Hr Part time work from home Jobs – 145 Open Jobs Today

Team Lead Contact Center
Ameriprise India —Gurugram, Haryana
- Full-time
- Customer service
- Research
- Financial services
- Work from home
1h
Desktop Publisher/Graphic Designer
Mace —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
5h
Lead-Client Management
Ameriprise India —Gurugram, Haryana
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Work from home
Technical Solutions Expert
MasORange —Gurugram, Haryana
- Full-time
- Remote
- Computer Science
- Engineering
- English
- Health insurance
- Work from home
1d
Analyst, Reconciliations / Investigations
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- In-person
- Work from home
6h
Real Time Analyst
TGBPL TP India - GBS —Gurugram, Haryana
- Full-time
- Remote
- Bachelor's degree
- Work from home
Artificial Intelligence Engineer, Portfolio Management Group, Associate
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- Computer Science
- Research
- Master's degree
- Work from home
6h
Sales Representative - Jewellery
Weekday —Ambala, Haryana
- ₹2,50,000 - ₹3,50,000 a year
- Weekend availability
- Customer service
- AI
- Retail sales
Quick apply
6d
Senior Data Analyst
Ameriprise India —Gurugram, Haryana
- Full-time
- Master's degree
- SQL
- AWS
- Work from home
14d
Senior Analyst - Payroll Accounting
JLL —Gurugram, Haryana
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Health insurance
Specialist - Video Production and Editing
iDream Education —Gurugram, Haryana
- Full-time
- Bilingual
- English
- Travel
Quick apply
Manager - Supply Growth Acquisition
StayVista —Gurugram, Haryana
- Hospitality
- Master's degree
- Business development
Quick apply
Shift Leader - Production
ABB India Limited —Faridabad, Haryana
- Online application
- Bachelor's degree
- In-person
- Diploma
Quick apply
9d
WFM Real Time Analyst I
TGBPL TP India - GBS —Gurugram, Haryana
- Remote
- Bachelor's degree
- Work from home
Technology Analyst
STS —Gurugram, Haryana
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
General Civil Engineer
FD India Private Ltd. HQ —Gurugram, Haryana
- ₹24,69,500 - ₹45,68,500 a year
- Remote
- Civil engineering
- Word processing
- Administrative experience
- Health insurance
- Paid time off
Director, RM - Global Subsidiaries
Standard Chartered —Gurugram, Haryana
- Master's degree
- MBA
- Banking
- Health insurance
- Paid sick time
Credit Research Analyst (EMEA), Portfolio Management Group, Associate
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- Finance
- Master's degree
- Databases
- Work from home
Commercial Finance Manager, South Asia
Glanbia Foods —Gurugram, Haryana
- Finance
13d
Client Development Partner- Legal
LexisNexis —Gurugram, Haryana
- Full-time
- Research
- Bachelor's degree
- AI
- Health insurance
- Paid time off

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Team Lead Contact Center

Ameriprise India -
Gurugram, Haryana

Apply Now

Job details

Full-time
1 hour ago

Benefits

Work from home

Qualifications

Customer service
Call centre
Research
Financial services
Communication skills

Full job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service teams, and take a lead role in communicating resolution status updates to appropriate parties. Proactively initiate customer contact to ensure the highest possible quality of customer service.

Key Responsibilities

Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries on a daily basis
Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
Participate in business-driven projects and initiatives

Required Qualifications

Experience in a service call center or transaction processing.
Strong working knowledge of customer service processes, policies, techniques, and applicable regulations.
Proven ability to research and resolve complex, high-priority service issues in a timely manner.
Strong written and verbal communication skills.
Demonstrated ability to work directly with high-priority internal and external customers.
Experience of team handling

Preferred Qualifications

Product-specific or financial services industry experience.
Prior experience with service recovery techniques and processes.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Client Service

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Apply Now

Refine Your Search

part time work from home jobs in hr

Team Lead Contact Center

Desktop Publisher/Graphic Designer

Lead-Client Management

Technical Solutions Expert

Analyst, Reconciliations / Investigations

Real Time Analyst

Artificial Intelligence Engineer, Portfolio Management Group, Associate

Sales Representative - Jewellery

Senior Data Analyst

Senior Analyst - Payroll Accounting

Specialist - Video Production and Editing

Manager - Supply Growth Acquisition

Shift Leader - Production

WFM Real Time Analyst I

Technology Analyst

General Civil Engineer

Director, RM - Global Subsidiaries

Credit Research Analyst (EMEA), Portfolio Management Group, Associate

Commercial Finance Manager, South Asia

Client Development Partner- Legal

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