Lado Sarai Delhi Delhi Customer care specialist Jobs – 96 Open Jobs Today

Customer Care Advocate
Rockwell Automation —Delhi, Delhi
- Full-time
- Oracle
- Microsoft Outlook
- Customer service
- Paid time off
HR Specialist, HR Shared Services
Vantive —Gurugram, Haryana
- Human resources
- Communication skills
Area SV Coordinator Sales Execution
Hapag-Lloyd AG —West District, Delhi
- Sales
- Customer service
- Salesforce
Sales Engineer (North Region)
Leviat —Delhi, Delhi
- Full-time
- Civil engineering
- Sales
- Construction
- Health insurance
Quick apply
Recipient Services Specialist - North (Udaipur)
Cochlear Ltd —Delhi, Delhi
- Full-time
- Sales
- Salesforce
- Engineering
Management Trainee
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Senior UiPath Developer
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Computer Science
- DevOps
- Analysis skills
- Health insurance
Digital Solution Area Specialists
Microsoft —Gurugram, Haryana
- Full-time
- Azure
- Sales
- Master's degree
1d
Sr ServiceNow Developer
Product and Technology —Noida, Uttar Pradesh
- Full-time
- JavaScript
- Software development
- APIs
- Health insurance
Renewals Specialist
Wroffy Technologies —Gurugram, Haryana
- Full-time
- Microsoft Office
Senior Salesforce Architect
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Salesforce
- DevOps
- Analysis skills
- Health insurance
Engineer - IT
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Communication skills
14d
Head of Student Experience
Cialfo —Delhi, Delhi
- Sales
- AI
Quick apply
Solutions Consultant 2
Palo Alto Networks —Delhi, Delhi
- Full-time
- Travel
- Communication skills
Business Development Engineer (India)
Vitrox —Delhi, Delhi
- Full-time
- Electrical experience
- Presentation skills
- Diploma
- Health insurance
- Food provided
Lead, Business & Product Analysis
S&P Global —Gurugram, Haryana
- Email
- Master's degree
- SQL
- Analysis skills
- Health insurance
- Paid time off
8h
Principal Technical Architect
Workato —Noida, Uttar Pradesh
- Azure
- Oracle
- Computer Science
Quick apply

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Customer Care Advocate

Rockwell Automation -
Delhi, Delhi

Apply Now

Job details

Full-time

Benefits

Paid time off

Qualifications

Hybris
Oracle
Microsoft Outlook
Customer service
SAP
Salesforce
Microsoft Office
Science
Bachelor's degree
Agile
Business Administration
Communication skills

Full job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Summary:

As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in an environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of TCIQ, Consolidated Renewals and software orders, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will focus on identifying process improvement opportunities and help bring those opportunities to implementation.

You will report to the Supervisor CC Software Portal and have a hybrid schedule working in Noida, Bangalore or Pune, India .

Your Responsibilities:

Resolve customer issues with a positive, solution‑oriented mindset, always prioritising customer needs.
Demonstrate knowledge and oversee Order Management, Order Fulfilment, SaaS (Software as a Service) operations, Tech Connect IQ (TCIQ), and Consolidated Renewals (TCIQ + Software).
Proactively identify customer requirements and respond with urgency, clarity, and empathy.
Apply experience assessing the severity of customer issues to assess and resolve unexpected scenarios raised by customers across software, TCIQ, and consolidated renewal workflows.
Demonstrate a process‑improvement mindset by identifying inefficiencies and contributing to enhancements in workflows and service delivery.
Collaborate with internal teams to explore and implement alternative solutions that exceed customer expectations.
Contribute to root cause analysis for deviations reported by customers or distributors related to software orders, TCIQ orders, and consolidated renewals.
Analyse data to identify operational trends and escalate issues to appropriate channels for timely resolution.
Partner with Specialists and Business Process Owners to define and promote best practices across software, TCIQ, and consolidated renewal orders.
Coordinate with other teams to ensure seamless service delivery.
Maintain confidentiality of sensitive technical, financial, and commercial information.
Apply job-specific skills and follow company policies to complete assigned tasks.
Use official tools such as Salesforce, Hybris, SAP, Oracle, RADAR, and Outlook for communication, case handling, and process execution.
Document processes, workflows, and troubleshooting guides to support operational efficiency and knowledge sharing.

The Essentials - You Will Have:

Bachelor's degree in science, Commerce, Business Administration, or equivalent.
2–3 years of proven experience in business operations with hands‑on expertise in Order Management, Fulfilment and Customer Service.
Strong ethical standards; thoughtful, optimistic, and energised by challenges in a dynamic environment.
Experience with assessing the severity of support requests and escalating based on urgency.
Can navigate multiple business systems to process software, TCIQ, and consolidated renewal-related requests within defined SLAs.
3+ years of experience evaluating systems for positive end-to-end customer experience to resolve unexpected customer scenarios and document issues in detail.
Demonstrate a continuous improvement mindset focused on operational efficiency and process enhancement.
Experienced in creating detailed work instructions, process documentation, and workflows.
Exposure to audits, service contracts, and global work styles, including remote engagement with customers and distributors.
We consider experience with MS Office, Oracle Cloud, and enterprise applications such as Salesforce and SAP an added advantage.
Quick to adapt and grow in fast‑changing tech and renewal environments.

The Preferred - You Might Also Have:

Good communication skills is required
Experience in Order to cash, workstreem and customer service skills are required

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-SK2

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Apply Now

Refine Your Search

customer care specialist jobs in lado sarai delhi delhi

Customer Care Advocate

HR Specialist, HR Shared Services

Area SV Coordinator Sales Execution

Sales Engineer (North Region)

Recipient Services Specialist - North (Udaipur)

Management Trainee

Senior UiPath Developer

Digital Solution Area Specialists

Sr ServiceNow Developer

Renewals Specialist

Senior Salesforce Architect

Engineer - IT

Head of Student Experience

Solutions Consultant 2

Business Development Engineer (India)

Lead, Business & Product Analysis

Principal Technical Architect

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