Job Title – India GCC – Client Account Management
Management Level: 05 - Associate Director / 06 – Senior Manager
Location: Bengaluru / Hyderabad / Delhi NCR / Mumbai / Pune
Must Have Skills
Client Account Leadership
15+ years of enterprise technology consulting, account management, and business development experience, with 8–10 years managing strategic enterprise/GCC accounts, driving revenue growth, executive relationships, and large-scale business transformation programs.
Account Growth & Business Development
Proven experience in account planning, account mining, white-space identification, CXO relationship management, revenue growth, pipeline management, commercial negotiations, cross-service line selling, and driving profitable account expansion.
GCC Experience & Industry Expertise
Candidates should possess 8–10 years of GCC experience and deep expertise in one of the following Client Groups:
Client Group
Required GCC Experience & Industry Expertise
Resources
8–10 years of GCC experience with Energy, Oil & Gas, Chemicals, Mining, Metals, Utilities, and Natural Resources clients. Experience across Digital Transformation, Cloud, Data & AI, SAP, Asset Management, IIoT, Engineering & Plant Operations, Supply Chain, Sustainability, Energy Transition, Grid Modernization, and Capital Projects.
Life Sciences & Health
8–10 years of GCC experience across Pharmaceutical, Biotechnology, Medical Devices, and Healthcare organizations. Experience across Digital Transformation, Cloud, Data & AI, SAP, R&D Digitalization, Clinical & Regulatory Platforms, Manufacturing, Supply Chain, Quality, Pharmacovigilance, and Commercial Operations.
Consumer Goods, Services & Retail (CGSR)
8–10 years of GCC experience with Consumer Goods & Retail organizations. Experience across Digital, Cloud, Data & AI, SAP, Supply Chain, ERP, Customer Experience, Omnichannel, E-commerce, and enterprise transformation programs.
Financial Services
8–10 years of GCC experience across Banking, Capital Markets, and Insurance organizations. Experience across Digital, Cloud, Data & AI, Cybersecurity, Core Banking, Payments, Risk & Compliance, and Business & Technology Transformation engagements.
Communications, Media & Technology (CMT)
8–10 years of GCC experience across Communications, Media, High Tech, and Software organizations. Experience across Digital, Cloud, Data & AI, and large-scale transformation programs across Telecom, Media, Entertainment, and Technology clients.
Good to Have Skills
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Experience leading large GCC transformation programs.
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Strong understanding of Global Capability Center operating models and transformation journeys.
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Experience working with Tier-1 Consulting or Systems Integration firms.
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Experience managing strategic global accounts with P&L ownership.
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Experience collaborating across multiple service lines and global teams.
Job Summary
As a Client Account Management Lead (CAL), you will be responsible for managing and growing strategic Global Capability Center (GCC) client accounts. You will build trusted executive relationships, develop account growth strategies, identify white-space opportunities, drive cross-service line sales, and ensure successful delivery and long-term client success. You will work closely with Client Groups, Sales Capture teams, Technology, Consulting, Industry, Operations, and Delivery teams to maximize revenue growth and strengthen Accenture's position as the client's strategic transformation partner.
Roles & Responsibilities
Drive Client Value Creation
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Understand the client's business strategy, GCC roadmap, priorities, and transformation agenda.
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Develop strategic account plans aligned to client business objectives and growth opportunities.
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Identify white-space opportunities and drive business expansion across existing GCC accounts.
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Position Accenture's end-to-end capabilities across Strategy, Consulting, Technology, Operations, Industry X, Data & AI, Cloud, SAP, Security, and Song.
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Partner with delivery teams to ensure successful execution and measurable business outcomes.
Build Long-standing, Trust-based Relationships
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Establish trusted advisor relationships with GCC leaders, Global Business Leaders, and C-suite executives.
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Build executive relationships across business, technology, operations, procurement, and GCC leadership.
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Lead executive governance meetings, business reviews, innovation workshops, and strategic planning sessions.
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Represent Accenture in client leadership forums, GCC events, executive briefings, and industry interactions.
Grow the Business / Account
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Own the overall account growth strategy and revenue plan for assigned GCC accounts.
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Drive account mining, white-space identification, cross-sell, up-sell, and service line expansion.
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Partner with Sales Capture teams to shape and close strategic transformation opportunities.
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Drive pipeline growth, revenue, profitability, forecasting, and commercial governance.
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Lead account financial management and key commercial processes (MMS/MMP, MME, MMB).
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Develop long-term account growth roadmaps to maximize wallet share and client satisfaction.
Drive Delivery Governance & Client Success
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Work closely with delivery leadership to ensure successful program execution.
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Monitor delivery performance, client satisfaction, commercial health, and operational governance.
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Proactively identify business risks and develop mitigation plans.
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Ensure delivery excellence while identifying opportunities for continuous improvement and additional growth.
Collaborate Across the GCC Ecosystem
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Partner with Client Groups, Market Units, Industry teams, Technology practices, and Global Sales teams to maximize GCC opportunities.
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Work closely with Sales Capture Leads, Solution Architects, Delivery Leaders, Finance, Legal, and Commercial teams.
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Share market intelligence, GCC trends, competitive insights, and client investment priorities to shape account strategy.
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Mentor junior account managers and contribute to capability development within the GCC organization.
Professional & Technical Skills
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Strong experience managing large strategic enterprise/GCC accounts.
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Proven ability to grow revenue and expand existing client relationships.
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Strong understanding of GCC operating models, expansion strategies, and transformation journeys.
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Excellent executive relationship management and stakeholder engagement skills.
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Strong commercial acumen, account planning, negotiation, and financial management capabilities.
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Ability to collaborate across consulting, technology, operations, delivery, legal, finance, and leadership teams.
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Excellent communication, presentation, and executive influencing skills.
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Strong analytical, strategic thinking, and problem-solving capabilities.
