Kalkaji Devi Delhi Customer care specialist Jobs – 97 Open Jobs Today

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Applications Development Module Lead

TELUS Digital -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time

Qualifications

BCS
Computer Science
B.Sc
Master's degree
MCA
Analysis skills
Project management
Quality assurance
Bachelor's degree
Digital marketing
Mentoring
Leadership
Communication skills

Full job description

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

India Hybrid: Noida/Bangalore/Hyderabad

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

As an Applications Development Module Lead, you will an expert in process, domain, and system, configures pension system interfaces and translates business requirements into technical mapping documents. Leading data conversion projects, they offer process and technical support, liaise with onshore data and requirement leads, ensure compliance with best practices, update process maps, manage risks, and mentor team members. The specialist's role extends to influencing prioritization of COTS solutions and collaborating with business analysts for comprehensive interface configurations. With a keen eye for detail and effective communication, they deliver quality work on time while balancing multiple projects.

Responsibilities

Subject Matter Expert\Process, Domain, and system.
Can explain to internal colleagues how the pension system’ interface solution is working and what can be done using configuration.
Help the Business analysts to review the client’s requirements and identify the “gaps” where client’s requirements cannot be fulfilled by configuration only.
Influence our business analysts to make sure his goal is to use our COTS solution and minimize developments.
Is responsible of ensuring that the Pension system interface configuration is in line with the provided specifications and unit test cases.
Coordinate with the development team to receive their development in a timely manner.
Assist QA team for the testing of the interface and new developments.
Is offering time to coach his colleagues to increase their knowledge of the configuration possibilities.
Bringing risk on surface and work on mitigation plan
Talent building, mentoring, and coaching.

Succeeding will require the following core qualifications and skills.

Experience of 6-8 years in the field.
Education background in BCA/BSc/BTech/MCA.
Good understanding of the DB Domain.
Hands on exposure of Configuration & Basic programming.
Strong team-building and mentoring skills, coupled with excellent team leadership capability.
Broad IT outlook with a willingness to learn new things.
Attention to detail, diligence, responsibility, and persistence.
Critical mindset focused on finding solutions.
Keen interest in continuous learning.
Effective communication with both technical and non-technical stakeholders, possessing strong communication skills.
Analytical skills with the ability to summarize complex information.
Accountability and commitment to delivering quality work on time.
Capacity to work independently, learning through research or trial and error.
Positive influence on project members.
Collaborative work with Business Analysts, Quality Assurance, Project Management, and Development teams.
Ability to comprehend both the big picture and the details of a situation.
Detail-oriented approach to tasks.
Capability to manage multiple projects simultaneously.

Qualifications

Bachelor's degree in Computer Science or related technical field, or equivalent practical experience.

Bonus Points

working knowledge on Defined benefit domain

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

Apply Now

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Who We Are

Location & Flexibility

India Hybrid: Noida/Bangalore/Hyderabad

The Opportunity

Responsibilities

Qualifications

Bonus Points

Equal Opportunity Employer

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