Borivali Mumbai Maharashtra Supervisor service technical support Jobs – 173 Open Jobs Today

Airline Specialist
Wipro Limited —Mumbai, Maharashtra
- Customer service
- English
- Microsoft Office
IT Analyst Applications
Sourceo —Mumbai, Maharashtra
- Full-time
- English
- Bachelor's degree
- Health insurance
9h
TSR - GOR
DHL —Mumbai, Maharashtra
- Weekend availability
- Up to 50% travel
- Customer service
- English
- Health insurance
- Paid time off
12d
Measurement & Report Associate Manager
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Business Advisory New Associate
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Communication skills
- Marketing
Audit Senior - Assurance - Mumbai - India
Plante Moran —Goregaon, Mumbai, Maharashtra
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Customer Service New Associate - Query Management
Accenture —Mumbai, Maharashtra
- Full-time
- Customer service
- English
- 12th Pass
Business Advisory Specialist-Voice
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Salesforce
- Mentoring
Fund Services.FR Accountant
Citco —Mumbai, Maharashtra
- Full-time
- Computer Science
- Finance
- Bachelor's degree
Digital Content Management Assoc Manager
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Marketing
Audit Staff - Mumbai - India
Plante Moran —Goregaon, Mumbai, Maharashtra
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Business Advisory New Associate-Voice
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Communication skills
- Marketing
App Automation Eng Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- English
- APIs
- AI
Senior Manager
Bank of America —Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Analysis skills
Messaging Engineer
Russell Investments —Mumbai, Maharashtra
- Weekend availability
- Microsoft Outlook
- Computer Science
- Windows
Solution Architect (Presales & Implementation) | Fynd TMS
Fynd —Mumbai, Maharashtra
- Oracle
- SQL
- Project management
Quick apply
Instructor Associate Manager
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Presentation skills
- Leadership
- Communication skills
Business Advisory Associate-Voice
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Communication skills
- Marketing
Buyer
Kent —Mumbai, Maharashtra
- Master's degree
- Project management
- Bachelor's degree
- Health insurance
Instructor Specialist
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Presentation skills
- Leadership
- Communication skills

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Airline Specialist

Wipro Limited -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Customer service
Call center experience
English
Microsoft Office
Information security
Analysis skills
Bachelor's degree
Leadership
Communication skills

Full job description

Job Title: Airline Specialist

City:State/Province:
Posting Start Date: 5/26/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Airline Specialist

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏

Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
Equipped to handle all general reservations and deal with changes to all reservations
Process refunds to passengers and answer general airline and reservation queries
Handle mileage plus reservations and queries
Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
Ensure accurate documentation of customer profiles/reservations
Handle customer complaints and provide first time resolution
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured

Working knowledge of PCs e.g. MS Office
Reasonable keyboard skills
Generic understanding of customer service
Need to have sound customer service skills and soft skills with prime focus being on customer

satisfaction

Excellent spoken English and reasonably good written communication skills.
No Regional Accent, Neutral Accent
Ability to verbalize thoughts
Correct construction of sentences
Grammatically correct English
Good grasping power
Excellent listening skills
Should have patience and not be overawed by difficult situations
Team player
Reasonable analytical skills
Understanding of job profile applied for
Situation handling skills
Leadership skills (not a critical parameter but would be an add-on)

͏Minimum Qualifications

Graduate of a 4 year course, with or without call center experience
Undergraduate (must complete 2 years in college with no back subjects) must have minimum of 6 months Call center experience

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Customer Service( Reservation) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Apply Now

Refine Your Search

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