Kopri Thane Maharashtra Customer care specialist Jobs – 110 Open Jobs Today

Customer Happiness Officer (Customer Service & After-Sales Specialist)
Headphone Zone —Mumbai, Maharashtra
- Full-time
- Customer service
- In-person
- Communication skills
Service Contract Customer Support Specialist
Beckman Coulter Life Sciences —Mumbai, Maharashtra
- Full-time
- Oracle
- ERP systems
- Finance
- Paid time off
16h
Return coordinator
Dow —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Health insurance
- Paid time off
13h
Data QA Specialist
YipitData (Alternative) —Mumbai, Maharashtra
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
Cash Application Controllers Coordinator
Dow —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- English
- Finance
- Health insurance
- Paid time off
Sales and Patient Experience Counsellor - Hiring for our Portfolio Company
2070Health —Mumbai, Maharashtra
- Full-time
- Sales
- Customer service
- English
Quick apply
Accounting Specialist
Dow —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- English
- Microsoft Office
- Health insurance
- Paid time off
6d
Flow Specialist
Yokogawa —Mumbai, Maharashtra
- Full-time
Regional Sales Manager – SASE Sales Specialist
Palo Alto Networks —Mumbai, Maharashtra
- Full-time
- Sales
- Presentation skills
- Communication skills
Controllers Coordinator - Invoicing
Dow —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- English
- Finance
- Health insurance
- Paid time off
Business Specialist/Sr. Business Specialist
Colgate-Palmolive —Mumbai, Maharashtra
- Computer Science
- Salesforce
- Databases
19h
Key Account Manager - Mumbai
Cytiva —Mumbai, Maharashtra
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
- Paid time off
- Work from home
#ACN GN - SONG - Service - Google - Senior Manager
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Project management
- Conflict management
Technical Consultant
Exclusive Networks —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Analytics
5d
Specialist - Blended Voice
SS&C Technologies —Mumbai, Maharashtra
- Full-time
- AI
Technical Project Management - Senior Professional in Mumbai, India
Sourceo —Mumbai, Maharashtra
- Online application
- Project management
- Communication skills
4d
Accounting Leader
Dow —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- ERP systems
- English
- Health insurance
- Paid time off
SAP SD Specialist (SD, ECC, HANA)
Baker Hughes —Mumbai, Maharashtra
- Full-time
- Sales
- ERP systems
- Master's degree
- Flexible schedule
AVP Business - Transformation Projects - Asset Management
M&G plc —Mumbai, Maharashtra
- Full-time
- PMP
- Project management
- Bachelor's degree
Solution Area Specialists - Windows & Devices
Microsoft —Mumbai, Maharashtra
- Full-time
- Microsoft Access
- Computer Science
- Windows
- Work from home

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Customer Happiness Officer (Customer Service & After-Sales Specialist)

Headphone Zone -
Mumbai, Maharashtra

Apply Now

Job details

Fresher | Full-time

Qualifications

Customer service
Slack
Communication skills

Full job description

About Headphone Zone

We don’t run Headphone Zone like a company. We run it like a community — of people who care deeply about helping others rediscover music. We’re proud to be a 100% independent, Indian-owned business, committed to bringing the world’s finest headphones and audio gear to discerning listeners across the country.

We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we’d want for ourselves — guided by a simple ethos: we’re ladies and gentlemen, serving ladies and gentlemen. And above all, while we are not a music company, music is at the core of everything we do.

About the Role

As a Customer Happiness Officer, you are the voice of Headphone Zone to our customers. You’ll be there to guide them, support them, and solve problems — always with patience, grace, and a genuine desire to help.

Whether it’s answering product questions, resolving after-sales issues, or handling warranty requests, you’ll take pride in turning every interaction into a positive experience. You’ll work closely with the Operations and Headphone Gurus teams — ensuring that customers feel cared for long after their purchase.

Why This Role Matters

Every day, you’ll turn moments of potential frustration into moments of delight. You’ll be the reason a customer chooses to come back to Headphone Zone — not just for the products, but for the people behind them.

We’re not just shipping headphones. We’re building trust, loyalty, and a community that celebrates music. And that starts with how we take care of our customers.

What You’ll Do

Be the first point of contact for customer support queries — pre-sale and post-sale
Handle inquiries via email, phone, and chat
Manage after-sales processes — warranty requests, returns, replacements
Work closely with the Operations team to ensure timely and accurate order fulfillment
Maintain clear, empathetic, and professional communication at all times
Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace)
Continuously look for ways to improve our customer service experience
Occasionally assist in hosting customers at our Experience Studio in Mumbai

What We’re Looking For

1–2 years of experience in customer service is a plus
Excellent communication skills — clear, warm, patient, and professional
Strong problem-solving ability and attention to detail
A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect
Ability to handle difficult situations calmly and effectively
Comfortable with tools like Freshdesk, Google Workspace, Slack, Notion
Based in Mumbai , this is a full-time, in-office role at our HQ in Andheri West
We are open to hiring freshers

Cultural Fit

Headphone Zone is a place for people who want to do great work — the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don’t matter here; how you think, learn, and contribute does.

You’ll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that’s fast, unstructured, and a little chaotic (in the best way). Most of all, we’re here to help people rediscover music — and everything we do comes from that purpose.

Why Join Us?

At Headphone Zone, you’ll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity — and we’re here to serve, not to sell. You’ll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.

If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle — you’ll love it here.

How to Apply

If this sounds like your kind of role, hit 'Apply' — we’d love to hear from you.

Apply Now

Refine Your Search

customer care specialist jobs in kopri thane maharashtra

Customer Happiness Officer (Customer Service & After-Sales Specialist)

Service Contract Customer Support Specialist

Return coordinator

Data QA Specialist

Cash Application Controllers Coordinator

Sales and Patient Experience Counsellor - Hiring for our Portfolio Company

Accounting Specialist

Flow Specialist

Regional Sales Manager – SASE Sales Specialist

Controllers Coordinator - Invoicing

Business Specialist/Sr. Business Specialist

Key Account Manager - Mumbai

#ACN GN - SONG - Service - Google - Senior Manager

Technical Consultant

Specialist - Blended Voice

Technical Project Management - Senior Professional in Mumbai, India

Accounting Leader

SAP SD Specialist (SD, ECC, HANA)

AVP Business - Transformation Projects - Asset Management

Solution Area Specialists - Windows & Devices