Job Title: Delivery Head
Location: Noida
Experience: 15+ Years
Employment Type: Full-Time
About Qualtech Edge:
Qualtech Edge is an ISO 9001:2008 certified IT Software & Product Development company focused exclusively on the BFSI domain. Though we are a 22-year-old organization, we continue to operate with a startup mindset—agile, innovation-driven, and growth-focused.
We have successfully delivered large-scale digital transformation and lending solutions to reputed Indian and multinational BFSI clients Our product miFIN is widely used by various NBFCs and Banks for end-to-end management of their Lending and Leasing businesses.
With a highly skilled team, deep domain expertise, and a client-first mindset, Qualtech combines people, processes, and technology to solve real business challenges and deliver measurable ROI. Our leadership comprises professionals from IITs, Citigroup, Infosys, Barclays and other top institutions—forming the DNA of an organization built on excellence, ownership, and agility.
We invite high-performing professionals who believe in ownership, innovation, and speed to be a part of Team Qualtech and shape our next exponential phase of growth.
Know more: www.qualtechedge.com
Overview of the Role:
We are looking for a seasoned and strategic Delivery Head for our IT Services business, to lead account growth, project execution, and client success across BFSI engagements. This leadership role involves overseeing cross-functional delivery teams, ensuring financial health (revenue, margin), and maintaining high service quality while nurturing long-term client relationships.
Key Responsibilities:
1. Project Delivery Management
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Lead the execution of complex, multi-location IT projects within BFSI using Agile and/or Waterfall methodologies.
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Guide Project Managers in detailed planning, milestone tracking, quality assurance, governance and client communication.
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Ensure timely and high-quality delivery while managing risks, dependencies, and escalations proactively.
2. Revenue Management
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Own revenue growth targets for assigned accounts by tracking forecasts vs. actuals.
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Identify cross-sell/up-sell opportunities and convert them into new revenue streams.
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Partner with sales, pre-sales, and product teams to craft solution-oriented client proposals.
3. Margin Management & Cost Optimization
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Maintain healthy gross margins by ensuring optimal resource allocation, lean delivery, and cost control.
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Detect early signs of margin slippage and implement preventive actions such as re-scoping or resource optimization.
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Drive automation and delivery efficiency initiatives to lower cost per project.
4. Team Leadership & Resource Management
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Lead large delivery organizations including PMs, Developers, QA, Architects, and Business Analysts.
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Build a high-performance team culture through mentorship, goal setting, and accountability.
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Own team hiring, engagement, performance management, and succession planning.
5. Client & Stakeholder Management
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Act as the single point of contact for senior client stakeholders and executive sponsors.
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Lead governance calls, QBRs, and strategic reviews to ensure stakeholder alignment and satisfaction.
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Ensure transparency and timely communication on project progress, risks, and milestones.
6. Process Excellence & Methodology
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Champion adoption of delivery frameworks and tools that ensure repeatability, quality, and audit readiness.
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Standardize delivery operations and ensure process maturity across accounts.
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Encourage retrospectives, innovation days, and cross-team learnings for continuous improvement.
7. Rate & Contract Management
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Lead contract discussions (Fixed-Price/T&M) and rate negotiations with clients and vendors.
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Ensure commercial agreements are aligned with delivery scope and financial goals.
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Monitor SoW compliance and ensure avoidance of scope creep or unbilled work.
8. BFSI Domain Leadership
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Ensure BFSI compliance, regulatory alignment, and domain-specific value delivery.
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Act as a domain advisor to internal teams and external clients—especially across lending, insurance, and digital banking functions.
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Leverage domain understanding to design and recommend scalable solutions to clients.
Qualifications & Skills:
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15+ years of experience in IT delivery leadership roles, with 5+ years managing large programs and teams.
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Proven track record of leading 200–250+ team members across multi-client, multi-project engagements.
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Strong grasp of project financials, including revenue planning, P&L management, and cost optimization.
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Expert in Agile & Waterfall delivery methodologies and associated governance models.
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Deep domain expertise in Banking, Lending, Insurance, or Digital Financial Services.
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Strong proficiency in MS Office tools including Excel, PowerPoint, Word, and MS Project.
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Hands-on experience managing Fixed-Price and T&M projects and client contracts.
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Excellent leadership, negotiation, and client relationship management skills.
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Candidates from the Infrastructure domain will not be considered.
Why Join Us?
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Operate in a startup culture backed by 22 years of industry stability.
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Opportunity to own delivery, client relationships, and P&L at a strategic level.
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Be part of India’s leading BFSI-focused IT and product development company.
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Collaborate with a visionary leadership team and a high-performing technical workforce.
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Drive digital transformation and real impact in the BFSI sector.
