Maharashtra Computer technician Jobs – 87 Open Jobs Today

Helpdesk Coordinator
Sysnet Global Technologies Pvt.Ltd —Unknown, Maharashtra
- Software troubleshooting
- Customer service
- Databases
Quick apply
ID - Rack Lifecycle Tech , Rack Lifecycle Team
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Management
- AWS
Sr. Developer - Enterprise Application Salesforce P 4B
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Salesforce
Quick apply
Rack Lifecycle Team Manager , Rack Lifecycle Team
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Management
- AWS
- Bachelor's degree
13d
Associate Process Manager
Eclerx —Pune, Maharashtra
- Software troubleshooting
- Microsoft Office
- Master's degree
Field Service Engineer
PixelTech Security Pvt Ltd —Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Quick apply
4d
Electronics Technician
ITLPro Solutions —Pune, Maharashtra
- Email
- Electrical experience
- Communication skills
Application Specialist
Align Technology —Mumbai, Maharashtra
- Full-time
- Remote
- CAD
- English
- Travel
Quick apply
IT Associate
Marriott International, Inc —Pune, Maharashtra
- Full-time
- Supervising experience
7d
Support Engineer
Softcon —Mulund West, Mumbai, Maharashtra
- Bachelor's degree

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Data Entry Operator (DEO)
CodesCastle Software Pvt. Ltd —Pimpri-Chinchwad, Maharashtra
Pay: ₹25,000.00 - ₹30,000.00 per month. Assisting in retrieving and organising data for reports, audits, and other business needs.
₹25,000 - ₹30,000 a month
Quick apply
Data analysis data entry data management
Dataentryoperater —Nandurbar, Maharashtra
Any one data entry data management please contact me Pay: ₹7,000.00 - ₹10,000.00 per week Benefits: * Cell phone reimbursement * Flexible schedule * Paid…
₹7,000 - ₹10,000 a week
Quick apply
4d

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Helpdesk Coordinator

Sysnet Global Technologies Pvt.Ltd -
Unknown, Maharashtra

Quick apply

Job details

Qualifications

Jira
Software troubleshooting
Customer service
Databases
Data entry
ServiceNow
Communication skills
Time management
Help desk

Full job description

Key Responsibilities
Initial Point of Contact: Receive incoming calls, emails, chat messages, or self-service portal requests from users seeking technical assistance.
Incident Logging and Documentation: Accurately record all user interactions and detailed problem information into a ticketing system (e.g., ServiceNow, Jira, ConnectWise).
Categorization and Prioritization: Classify incidents based on their nature, urgency, and impact to ensure critical issues are addressed promptly according to established Service Level Agreements (SLAs).
Dispatching and Routing: Assign or "dispatch" tickets to the correct internal IT teams, second-level support personnel, or third-party vendors/field technicians based on the issue type and required expertise.
Basic Troubleshooting: Perform initial, basic-level troubleshooting (e.g., password resets, simple connectivity issues) to resolve some problems on the first contact, if possible.
Monitoring and Follow-up: Track the status of open tickets throughout their lifecycle, ensuring timely progression and resolution. Follow up with users to confirm satisfaction and problem closure.
Communication Liaison: Maintain clear and consistent communication between the end-user and the relevant support teams, keeping the user informed of progress and expected resolution times.
Reporting: Prepare basic reports on ticket volumes, common issues, and team performance metrics for management review.
Knowledge Base Contribution: Assist in identifying recurring issues and documenting resolutions or procedures to build a knowledge base for future reference.

Essential Skills and Qualifications

Customer Service Orientation: A commitment to providing exceptional, patient, and friendly service to all users.
Communication Skills: Excellent verbal and written communication skills to effectively gather information and relay instructions clearly to both technical and non-technical audiences.
Organizational & Time Management Skills: Strong ability to manage multiple tasks, prioritize effectively, and work in a fast-paced, sometimes high-pressure, environment.
Attention to Detail: Meticulous record-keeping and accurate data entry skills for documenting incidents and user information.
Technical Awareness: Basic understanding of computer systems, hardware, software, and networking concepts to appropriately categorize and route issues.
Problem-Solving Attitude: The ability to ask pertinent questions to gather information and determine the best course of action.
Familiarity with Tools: Working knowledge of help desk software, databases, and remote support tools.

This role is fundamental to the efficient operation of any IT support department, ensuring that every request is "caught" and "dispatched" to the right place for a swift and effective resolution.

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computer technician jobs in maharashtra

Helpdesk Coordinator

ID - Rack Lifecycle Tech , Rack Lifecycle Team

Sr. Developer - Enterprise Application Salesforce P 4B

Rack Lifecycle Team Manager , Rack Lifecycle Team

Associate Process Manager

Field Service Engineer

Electronics Technician

Application Specialist

IT Associate

Support Engineer

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