Noida Uttar Pradesh Customer success account manager Jobs – 125 Open Jobs Today

Consulting Manager(DPO)
HCLTech —Noida, Uttar Pradesh
- English
- Project management
- Communication skills
2d
Microsoft Dynamics 365 F&O – Finance and Costing Manager
Crowe Capability Center - India —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
9d
SAP CPI -Manager
EY —Noida, Uttar Pradesh
- Java
- AWS
- Bachelor's degree
- Health insurance
Manager (Accounting)
Docyt —Noida, Uttar Pradesh
- ₹12 - ₹20 a year
- Full-time
- Management
- Finance
- Bachelor's degree
Quick apply
Strategic Account Manager, North
Trend Micro —Delhi, Delhi
- Full-time
- Sales
- Salesforce
- AWS
9d
Key Account Manager/ Account Manager/ Enterprise IT Seller
Integrated Tech9labs Private Limited —Okhla, Delhi, Delhi
- ₹16,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- Master's degree
- AWS
- Health insurance
- Paid time off
Quick apply
10d
SAP CPM-Manager
EY —Noida, Uttar Pradesh
- AWS
- Project management
- Accounting
- Health insurance
2d
Delivery Operations Associate Manager
Accenture —Noida, Uttar Pradesh
- Full-time
- Finance
- Bachelor's degree
5d
4483- Senior Product Manager, AI
Innovaccer Analytics —Noida, Uttar Pradesh
- Master's degree
- Databases
- Product management
- Health insurance
Quick apply
Customer Success Account Manager
Adobe —Gautam Buddha Nagar District, Uttar Pradesh
- Full-time
- Sales
- SQL
- Bachelor's degree
22h
Strategic Account Manager, Central Govt.
Trend Micro —Delhi, Delhi
- Full-time
- Salesforce
- Engineering
- Bachelor's degree
SAP - Presales Solution Architect - Senior Manager
EY —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Office
- Business development
- Health insurance
Order to Cash Operations Analyst
Accenture —Noida, Uttar Pradesh
- Full-time
- Oracle
- Finance
- Bachelor's degree
Deputy Manager– Industry Partnerships
Nasscom —Noida, Uttar Pradesh
- Microsoft Office
- Business development
- Analysis skills
Sales Account Manager
Power Bridge Systems —Noida, Uttar Pradesh
- Full-time
- CRM software
- Sales
- Analysis skills
- Health insurance
Enterprise Sales Manager
REVE Systems India Pvt. Ltd. —Kalkaji Devi, Delhi
- Up to ₹50,000 a month
- Full-time
- Sales
- In-person
- Communication skills
- Cell phone reimbursement
Quick apply
3d
4448 -Associate Director- Implementation Engineering
Innovaccer Analytics —Noida, Uttar Pradesh
- Full-time
- Azure
- AWS
- AI
- Health insurance
Quick apply
0001-Vice President, Implementation Engineering
Innovaccer Analytics —Noida, Uttar Pradesh
- Full-time
- Azure
- AWS
- AI
- Health insurance
Quick apply
13d
4266- Senior Product Manager-Risk and Quality
Innovaccer Analytics —Noida, Uttar Pradesh
- Product management
- AI
- Communication skills
- Health insurance
Quick apply
FS-RISK CONSULTING-TPRM-SENIOR
EY —Noida, Uttar Pradesh
- Windows
- Master's degree
- AWS
- Health insurance
22h

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Consulting Manager(DPO)

HCLTech -
Noida, Uttar Pradesh

Apply Now

Job details

2 days ago

Qualifications

SAP
English
Project management
SAP S/4HANA
SaaS
Communication skills
Pre-sales

Full job description

| Noida, Uttar PradeshBengaluru, Karnataka
Job Summary

Skills Set Required:
7-8+ Years Experience in SAP Basis Domain
Customer Facing Experience (2-3 Years)
Knowledge of SAP Products & Services (RISE, S/4HANA, BTP, HANA Database, SaaS Solutions)
Hands-on experience in Upgrades, OS/DB migration & Cloud is preferred
Good communication skills (English)

Key Responsibilities –

Owns, develops and supports growth of the client relationship for SAP ECS
Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement
Is fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed
Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
For Premium Partner delivered accounts, the CDM requires a technical and project management understanding
Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g., Industry AEs and others)
Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Drives Customer Success – takes accountability for ECS service delivering expected outcomes to the business.
Drives Commercial Success – avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
Drives Digital Transformation Success – aligns services to client’s transformation strategy and goals
Expected to spend most of the time on sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery
Optionally supports SAP Sales team during pre-sales phase with advice and experience from the field with the goal to craft sustainable engagements
Expected to spend up to 20% of time onsite at client location
Key Responsibilities

Regular Tasks to be Performed: –

Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)
Define the project / delivery / service plan, perform active stakeholder mgmt., governance, reporting, communication plan, meeting structure, risk mitigation, escalations path, etc.
Ensure operational excellence on contract administration supported by ECS functions ( profitability reporting, invoicing, credits, penalties etc.)
Identify service improvements and delivery opportunities and realize the value for the client
Prepare, realize, and follow-up of strategic planning workshops towards S/4HANA transformation
Create and execute the ECS Innovation agenda for the client
Continuously increase client intimacy and establish close relationship with C-Executives and key stakeholders
Track and report on business growth and upsell throughout the entire engagement lifecycle
Initiate S2D and support all related activities S2D - Engagement readiness check (WI), S2D - Project readiness check (WI), S2D Handover Meeting (WI)
Plan for Customer Kick-Off Meeting
Train Customer on R&R - (Recording of Upskilling Session / Customer VIDEO)
HEC Customer Help Portal Support
Initiate & Plan Onboarding (WI 0900_03)
Support Decommissioning
Decommision during build
Business Go-Live support (SOP)
Order CQC Services
Joint delivery of Single Tenant Edition STE
Support DR internal testing (SOP)
Support External DR test
Maintain SAM Outages
Support Capacity Management
Conduct Quarterly Business Review Meeting
Customer Operations Review Meeting (WI)
Commercial Change Requests (SOP)
SLA Credit Processing (SOP)
Contract review and understanding (WI)
Customer Satisfaction Surveys (SOP)
Organise for Risk Letter Process (SOP)
Renewal Management
System / Server Decommissioning Guide
Customer Visits
Internal CFU alignment meeting (SOP)
Define the project / delivery / service plan, perform active stakeholder mgmt., governance, reporting, communication plan, meeting structure, risk mitigation, escalations path, etc.
Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)
Identify service improvements and delivery opportunities and realize the value for the client
Prepare, realize, and follow-up of strategic planning workshops towards S/4HANA transformation
Create and execute the ECS Innovation agenda for the client
Continuously increase client intimacy and establish close relationship with C-Executives and key stakeholders
Track and report on business growth and upsell throughout the entire engagement lifecycle
Centralized EMS task for HEC-only customers
SOP – Standard Operating Procedure & WI – Work Instructions will be available
Skill Requirements
Other Requirements
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Refine Your Search

customer success account manager jobs in noida uttar pradesh

Consulting Manager(DPO)

Microsoft Dynamics 365 F&O – Finance and Costing Manager

SAP CPI -Manager

Manager (Accounting)

Strategic Account Manager, North

Key Account Manager/ Account Manager/ Enterprise IT Seller

SAP CPM-Manager

Delivery Operations Associate Manager

4483- Senior Product Manager, AI

Customer Success Account Manager

Strategic Account Manager, Central Govt.

SAP - Presales Solution Architect - Senior Manager

Order to Cash Operations Analyst

Deputy Manager– Industry Partnerships

Sales Account Manager

Enterprise Sales Manager

4448 -Associate Director- Implementation Engineering

0001-Vice President, Implementation Engineering

4266- Senior Product Manager-Risk and Quality

FS-RISK CONSULTING-TPRM-SENIOR

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