Tamil Nadu Senior customer support representative Jobs – 84 Open Jobs Today

Senior Process Associate - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- CRM software
- Software troubleshooting
- Customer service
3h
Subsidiary Governance Manager
Shell Energy —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- English
Tech Specialist - Cost Estimation
Shell —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Engineering
- Project management
Architect II - Enterprise Solutions
UST —Chennai, Tamil Nadu
- Microsoft Excel
- DevOps
- ERP systems
Quick apply
Data Science Engagement Lead
Shell —Chennai, Tamil Nadu
- Full-time
- Azure
- Salesforce
- Master's degree
Business Accounting Advisor
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Accounting
- Accounting
- Communication skills
14d
Tech Specialist - Cost Estimation
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Engineering
- Project management
Business Accounting Advisor
Shell —Chennai, Tamil Nadu
- Full-time
- Accounting
- Accounting
- Communication skills
14d
Senior Developer - CPQ
ASSA ABLOY —Chennai, Tamil Nadu
- Part-time
- Microsoft Powerpoint
- Oracle
- Salesforce
Senior Territory Service Representative
DHL —Madurai, Tamil Nadu
7d
Data Scientist
Shell Energy —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Salesforce
Data Scientist
Shell —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Salesforce
Principal Construction Support Engineer
McDermott —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Project management
Manager/Sr Manager- Sales- Fintech
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Marketing
- Master's degree
- Analysis skills
Quick apply
Field Sales Engineer
Maestro Technology Services Pvt Ltd —Coimbatore, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Email
- English
- Driving
- Travel
Quick apply
1d
Senior Proposal Engineer
Dynavac —Coimbatore, Tamil Nadu
- Bachelor's degree
- Mechanical knowledge
Director, Land Acquisition & Energy (APAC)
Rubix —Chennai, Tamil Nadu
- Full-time
- Remote
- AI
23h
Principal AI Engineer with Java
NielsenIQ —Chennai, Tamil Nadu
- Full-time
- Azure
- B.Sc
- Java
Quick apply
1d
Senior Principal Electrical Engineer
McDermott —Chennai, Tamil Nadu
- Full-time
- Engineering
- Project management
- Electrical experience

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Senior Process Associate - Voice - LTC - Collections & Helpdesk

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

3 hours ago

Qualifications

CRM software
Accounts receivable
Telephony
Software troubleshooting
Customer service
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary
This role focuses on managing customer interactions for collections and helpdesk processes within a team environment. The individual is expected to demonstrate developing proficiency in handling complex calls, maintaining accurate records, and supporting team training initiatives. They contribute to the effectiveness of collections and customer service operations by applying foundational communication and process skills.
Key Responsibilities
1. Apply LTC-Collections & Helpdesk skills using telephony systems to manage inbound and outbound customer calls for collections, ensuring timely and professional communication regarding outstanding payments.
2. Utilize communication skills to negotiate payment arrangements and resolve basic customer disputes following established procedures, escalating unresolved issues as needed.
3. Support the collections process by monitoring accounts through internal tools, identifying overdue payments, and updating customer records accurately in the system.
4. Use customer service support skills to address routine inquiries, troubleshoot standard OTC process issues, and document all interactions in the designated CRM platform.
5. Participate in process improvement activities by providing feedback on call handling practices and suggesting ways to enhance efficiency within the team.
6. Assist with onboarding and training of new team members by sharing foundational knowledge and demonstrating effective call handling techniques.
7. Ensure compliance with company policies and industry standards by following prescribed guidelines and maintaining up-to-date records of all support and collection activities.
Skill Requirements
1. Basic Understanding Of LtcCollections & Helpdesk Processes And Accounts Receivable Management.
2. Familiarity With Telephony Systems And Crm Tools For Customer Interaction Documentation.
3. Fundamental Knowledge Of Customer Service Support Practices, Including Call Handling And Issue Escalation.
4. Good Verbal And Written Communication Skills For Interacting With Customers And Team Members.
5. Ability To Follow Established Procedures For Compliance And RecordKeeping.
Other Requirements
1. Optional but valuable: Certification in Customer Service (e.g., HDI Customer Service Representative) or Collections (e.g., ACA International’s Professional Collection Specialist) is beneficial for foundational knowledge.
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Refine Your Search

senior customer support representative jobs in tamil nadu

Senior Process Associate - Voice - LTC - Collections & Helpdesk

Subsidiary Governance Manager

Tech Specialist - Cost Estimation

Architect II - Enterprise Solutions

Data Science Engagement Lead

Business Accounting Advisor

Tech Specialist - Cost Estimation

Business Accounting Advisor

Senior Developer - CPQ

Senior Territory Service Representative

Data Scientist

Data Scientist

Principal Construction Support Engineer

Manager/Sr Manager- Sales- Fintech

Field Sales Engineer

Senior Proposal Engineer

Director, Land Acquisition & Energy (APAC)

Principal AI Engineer with Java

Senior Principal Electrical Engineer

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