Alandur Chennai Tamil Nadu Financial advisor Jobs – 139 Open Jobs Today

Senior Team Lead - Customer Care
HCLTech —Chennai, Tamil Nadu
- Customer service
- English
- Bachelor's degree
3d
Chartered Accountant
Spark Enterprises —Ambattur, Chennai, Tamil Nadu
- ₹12,00,000 - ₹20,00,000 a year
- Full-time
- Microsoft Excel
- Finance
- Accounting
- Paid sick time
Quick apply
9h
Senior React Developer Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Azure
- Software troubleshooting
- PMP
ERP Specialist Advisor
NTT Ltd —Chennai, Tamil Nadu
- Oracle
- Finance
- Master's degree
11d
VBU HR Business Partner
Quest Global —Chennai, Tamil Nadu
- Full-time
- Management
Quick apply
Manager - Global Process
Hapag-Lloyd AG —Chennai, Tamil Nadu
- Data analysis skills
- English
- Analysis skills
- Health insurance
Principal Consultant
Appian Corporation —Chennai, Tamil Nadu
- Oracle
- Computer Science
- Salesforce
- Health insurance
Quick apply
Senior Advocate
Manju Groups —Chengalpattu, Chennai, Tamil Nadu
- ₹50,000 - ₹75,000 a month
- Full-time
- Master's degree
- Analysis skills
- Project management
- Flexible schedule
Quick apply
Senior Service Delivery Manager - AMS
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Azure
- Computer Science
- Master's degree
- Health insurance
- Paid time off
Corporate Controller
Shell —Chennai, Tamil Nadu
- Full-time
- Project management
- Agile
- Accounting
Lead Java, Sprint Boot Developer – Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Oracle
- DevOps
- Java
Technical Project Manager
SquareShift Technologies —Chennai, Tamil Nadu
- Full-time
- PMP
- English
- Project management
Implementation Senior Analyst
Athenahealth —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Computer Science
- PMP
- Health insurance
Campaign Execution Analyst
Barclays —Chennai, Tamil Nadu
- SQL
- Bachelor's degree
- Machine learning
Finance Executive
HYC Precision Engineering Pvt Ltd —Chennai, Tamil Nadu
- Up to ₹60,000 a month
- Full-time
- Microsoft Excel
- ERP systems
- Master's degree
Quick apply
11d
Sub Lead - Direct Tax
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Excel
- Finance
- Master's degree
- Health insurance
- Paid sick time
Sr. Manager, Internal Financial Controls
Standard Chartered —Chennai, Tamil Nadu
- Bachelor's degree
- Accounting
- Agile
- Health insurance
- Paid sick time
10d
Cost & Quotation Specialist
Hitachi —Chennai, Tamil Nadu
- Full-time
- Engineering
- ERP systems
- Analysis skills
Life Insurance Agent/Advisor
ICICI prudential Life insurance ltd —Anna Nagar, Chennai, Tamil Nadu
- ₹10,000 - ₹30,000 a month
- Part-time
- Hybrid work
- Sales
- 12th Pass
- Business development
- Health insurance
- Work from home
Quick apply
Manager, Artificial Intelligence
OneMagnify —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Master's degree
- Paid holidays
- Health insurance
1d

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Senior Team Lead - Customer Care

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

3 days ago

Qualifications

Customer service
Call center experience
Process improvement
English
Performance management
Bachelor's degree
Financial services
Leadership
Communication skills
Banking

Full job description

Chennai, Tamil Nadu
Job Summary

The role will lead and coach customer service teams, drive performance against operational KPIs, strengthen quality and compliance discipline, and support consistent delivery of customer outcomes. The incumbent is expected to act as a strong operational bridge between frontline leadership and Operations Management while promoting accountability, process adherence and continuous improvement

Key Responsibilities

Team Leadership and Governance

Lead, guide and support frontline customer service teams to achieve business objectives and deliver consistent customer experience.
Drive daily operating rhythm including huddles, performance reviews, coaching follow-ups and action tracking.
Support advisors in managing attendance, adherence, productivity, quality and team engagement.
Act as an escalation point for advisors on operational challenges, customer impact and people-related matters.

Performance Management

Monitor key performance metrics including service level, productivity, quality, customer experience, schedule adherence, shrinkage and escalation trends.
Review performance patterns and work with advisors to implement corrective and preventive action plans.
Provide structured feedback to advisors to improve performance consistency and operational discipline.
Support Operations Managers with performance insights, action plans and progress updates for governance reviews.

Quality, Compliance and Process Adherence

Ensure adherence to approved processes, quality standards, compliance requirements and client expectations.
Partner with Quality and Training teams to identify coaching needs, knowledge gaps and process improvement opportunities.
Support error reduction, complaint prevention and customer outcome improvement initiatives.
Promote responsible customer handling, accurate documentation and process consistency across assigned teams.

Customer Escalation and Issue Resolution

Handle sensitive or complex customer escalations with ownership, urgency and professionalism.
Coordinate with internal support teams to resolve operational issues impacting service delivery or customer experience.
Ensure escalations are documented, tracked and reviewed for root cause and prevention actions.

Continuous Improvement and Reporting

Analyze team and process-level data to identify improvement opportunities and operational risks.
Support process improvement, digital adoption and best practice sharing across teams.
Prepare clear performance updates, root cause summaries and action trackers for operational reviews.
Skill Requirements

Education Bachelor's degree in any discipline.

Experience Minimum 7 years of experience in a voice process / customer service environment, including 2+ experience as Team Lead. Banking contact centre experience will be an added advantage.

Leadership Skills Strong people leadership, coaching, stakeholder coordination, problem-solving and performance management skills.

Operational Skills Good understanding of contact centre KPIs, quality frameworks, escalation handling, reporting and action planning.

Language Skills Strong English communication skills, including speaking, reading and writing.

Other Requirements
Experience in banking, financial services, mortgages, customer servicing, collections voice processes.
Ability to coach advisors on quality, customer experience, process adherence and documentation standards.
Comfortable working in a fast-paced international voice process with shifting priorities and governance expectations.
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Refine Your Search

financial advisor jobs in alandur chennai tamil nadu

Senior Team Lead - Customer Care

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Sub Lead - Direct Tax

Sr. Manager, Internal Financial Controls

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Manager, Artificial Intelligence

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