Airport Pune Maharashtra Desktop support technician Jobs – 117 Open Jobs Today

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Quick apply
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First Line Support Engineer

Checkmarx -
Pune, Maharashtra

Quick apply

Job details

Full-time
2 days ago

Qualifications

Authentication
Desktop support
Computer Science
Software troubleshooting
IIS
Customer service
B.Sc
Salesforce
Microsoft SQL Server
English
Technical support
Docker
Bachelor's degree
Computer networking
Linux
Apache
Root cause analysis
Communication skills
Information Technology

Full job description

Who are we?

Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it's not just about finding risk but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders.

We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies, including Siemens, Airbus, Salesforce, Stellantis, Adidas, Walmart, and Sanofi.

We are looking for a technical support engineer to join our First Line Support team.

The First Line Support Engineer will be the first to assist our customers with their demanding and complex cases. You will be expected to analyze and understand the problem quickly, suggest a solution, or ask for essential information. You will be expected to learn new products and technologies. In addition, you are expected to have excellent communication and customer service skills.

Note: Please apply only if you are comfortable working in Night Shift (11:00 PM IST to 7:00 AM IST)

Essential Duties and Responsibilities:

Provide the first response to customers mainly through the Salesforce support system and occasional phone calls
Conduct initial analysis and classification of customer cases
Use various resources (acquired knowledge, knowledge base, product documentation, etc.) to solve cases
Gather essential information needed for the skill-based teams to further handle the case
Smart routing – based on the case analysis, route to the correct skill-based team
Contribute to knowledge sharing (writing articles, including Root Cause Analysis (RCA) for resolved cases)
Proactively seek to exceed customer expectations, leading to high customer satisfaction ratings

Requirements:

Requirements:

Engineers are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance those skills.

English as a spoken/written language, with excellent communication skills
Excellent problem-solving abilities
BS degree in Information Technology, Computer Science, or relevant field
At least 1- 2 year of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Familiar with Windows/Linux OS environments
Ability to think on one’s feet, learn complex products and discover creative methods to assist customers.
Ability to diagnose and troubleshoot technical issues
Ability to provide step-by-step technical help, both written and verbal
Basic knowledge of Networking/Internet Services is an advantage
Basic knowledge Experience working with authentication protocols is an advantage
Basic knowledge with IIS, Apache, Certificates, Docker, and MS SQL Server is an advantage
Familiar with Salesforce is an advantage

Additional Requirements:

Ability to work in a team and communicate effectively
Get-stuff-done attitude
Remote work in India
Satisfactory working in the night shift (11:00 PM IST to 7:00 AM IST)
The candidate will have fixed shifts

Position (%):
100

CX Work Location:
India - Remote

Regional Listings:
APAC

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