Pimpri Chinchwad, Maharashtra Customer service representative Jobs – 110 Open Jobs Today

Customer Order Management Representative - Level II - SHOP
Cummins Inc. —Pune, Maharashtra
- Microsoft Excel
- Research
- 12th Pass
12d
Associate Director - Customer Behaviour Analytics
MSD —Pune, Maharashtra
- Full-time
- Doctoral degree
- Master's degree
- SQL
1d
Customer Support Associate
MG Consulting Private Limited —Pune, Maharashtra
- ₹18,000 - ₹33,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Commuter assistance
Quick apply
Associate Customer Success
Data Axle Solutions Pvt Ltd —Pune, Maharashtra
- CRM software
- Salesforce
- Research
Quick apply
Customer Service Associate
Nitta Corporation India —Pune, Maharashtra
- Full-time
- Customer service
- ERP systems
- Bachelor's degree
Customer Service Representative (CSR)
Green Era Agri World —Pune, Maharashtra
- English
- Bachelor's degree
- Communication skills
Customer Support Specialist
Get Covered LLC —Pune, Maharashtra
- Full-time
- Salesforce
- Data entry
Quick apply
Associate, Client Services
Data Axle —Pune, Maharashtra
- Research
- Microsoft Office
- Bachelor's degree
Customer Success Associate
Celoxis Technologies —Pune, Maharashtra
- Computer Science
- English
- Bachelor's degree
Specialist, Client Processing Representative II
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
21h
Customer Support Coordinator
Thrivetribe Wellness —Pune, Maharashtra
- Communication skills
Quick apply
5d
Associate / Sr. Associate/ Executive - Customer Care Executive
Sahyadri Hospitals —Pune, Maharashtra
Customer Service
Home First India —Pune, Maharashtra
- Master's degree
- Bachelor's degree
Customer Service Assistant
Credence Resource Management —Kharadi, Pune, Maharashtra
- ₹20,000 - ₹45,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
1d
Customer Service Executive(Sales Process)
EbixCash Global Services —Pune, Maharashtra
- Sales
- Communication skills

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Customer Order Management Representative - Level II - SHOP

Cummins Inc. -
Pune, Maharashtra

Apply Now

Job details

12 days ago

Qualifications

Microsoft Excel
Order management system
Quality management
Research
12th Pass
Customer support
Account management

Full job description

Key Responsibilities:

Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline: Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understand Customer Order Management policies, procedures and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects.

Competencies:

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Drives results - Consistently achieving results, even under tough circumstances.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

College or equivalent degree preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Allocate engines in line with demand and supply plans to ensure timely fulfillment.
Monitor and track shipments against committed supply schedules.
Coordinate with planning and dispatch teams to facilitate smooth shipment execution.
Liaise with GOEMs and transporters for effective logistics and delivery management.
Track and follow up on Letters of Credit (LCs) from GOEMs.
Perform order entry in the system and prepare shipping instructions.
Maintain accurate shipment and order documentation.
Utilize advanced Excel for data analysis, reporting, and supply chain tracking.
Communicate effectively with internal and external stakeholders to ensure seamless operations.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

ReqID 2430556

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

Apply Now

Refine Your Search

customer service representative jobs in pimpri chinchwad, maharashtra

Customer Order Management Representative - Level II - SHOP

Associate Director - Customer Behaviour Analytics

Customer Support Associate

Associate Customer Success

Customer Service Associate

Customer Service Representative (CSR)

Customer Support Specialist

Associate, Client Services

Customer Success Associate

Specialist, Client Processing Representative II

Customer Support Coordinator

Associate / Sr. Associate/ Executive - Customer Care Executive

Customer Service

Customer Service Assistant

Customer Service Executive(Sales Process)

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