Nehru Place Delhi Delhi Freight sales executive Jobs – 66 Open Jobs Today

Customer Support Manager
Skyne Express India Pvt. Ltd. —Gurugram, Haryana
- ₹25,851.00 - ₹35,491.92 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Cell phone reimbursement
Quick apply
1d
Factory coordinator (Export Documentation)
Adhyanarth publishing pvt. ltd. —Naraina, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d

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Customer Support Manager

Skyne Express India Pvt. Ltd.
Gurugram, Haryana

Quick apply

Job details

Full-time
₹25,851.00 - ₹35,491.92 a month
1 day ago

Benefits

Provident Fund
Cell phone reimbursement

Qualifications

CRM software
Microsoft Excel
Customer service
Logistics
Master's degree
Bachelor's degree
Team management
Customer support
Freight
Communication skills

Full job description

Job Discription

---

## Job Summary:

We are looking for an experienced and customer-focused Customer Support Manager for our International Courier & Logistics division. The candidate will be responsible for managing customer service operations, handling escalations, coordinating with international agents/carriers, and ensuring smooth shipment movement with high customer satisfaction.

---

## Key Responsibilities:

### Customer Service Management

* Manage day-to-day customer support operations for international courier shipments.

* Handle customer queries related to shipment tracking, delays, customs clearance, delivery status, claims, and billing.

* Ensure timely responses to emails, calls, and escalations.

* Maintain high customer satisfaction and service quality standards.

### Team Management

* Lead and supervise the customer support team.

* Monitor team performance, productivity, and response timelines.

* Conduct regular training sessions for customer service executives.

* Develop SOPs and customer handling processes.

### Shipment Coordination

* Coordinate with airlines, courier partners, destination agents, and overseas teams.

* Follow up on delayed, held, RTO, customs, or exception shipments.

* Support key accounts and high-priority customers.

### Escalation & Issue Resolution

* Handle escalated customer complaints professionally.

* Provide quick solutions for operational and service-related issues.

* Ensure proper communication between operations, sales, and customers.

### Reporting & Documentation

* Prepare MIS reports for complaints, TAT, delivery performance, and escalations.

* Maintain records of claims, disputes, and customer feedback.

* Monitor KPIs related to customer service performance.

### Compliance & Process Improvement

* Ensure adherence to international courier regulations and company policies.

* Suggest process improvements to enhance customer experience and operational efficiency.

---

## Required Skills:

* Strong communication and email drafting skills.

* Knowledge of international courier/logistics operations.

* Experience handling DHL, FedEx, UPS, Aramex, import/export shipments, and customs-related queries.

* Excellent problem-solving and team management abilities.

* Good knowledge of MS Excel, CRM systems, and shipment tracking portals.

* Ability to work under pressure and manage multiple escalations.

---

## Qualification:

* Graduate / Post Graduate in any discipline.

* Additional certification in Logistics/Supply Chain Management will be an advantage.

---

## Experience:

* 4–8 years of experience in International Courier, Freight Forwarding, or Logistics Customer Service.

* Prior experience in team handling is preferred.

---

## Preferred Industry:

* International Courier

* Logistics & Supply Chain

* Freight Forwarding

* E-commerce Logistics

Pay: ₹25,851.00 - ₹35,491.92 per month

Benefits:

Cell phone reimbursement
Provident Fund

Experience:

International Logistics/courier: 4 years (Required)

Work Location: In person

Quick apply

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