Baner Pune Maharashtra Desktop support technician Jobs – 126 Open Jobs Today

Technical Support Advisory
Microsoft —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
3h
Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
Junior Engineer - Customer / Technical Support
TouchMagix —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Windows
IT Support Associate
ASSPL - Maharashtra —Pune, Maharashtra
- Full-time
- Windows
- AWS
- Analysis skills
Assoc Technical Support Analyst
MobileProgramming —Pune, Maharashtra
- Azure
- Software troubleshooting
- AWS
Director, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Master's degree
Technical support engineer
MINITEK SYSTEMS INDIA PVT LTD —Pune, Maharashtra
- Windows
- Computer networking
Quick apply
System Administrator/Server Administrator
Pragtech —Pune, Maharashtra
- Computer Science
- Software troubleshooting
- Windows
Technical Support Consultant
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Remote
- Software troubleshooting
- Windows
- SQL
Technical Support Engineer
Varad Automation And Robotics —Bhosari, Pune, Maharashtra
- Email
- Microsoft Office
- Presentation skills
- Bachelor's degree
6d
Technical Support Manager
ProMobi Technologies —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Technical Support Representative
Forescout Technologies Inc. —Pune, Maharashtra
- Rotational shift
- Windows
- Computer networking
- Linux
3d
Technical Support Engineer
Qualys —Pune, Maharashtra
- Full-time
- Bilingual
- Spanish
- Computer science
Technical Support
Max Secure Software —Pune, Maharashtra
- Windows
- Master's degree
- Bachelor's degree
Technical Support Engineer- Netsuite (L1)
Blue Flame Labs —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Inventory management
Technical Support Engineer
Mithi Software Technologies Pvt. Ltd. —Pune, Maharashtra
- Urgently hiring
- Computer Science
- DevOps
- Master's degree
Technical Support Engineer - Netsuite (L2)
Blueflame Labs —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
L2 Technical Support Analyst
Delta Capita —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- DevOps
- English
Quick apply
Senior Technical Support Engineer
Synopsys —Pune, Maharashtra
- Doctoral degree
- Master's degree
- Bachelor's degree
2d
System Administrator
Persistent —Pune, Maharashtra
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Linux
- Flexible schedule
11d

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Technical Support Advisory

Microsoft -
Pune, Maharashtra

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Job details

Full-time
3 hours ago

Qualifications

CSS
Software troubleshooting
English
Technical support
Bachelor's degree
Customer support
Information Technology

Full job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Technical Ownership: Serve as the escalation point for complex, high-impact customer issues requiring deep technical expertise beyond standard support engineering.
Mentorship: Coach and upskill team members through knowledge sharing, shadowing, and hands-on troubleshooting guidance.
Customer Trust: Build confidence with customers during critical or sensitive situations by providing clear, credible technical direction.
Process Improvement: Identify recurring technical patterns and drive fixes, automation, or documentation to reduce future escalations.
Cross-Team Collaboration: Partner with engineering, product, and support leadership to resolve systemic issues and influence product improvements.
Readiness & Enablement: Stay ahead of product/technology changes and translate them into actionable readiness for the broader support team.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback.

Qualifications

Required Qualifications:
Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
OR equivalent experience
3+ years of prior product, customer support and/or technical support experience

Language Qualification
English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

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