Kalkaji Devi Delhi Customer care specialist Jobs – 104 Open Jobs Today

Specialist Customer Care
Barclays —Gurugram, Haryana
- Customer service
- Administrative experience
- Conflict management
1h
Application Specialist
GE HEALTHCARE —Gurugram, Haryana
- Bachelor's degree
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UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
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- Hybrid work
- Data analysis skills
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Technical Consultant-Rubrik
Exclusive Networks —West District, Delhi
- Full-time
- Computer Science
- Bachelor's degree
- Travel
Senior RAS Training Specialist
Medtronic —Gurugram, Haryana
- Full-time
- Up to 50% travel
- English
- Bachelor's degree
Account Executive Gurugram, India Sales
WEchartered Consultancy —Gurugram, Haryana
- Remote
- Sales
- Salesforce
- English
- Health insurance
- Flexible schedule
Customer Care Executive/ Chat Support
CSG Technosol Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Excel
- English
- Analysis skills
Quick apply
Medical Annotation Specialist
Macgence —Noida, Uttar Pradesh
- Full-time
- Anatomy knowledge
- Research
- Bachelor's degree
- Health insurance
Senior Manager, Marketing Operations
Daxko —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Marketing
- Salesforce
- SQL
Analyst - Business Data Services 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Azure
- Computer Science
Quick apply
Account Technology Strategist - ITeS
Microsoft —Gurugram, Haryana
- Full-time
- Computer Science
- Bachelor's degree
- AI
Principal Account Executive, Machine Identity - India
Palo Alto Networks —Delhi, Delhi
- Full-time
- Salesforce
- Communication skills
National Tax Specialist
Kuehne+Nagel —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
Analyst - Customer Service
Alight —Gurugram, Haryana
- Night shift
- Customer service
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- Bachelor's degree
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2d
Head of Student Experience
Cialfo —Delhi, Delhi
- Sales
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Quick apply
Tower Lead - ServiceNow
Product and Technology —Noida, Uttar Pradesh
- Full-time
- SharePoint
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Forward Deployed Engineering Leader- Microsoft AI Business Solutions
Crowe Capability Center - India —Noida, Uttar Pradesh
- Full-time
- Azure
- Customer service
- APIs
Quick apply
1d
Technical Project Specialist - PMO
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
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Specialist - HR
R1 RCM, Inc. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
Solutions Consultant 2
Palo Alto Networks —Delhi, Delhi
- Full-time
- Travel
- Communication skills

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Specialist Customer Care

Barclays -
Gurugram, Haryana

Apply Now

Job details

Permanent
1 hour ago

Qualifications

Customer service
Administrative experience
Conflict management
Communication skills
Banking

Full job description

Date live: 09/03/2026

Business Area: Barclays Payments Merchant Services

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000130097

Embark on a transformative journey as Specialist Customer Care at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care.

Key critical skills required for this role include:

The ideal candidate will have excellent communication skills, a problem solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.
Proven experience in Customer service role in voice or back office process.
Conflict resolution skills and the ability to handle difficult or emotional conversations.
Experience in analyzing workflows, optimizing procedures and delivering high quality service.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Noida/ Gurugram.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests. Focused on building a relationship with our customers that allows us to add value to our customer interactions.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer care specialist jobs in kalkaji devi delhi

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Solutions Consultant 2

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