Kolkata West Bengal Customer service representative Jobs – 78 Open Jobs Today

Customer Support Agent
Gusti Leder GmbH —Kolkata, West Bengal
- ₹20,000 - ₹35,000 a month
- Remote
- Microsoft Access
- Customer service
- English
- Work from home
Customer Service Representative – Non-Voice (Image & Video Validation) – Ankurhati, Howrah
Fusion CX —Howrah, West Bengal
- Night shift
- Computer literacy
- English
- 12th Pass
Customer Service Trainer – Chat – E-commerce – Howrah
Fusion CX —Howrah, West Bengal
- Customer service
- Microsoft Office
- Presentation skills
Trainee Customer Service Associate – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Weekend availability
- Nursing
- English
- Bachelor's degree
Walk -in Interview - Customer Support Agent
Gear Inc. —Kolkata, West Bengal
- Full-time
- Walk-in
- English
Quick apply
Customer Service Associate – Tier 1 Backend Support (AI) – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- 12th Pass
- AI
Assamese Speaking DRA Certified Customer Service Associate (CSA) – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Rotational shift
- Customer service
- English
- Bachelor's degree
Customer Service Associate – Premium Voice Process – Kolkata, West Bengal
Fusion CX —Salt Lake, Kolkata, West Bengal
- Customer service
- English
- 12th Pass
Customer Support Representative - International Process
Cybertoss Pvt Ltd —Shrirampur, West Bengal
- Up to ₹20,000 a month
- Email
- Software troubleshooting
- English
- Master's degree
- Health insurance
- Paid sick time
Quick apply
1d
Customer Support Associate
Pemlix Technology Solutions —Brace Bridge, Kolkata, West Bengal
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- In-person
- Communication skills
Quick apply
Customer Service Associate – Supplier Procurement – Blended (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- English
Senior Customer Service Associate
Ergode —Unknown, West Bengal
- Customer service
- Organisational skills
- Communication skills
Quick apply
Sr. Associate - Customer Care - Collections 5B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply

Discover related jobs

Based on your search for customer service representative jobs.

Customer Support Agent
Gusti Leder GmbH —Kolkata, West Bengal
Deliver excellent customer service while minimizing unnecessary back-and-forth communication. Customer Satisfaction: Positive customer feedback and service…
₹20,000 - ₹35,000 a month
Customer Care Executive
innofied —Kolkata, West Bengal
Possess appropriate business acumen to excel in customer service. Ensure customer satisfaction and provide professional customer support.
₹3,00,000 - ₹5,00,000 a year

I want to receive the latest job alerts for customer service representative in kolkata west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near kolkata west bengal

Customer Service Representative jobs in Salt Lake, Kolkata, West Bengal

Customer Service Representative jobs in Kolkata, West Bengal

Customer Service Representative jobs in Howrah, West Bengal

Onboarding Specialist jobs in Pune, Maharashtra

E Commerce Specialist jobs in Remote

Ecommerce Seo jobs in Gurugram, Haryana

Paid Ads Specialist jobs in Chennai, Tamil Nadu

Customer Service Representative jobs in Chakala Midc, Mumbai, Maharashtra

Medical Representative Job jobs in Kolkata, West Bengal

Reliance Jio, Customer Care Representative jobs in Kolkata, West Bengal

Customer Service Representative jobs in Saket, Delhi

Customer Service Representative jobs in Rohini, Delhi, Delhi

Customer Service Representative jobs in Lake Town, Kolkata, West Bengal

Customer Service jobs in Technopark, Thiruvananthapuram, Kerala

Customer Service Representative jobs in Vadodara, Gujarat

Customer Service Representative jobs in Mulund West, Mumbai, Maharashtra

Customer Service Representative jobs in Defence Colony, Delhi, Delhi

Customer Service Representative jobs in Kapashera., Delhi, Delhi

Customer Care Executive jobs in Pune, Maharashtra

Printer ,fax ,xerox Service Engineer jobs in Kolkata, West Bengal

Customer Support Agent

Gusti Leder GmbH -
Kolkata, West Bengal

Apply Now

Job details

Contractual / Temporary
₹20,000 - ₹35,000 a month

Benefits

Work from home

Qualifications

Microsoft Access
Customer service
English
Microsoft Office
Customer support
Communication skills

Full job description

Remote
- Kolkata, West Bengal, India
- - Delhi, Delhi, India
- - Ahmedabad, Gujarāt, India
- - Chandigarh, Haryāna, India
- - Lucknow, Uttar Pradesh, India
- - ANY, Mahārāshtra, India
- - Any, Mahārāshtra, India
- - Any, Mahārāshtra, India
•
+7 more
₹20,000 - ₹35,000 per month
Backoffice

Job description

We are looking for a proactive, reliable, and customer-focused Customer Support Agent to join our team. The ideal candidate should be a fast learner, capable of handling multiple tasks simultaneously, and committed to delivering high-quality customer service. This role requires strong communication skills, quick problem-solving abilities, and strict adherence to service standards and response times.

Key Responsibilities

Respond to customer inquiries via email, ticketing systems, and other support channels.
Handle a minimum of 12 tickets/emails per hour while maintaining accuracy and service quality.
Ensure 100% SLA compliance, responding to all customer inquiries within 24 hours.
Understand customer concerns quickly and provide accurate, effective, and timely resolutions.
Deliver excellent customer service while minimizing unnecessary back-and-forth communication.
Escalate complex issues to the appropriate departments when necessary.
Maintain transparent and professional communication with customers and internal teams.
Be open to feedback, discussions, process improvements, and changes in workflows.
Manage multiple customer requests simultaneously while maintaining attention to detail.
Utilize a dual-screen setup (second monitor) to improve efficiency and productivity.
Keep accurate records of customer interactions and resolutions in the support system.
Continuously learn new processes, products, and tools to improve support performance.

Note- This is a contractual role for 7 months.

Job requirements

Key Responsibilities

Respond to customer inquiries via email, ticketing systems, and other support channels.
Handle a minimum of 12 tickets/emails per hour while maintaining accuracy and service quality.
Ensure 100% SLA compliance, responding to all customer inquiries within 24 hours.
Understand customer concerns quickly and provide accurate, effective, and timely resolutions.
Deliver excellent customer service while minimizing unnecessary back-and-forth communication.
Escalate complex issues to the appropriate departments when necessary.
Maintain transparent and professional communication with customers and internal teams.
Be open to feedback, discussions, process improvements, and changes in workflows.
Manage multiple customer requests simultaneously while maintaining attention to detail.
Utilize a dual-screen setup (second monitor) to improve efficiency and productivity.
Keep accurate records of customer interactions and resolutions in the support system.
Continuously learn new processes, products, and tools to improve support performance.

Candidate Criteria

Essential Requirements

Excellent written and verbal English communication skills.
Strong customer service mindset with a solution-oriented approach.
Ability to handle 12+ tickets/emails per hour efficiently.
Proven ability to multitask and manage priorities effectively.
Fast learner with the ability to quickly adapt to new tools and processes.
Strong attention to detail and commitment to service quality.
Reliable, transparent, and accountable in daily work.
Comfortable working in a fast-paced environment.
Ability to understand customer questions accurately and provide prompt resolutions.
Strong problem-solving and critical-thinking skills.
Ability to work independently while collaborating with team members.

Technical Requirements

Experience using email platforms, ticketing systems, and customer support tools.
Proficiency in Google Workspace or Microsoft Office.
Comfortable working with multiple tabs, systems, and applications simultaneously.
Access to a second monitor/screen for enhanced productivity and efficient ticket handling.
Stable internet connection and suitable work-from-home setup (if remote).

Key Performance Indicators (KPIs)

Ticket Handling Speed: Minimum 12 tickets/emails per hour.
SLA Compliance: 100% response within 24 hours.
Quality Score: Accurate and professional responses with minimal errors.
Resolution Efficiency: Quick and effective issue resolution.
Customer Satisfaction: Positive customer feedback and service ratings.
Productivity: Effective use of tools and second-screen setup to maximize efficiency.

Apply Now

Refine Your Search

customer service representative jobs in kolkata west bengal

Customer Support Agent

Customer Service Representative – Non-Voice (Image & Video Validation) – Ankurhati, Howrah

Customer Service Trainer – Chat – E-commerce – Howrah

Trainee Customer Service Associate – Kolkata

Walk -in Interview - Customer Support Agent

Customer Service Associate – Tier 1 Backend Support (AI) – Kolkata, India

Assamese Speaking DRA Certified Customer Service Associate (CSA) – Kolkata

Customer Service Associate – Premium Voice Process – Kolkata, West Bengal

Customer Support Representative - International Process

Customer Support Associate

Customer Service Associate – Supplier Procurement – Blended (WFO, Kolkata)

Senior Customer Service Associate

Sr. Associate - Customer Care - Collections 5B

Discover related jobs

I want to receive the latest job alerts for customer service representative in kolkata west bengal

Explore jobs in more locations

Job description

Job requirements

Jobseeker tools

Employer Tools

Browse

Stay Connected