Mumbai Maharashtra Control officer Jobs – 245 Open Jobs Today

Analyst, Grievance Redressal Officer, Consumer Banking Group
DBS Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Credit Review Senior Officer I, SVP (Hybrid)
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Accountant - Shipping & Crew Management - Start Up Shipping & Logistics COmpany
Whitespace Global —Chembur, Mumbai, Maharashtra
- ₹35,000 - ₹50,000 a month
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
3d
Manager - Compliance Testing and Monitoring
Equifax —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Banking
- Health insurance
- Paid time off
8d
Officer, Specialist, Operations, Trns Svcs-Trade Operations, Corporate Banking, COO
DBS Bank —Mumbai, Maharashtra
- Full-time
- Banking
FBP- Tax and Reporting
Maersk —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
10d
Walkin QA Executive / Officer – CMO
Kilitch Drugs India —Deonar, Mumbai, Maharashtra
- B.Sc
- Microsoft Office
- Master's degree
Quick apply
10h
Corporate Credit Underwriting – Leveraged Finance – Officer
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Lead - CXO’s Office
Fynd —Mumbai, Maharashtra
- Engineering
- Master's degree
- Analysis skills
Quick apply
Trust Officer
Barclays —Mumbai, Maharashtra
- Project management
- Bachelor's degree
- Computer networking
Head Of Compliance, India
Johnson Controls —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Word processing
General Manager – Stores (Construction/Civil)
Roswalt Buildcon Pvt Ltd —Mumbai, Maharashtra
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Excel
- Inventory control
- Inventory management
Quick apply
8d
Jr. Technical Officer / Technical Officer - Nephrology.
Kokilaben Dhirubhai Ambani Hospital —Mumbai, Maharashtra
- Diploma
- Communication skills
Credit Analysis & Valuation – Officer
Citi —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
Principal Solution Architect (Payments & Banking) - Mumbai
iServeU —Mumbai, Maharashtra
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- APIs
- Communication skills
- Banking
Finance Control Oversight (FCO), Vice President
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
Corporate Banking Operations, Officer
State Street —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
Team Leader
Bank of America —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
City Head - Employee Banking
Standard Chartered —Mumbai, Maharashtra
- Management
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
3d
Central Compliance, NCT
Deutsche Bank —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance

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Analyst, Grievance Redressal Officer, Consumer Banking Group

DBS Bank -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Microsoft Word
Power BI
Microsoft Excel
Customer service
English
Research
Complaint handling
Tableau
Bachelor's degree
Risk management
Computer skills
Typing
Data visualization
AI
Communication skills
Banking
Time management

Full job description

About DBS:

As Asia's leading bank, DBS is committed to helping our customers achieve their financial aspirations. Our Consumer Banking Group offers a comprehensive suite of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, designed to meet customer needs at every life stage. We pride ourselves on delivering exceptional financial solutions tailored to our customers.

The Opportunity:

We are seeking a highly motivated and experienced Senior Complaint Handling Officer to join our team. In this critical role, you will be responsible for managing and resolving customer escalations and grievances, ensuring a timely and high-quality resolution process. This position requires a proactive individual with strong communication skills and a deep understanding of banking and credit card products.

Key Responsibilities:

Complaint Management: Oversee and manage all escalated complaints received through various channels, including Nodal and Presidential escalations, CPGRAM, INGRAM, CMS, and other complaint portals. This includes comprehensive handling of Banking Ombudsman complaints.
Resolution and Adherence: Facilitate complaint resolution within defined Service Level Agreements (SLAs), ensuring adherence to professional standards of behavior and conduct in all interactions with customers and colleagues.
Service Improvement: Proactively identify opportunities to enhance service performance and contribute to overall complaint management strategies for the bank.
Stakeholder Collaboration: Provide appropriate responses based on the inquiry type within stipulated response times and escalate to internal stakeholders as necessary for resolution or official communication. Collaborate effectively with the Customer Experience (CE) team and other internal stakeholders to drive continuous improvement in processes, products, and services based on complaint insights.
DBS Culture & Values: Exemplify DBS's PRIDE values (Purposeful, Relationship Led, Innovative, Decisive, with Fun) and Asian Service principles (Respectful, Easy to Deal With, Dependable). Align with the DBS strategy of Joyful Banking through customer journeys and digital banking initiatives.
Performance Accountability: Take ownership of key performance indicators (KPIs) such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), individual productivity, and quality processing.
Problem Solving: Collaborate effectively with multiple stakeholders to provide solutions to clients and conduct thorough Root Cause Analysis (RCA) to identify and address systemic issues and prevent recurrence.
Data Analysis: Conduct analysis of complaint data to identify root causes and emerging trends, contributing to reports and insights on overall complaint inflows and resolution effectiveness.

Required Experience and Qualifications:

Experience: Minimum of 3-5 years of experience in handling customer complaints or escalations, specifically within a banking or financial services environment.
Education: A minimum of a graduate degree is required. Professional certifications or courses are an added advantage.

Core Competencies:

Communication: Excellent interpersonal and communication skills (English mandatory), both verbal and written. Ability to type at least 50 WPM with 0 errors. Outstanding spelling and grammar.
Customer Focus: Exceptional customer service skills, active listening, and a professional phone demeanor. Patient, calm, and passionate about assisting customers.
Problem-Solving & Adaptability: Strong time management and decision-making skills. Meticulous, observant, solution-oriented, and adaptable to a fast-paced, high-volume environment.
Technical Aptitude: Good aptitude for and fast adoption of new technology and digital lifestyles. Ability to multi-task (e.g., handling 3 chats concurrently). Proficiency in computing skills, including Microsoft Word and Excel.
Stakeholder Management: Proven ability to manage relationships with various stakeholders.
Work Ethic: Flexible to working hours, including rotational shifts. Ability to work under pressure.
Research Skills: Ability to independently research information via tools and the internet.

Technical Competencies:

Knowledge of Reputational Risk Management & Internal Control Guidelines.
Experience with Microsoft tools, data visualization tools (e.g., Tableau, Power BI), AI tools is desirable for understanding complaint trends.

Work Relationship:

Ability to communicate effectively upwards with superiors regarding ideas, issues, guidance, and direction.
Proactive in taking initiatives and demonstrating independence.
Build strong working relationships with the CE team and other internal departments, collaborating effectively to drive customer-centric outcomes.

DBS India - Culture & Behaviors:

We encourage our employees to:

Drive performance through value-based propositions.
Ensure customer focus by delighting customers and reducing complaints.
Build pride and passion to protect, maintain, and enhance DBS’s reputation.
Enhance knowledge base, build skill sets, and develop competencies.
Invest in team building and motivation through ideation and innovation.
Execute at speed while maintaining error-free operations.
Develop a passion for performance to grow the talent pool.

Location:

Regional Office Mumbai

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

Apply Now

Refine Your Search

control officer jobs in mumbai maharashtra

Analyst, Grievance Redressal Officer, Consumer Banking Group

Credit Review Senior Officer I, SVP (Hybrid)

Accountant - Shipping & Crew Management - Start Up Shipping & Logistics COmpany

Manager - Compliance Testing and Monitoring

Officer, Specialist, Operations, Trns Svcs-Trade Operations, Corporate Banking, COO

FBP- Tax and Reporting

Walkin QA Executive / Officer – CMO

Corporate Credit Underwriting – Leveraged Finance – Officer

Lead - CXO’s Office

Trust Officer

Head Of Compliance, India

General Manager – Stores (Construction/Civil)

Jr. Technical Officer / Technical Officer - Nephrology.

Credit Analysis & Valuation – Officer

Principal Solution Architect (Payments & Banking) - Mumbai

Finance Control Oversight (FCO), Vice President

Corporate Banking Operations, Officer

Team Leader

City Head - Employee Banking

Central Compliance, NCT

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