Mumbai Maharashtra Center head Jobs – 139 Open Jobs Today

operations Manager
Concentrix —Malad, Mumbai, Maharashtra
- Full-time
- Management
- Customer service
- Bachelor's degree
8d
Associate - Business Manager
JPMorganChase —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
1d
Inside Sales Representative
Accenture —Mumbai, Maharashtra
- Full-time
- CRM software
- Sales
- Public speaking
9d
Head Of Compliance, India
Johnson Controls —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Word processing
Head - Pricing & Portfolio Management, BPM
DHL —Mumbai, Maharashtra
- Finance
- Master's degree
- Bachelor's degree
Sales Manager
Maheshwari Computers Pvt. Ltd. —Mumbai District, Maharashtra
- ₹50,000 - ₹75,000 a month
- Full-time
- Sales
- Customer service
- Business development
Quick apply
1d
HR Executive
iRecord InfoTech Solutions Private Limited —Borivali, Mumbai, Maharashtra
- ₹10,000 - ₹55,000 a month
- Part-time
- Hybrid work
- Sales
- Recruiting
- Negotiation
- Flexible schedule
Quick apply
Placement Manager
Magic Bus India Foundation —Mumbai District, Maharashtra
- ₹70,000 - ₹80,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Mentoring
- Health insurance
- Cell phone reimbursement
Quick apply
RM Director - Affluent Banking
Standard Chartered —Mumbai, Maharashtra
- Management
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
Finance Program Manager and Business Analyst (Assistant Manager)
BNP Paribas —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- PMP
- English
General Manager – Data Center Sales
Pi Data Centers —Mumbai, Maharashtra
- Sales
- Travel
Center Head - Pre School
Vishwajyot High School —Kharghar, Navi Mumbai, Maharashtra
- ₹20,000 - ₹35,000 a month
- Full-time
- English
- Business development
- In-person
Quick apply
Associate
Nomura —Mumbai, Maharashtra
- Master's degree
- Analysis skills
- Project management
Finance & Strategy, Vice President
BlackRock Investments —Mumbai, Maharashtra
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Work from home
OPS-GMO / Collateral Management
Nomura —Mumbai, Maharashtra
- Finance
- Project management
- Bachelor's degree
Community Manager
Comprint tech- Solution(I) PVT LTD —Andheri East, Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Databases
- In-person
- Communication skills
- Paid time off
- Flexible schedule
Quick apply
7h
Country Operations Manager, India
Sun King —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Inventory management
- English
Quick apply
FIN_Treasury_AS
Nomura —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Vice President, Corporate Technology
Ares Management —Mumbai, Maharashtra
- Full-time
- Oracle
- Computer Science
- Java
1d
Business Development Manager/Key Account Manager
Galaxy Office Automation —Mumbai, Maharashtra
- Full-time
- Marketing
- Engineering
- Bachelor's degree

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operations Manager

Concentrix -
Malad, Mumbai, Maharashtra

Apply Now

Job details

Full-time
8 days ago

Qualifications

Management
Customer service
Call center experience
Bachelor's degree
Communication skills

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

Maintain and grow revenue of program, responsible for profitability including revenue, margins, billing, seat utilization, and retention
Ensure program has proficient training, staff development, and effective employee relation/recognition programs
Select, train, develop, and manage performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance standards
Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
Ensure that the operations are compliant with active contracts
Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements
Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
Host/ Attend Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed, hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.

Key skills and knowledge:

Graduate with more than 6+ years of experience (with 4+ years of People Management Experience in contact center) Hospital Operations experience preferred
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Demonstrated ability to analyse and improve work processes; establish a course of action for self and others to accomplish specific goals
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
Work well under pressure and follow through on items to completion while maintaining professional demeanour
Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to team members
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
Willingness to work in evening shifts

Educational Qualification: Graduate

Disclaimers:-

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

center head jobs in mumbai maharashtra

operations Manager

Associate - Business Manager

Inside Sales Representative

Head Of Compliance, India

Head - Pricing & Portfolio Management, BPM

Sales Manager

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Placement Manager

RM Director - Affluent Banking

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General Manager – Data Center Sales

Center Head - Pre School

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Finance & Strategy, Vice President

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Country Operations Manager, India

FIN_Treasury_AS

Vice President, Corporate Technology

Business Development Manager/Key Account Manager

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