cisco Secure Mobility Client, Nexthink.\r\n
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