Redhills, Chennai, Tamil Nadu Trainee engineer Jobs – 76 Open Jobs Today

Diagnostic Support Engineer Trainee
MSX International —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
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- Bachelor's degree
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TAG CORPORATION —Chennai, Tamil Nadu
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- 12th Pass
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Coral Engineering —Chennai, Tamil Nadu
- From ₹15,000 a month
- Full-time
- Schematics
- CAD
- In-person
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9d
Senior Embedded Software Developer
PixelExpert Technology & Services —Chennai, Tamil Nadu
- Email
- Engineering
- Master's degree
- C++
Engineer - Optics
Valeo —Chennai, Tamil Nadu
- Full-time
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Software Development Senior Associate
NTT Ltd —Chennai, Tamil Nadu
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- Hybrid work
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Site engineers / Site Supervisors – Civil / Mechanical / Electrical
Project Management Services Chennai —Chennai, Tamil Nadu
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Project Management Services Chennai —Chennai, Tamil Nadu
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Manager (Projects)
Project Management Services Chennai —Chennai, Tamil Nadu
- Bachelor's degree
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Diploma Mechanical Engineer Fresher
PMI Engineering Exports Pvt Ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Call employer
- Bachelor's degree
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Construction Support Engineer
McDermott —Chennai, Tamil Nadu
- Full-time
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- Master's degree
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Engineer Trainee
Cherrytec —Chennai, Tamil Nadu
- Communication skills
Intern - System Contributor
Valeo —Chennai, Tamil Nadu
- Full-time

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Diagnostic Support Engineer Trainee

MSX International -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time

Qualifications

Analysis skills
Continuous improvement
ServiceNow
Customer support
Communication skills

Full job description

Company Description

Company Overview:
https://www.msxi.com/en/

At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.

Job Description

Job Summary:

The Diagnostic Support Engineer Trainee will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.

Key Responsibilities:

24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.
Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).
Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues.
Critical DTCs: For vehicles with critical DTCs (e.g., "Service Now" category), guide them to the nearest dealer.
Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle’s location.
Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.
Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.
KPI Tracking: Track and report KPI targets in the required format.

Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement

Qualifications

Qualifications:

Experience in customer support, vehicle service, or command centre operations.
Strong problem-solving and communication skills for guiding customers and coordinating with dealers.
Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN).
Ability to work in a 24/7 environment and handle critical issues efficiently.
Strong analytical skills for reporting and KPI tracking

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.

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trainee engineer jobs in redhills, chennai, tamil nadu

Diagnostic Support Engineer Trainee

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