Hinjewadi Pune Maharashtra Customer service rep i Jobs – 106 Open Jobs Today

Customer Support Associate
Convera —Pune, Maharashtra
- English
- Microsoft Office
- Financial services
Quick apply
13d
Customer Service Assistant
Mouser Electronics —Pune, Maharashtra
- Full-time
- Word processing
- Bachelor's degree
- Data entry
GBS OPS Customer Care Representative- Grade- 8
UPS —Pune, Maharashtra
- Full-time
Customer Service Representative
Danfoss —Pune, Maharashtra
- Full-time
Customer (Supplier) Support Associate - German
Assent —Pune, Maharashtra
- Full-time
- Hybrid work
- English
- Microsoft Office
- Bachelor's degree
- Paid time off
Customer Support Representative
Optimas Solutions —Pune, Maharashtra
- Full-time
- Microsoft Office
- Bachelor's degree
- Data entry
Quick apply
Customer Care Representative (International Voice Process)
Growinity Solutions —Viman Nagar, Pune, Maharashtra
- Bachelor's degree
- Communication skills
Customer Support Specialist
Get Covered LLC —Pune, Maharashtra
- Full-time
- Salesforce
- Data entry
Quick apply
Customer Success Associate
Celoxis Technologies —Pune, Maharashtra
- Computer Science
- English
- Bachelor's degree
Customer Service Executive(Sales Process)
EbixCash Global Services —Pune, Maharashtra
- Sales
- Communication skills
Customer Support Coordinator
Thrivetribe Wellness —Pune, Maharashtra
- Communication skills
Quick apply
4d
Associate, Client Services
Data Axle —Pune, Maharashtra
- Research
- Microsoft Office
- Bachelor's degree
Customer Service
Home First India —Pune, Maharashtra
- Master's degree
- Bachelor's degree
Customer Service Assistant
Credence Resource Management —Kharadi, Pune, Maharashtra
- ₹20,000 - ₹45,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
1d
Specialist, Client Processing Representative II
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
18h
Associate / Sr. Associate/ Executive - Customer Care Executive
Sahyadri Hospitals —Pune, Maharashtra

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Customer Support Associate

Convera -
Pune, Maharashtra

Quick apply

Job details

13 days ago

Qualifications

English
Microsoft Office
Financial services
Communication skills

Full job description

Customer Support Associate
at Convera
Pune- WFO

At Convera, we're looking for motivated, empathetic, and customer-focused individuals to deliver truly outstanding support experiences.

As a Customer Support Associate, you will play a key role in supporting our customers — including students, institutions, corporate clients, and partners — through their journey with Convera. You will handle queries efficiently, resolve issues with care, and ensure every interaction is positive, clear, and professional.

You will support customers across multiple channels (live chat, email, and telephone), and your ability to provide timely, high-quality responses will directly contribute to customer satisfaction and retention.

If you're passionate about helping others, solving problems, and delivering exceptional service in a fast-paced environment, this is the role for you.

Key Responsibilities

Customer Query Management

Handle pre- and post-transaction queries across multiple channels (email, phone, live chat)

Provide accurate, timely responses and first-contact resolution wherever possible

Escalate complex queries to relevant internal teams when needed

Deliver professional, empathetic, and consistent support in every interaction

Guide customers — including students — through processes such as submissions, account access, and documentation

Proactively follow up with customers to gather required information and ensure resolution

Service Excellence & Performance

Meet and exceed agreed SLAs and KPIs

Maintain a high standard of quality and consistency across all interactions

Build rapport with students and create a positive support experience

Identify opportunities to improve the student journey and reduce friction points

Administration & Continuous Improvement

Maintain accurate and up-to-date records in internal systems

Ensure all student requests are tracked and completed within deadlines

Support team initiatives and contribute to process improvements

Share feedback and suggest enhancements to improve service delivery

Skills & Experience

Essential Skills

Strong English, written and verbal communication skills

Ability to ask effective questions to understand student needs

Confident using digital systems and platforms (e.g. CRM, ticketing tools, MS Office)

Professional and friendly communication style

Strong attention to detail and accuracy

Ability to manage workload, prioritize tasks, and meet deadlines

Resilient and able to handle challenging situations or complaints

A proactive, self-motivated approach with a strong team mindset

Desirable Experience

Experience in a customer-facing support or service role

Background in education, financial services, or other regulated environments

Experience working in a fast-paced, high-volume support environment

Demonstrated commitment to delivering an excellent customer experience

What We're Looking For

A passion for helping customers succeed — whether they're students, businesses, or individual clients

Someone who takes ownership and follows through on commitments

A confident communicator who is not afraid to speak up or suggest improvements

A positive, adaptable individual who thrives in a team environment

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. With decades of expertise and innovative payment solutions, we help organizations move money smarter and more efficiently across the globe. We're proud to support a diverse range of customers—from small businesses to global institutions—and we're equally committed to building a workplace that values inclusion, collaboration, and growth.

What We Offer

Competitive salary and annual bonus opportunities

Career development in a global organization

Flexible working approach

A supportive and inclusive team environment

Ready to Apply?

If you're ready to build a rewarding career helping students succeed while delivering exceptional support, we'd love to hear from you.

#LI-AM2

Quick apply

Refine Your Search

customer service rep i jobs in hinjewadi pune maharashtra

Customer Support Associate

Customer Service Assistant

GBS OPS Customer Care Representative- Grade- 8

Customer Service Representative

Customer (Supplier) Support Associate - German

Customer Support Representative

Customer Care Representative (International Voice Process)

Customer Support Specialist

Customer Success Associate

Customer Service Executive(Sales Process)

Customer Support Coordinator

Associate, Client Services

Customer Service

Customer Service Assistant

Specialist, Client Processing Representative II

Associate / Sr. Associate/ Executive - Customer Care Executive

I want to receive the latest job alerts for customer service rep i in hinjewadi pune maharashtra

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