Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.
Labcorp is seeking a Manager, Global Investigator and Patient Services to join our team at Yeshwantpur in Bengaluru, Karnataka.
Work Schedule
40hrs a week (Monday to Friday) in a rotational shift
Job Responsibilities
The Manager, Global Investigator and Patient Services, is responsible for supporting the execution and coordination of investigator-facing services across designated regions, in alignment with globally defined processes, standards, and service models.
This role focuses on operational delivery, performance tracking, and team management, ensuring consistent implementation of site support activities. The position operates within a global framework established by leadership outside India, and partners with internal stakeholders to support delivery of services in accordance with established service levels and quality standards.
-
Experience working in shared services or global delivery models
-
Familiarity with process-driven operational environments
-
Knowledge of clinical trials, laboratory operations, or regulated environments
-
Experience using reporting and performance tracking tools
-
Strong operational and execution-focused leadership skills
-
Ability to work within defined processes and global frameworks
-
Effective communication and stakeholder coordination skills
-
Problem-solving skills within established guidelines
-
Ability to manage multiple priorities in a structured environment
-
Proficiency in standard business tools (e.g., MS Office Suite)
-
Operates within a global, matrixed organization across multiple time zones
-
Hybrid and virtual collaboration environment
Minimum Qualifications
Bachelor’s degree in life science
Preferred Qualifications
-
8–10 years of experience in operations, customer service, or a clinical/laboratory environment
-
3–5 years of people management experience.
Additional Job Standards
Support the delivery of global site support services in accordance with centrally defined processes, SOPs, and service level agreements (SLAs)
Coordinate day-to-day operational activities across assigned teams and locations
Ensure consistent execution of processes and adherence to standardized procedures
Monitor workload distribution and support resource planning activities
Performance Monitoring & Reporting
Track and report operational performance metrics, including service levels, turnaround times, and quality indicators
Utilize established reporting tools and frameworks to monitor performance trends
Escalate risks, issues, or deviations in a timely manner to global leadership
Stakeholder Coordination
Act as a point of coordination for investigator-related operational activities
Collaborate with internal stakeholders (e.g., Clinical Operations, Labs, QA) to support service delivery
Facilitate communication and alignment across teams within the defined global framework
Quality & Compliance
Ensure adherence to global SOPs, regulatory requirements, and internal policies
Support audit readiness activities and participate in internal and external audits as required
Monitor and track service issues, supporting root cause analysis and implementation of corrective actions in line with global guidance
Promote a culture of quality, compliance, and patient safety
People Management
Manage, coach, and support the development of team members, including supervisors and junior managers
Monitor team performance against defined objectives and provide feedback through established processes
Support talent development and succession planning activities
Foster a collaborative and inclusive team environment
Process Implementation & Continuous Improvement
Support the implementation of process improvements and operational initiatives defined by global teams
Apply existing tools, systems, and methodologies to enhance operational efficiency
Provide feedback and operational insights to global stakeholders to support ongoing process refinement
Scope & Impact
Supports operational service delivery across designated regions and time zones
Operates within centrally defined processes, governance models, and reporting structures
Responsible for execution and coordination of services, not for strategic decision-making or revenue generation
Contributes to consistent delivery of investigator support services and operational efficiency
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
