West Bengal Customer care manager Jobs – 106 Open Jobs Today

Branch Manager - Direct Marketing
Aditya Birla Group —West Bengal
- Health insurance
Clinical Application Specialist, APT (Hyderabad Location)
Radiometer —Kolkata, West Bengal
- Full-time
- Remote
- Doctoral degree
- Sales
- Master's degree
- Paid time off
- Work from home
6d
Strategic Account Manager
Fresenius Medical Care —Kolkata, West Bengal
- Full-time
- Sales
- English
- Master's degree
Assistant Manager Restaurant
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- 12th Pass
- Bachelor's degree
8d
Guest Service Associate - Front Office
AccorHotel —Kolkata, West Bengal
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Flexible schedule
Quick apply
Sales Girl
Beyond Desire —Barasat, West Bengal
- ₹12,000 - ₹14,000 a month
- Urgently hiring
- Sales
- Customer service
- 12th Pass
Quick apply
Field Operations Executive - Durgapur
Rentokil Initial —Durgapur, West Bengal
- Full-time
- Microsoft Powerpoint
- B.Sc
- Bachelor's degree
- Health insurance
Quick apply
Manager, Data Analytics
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- SQL
- Analysis skills
10h
Front Line Manager - F&A - AP 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- Management
- English
Quick apply
14d
Manager – Company Secretary & Compliance – Kolkata
Fusion CX —Salt Lake, Kolkata, West Bengal
- Customer service
- Organisational skills
IN_Senior Associate_Appian Developer_OC Guidewire_Advisory_Kolkata
PwC —Kolkata, West Bengal
- Full-time
- Hybrid work
- Software troubleshooting
- Bachelor's degree
- Travel
13d
Manager - Data Analytics
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- SQL
- Analysis skills
10h
Associate Director of Sales
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Sales
- B.Sc
- Bachelor's degree
Territory Sales Manager - Ahmedabad
Videojet —Kolkata, West Bengal
- Full-time
- Sales
- Analysis skills
- Communication skills
Senior Manager - Sales
Tata Realty and Infrastructure —Kolkata, West Bengal
- Full-time
Sr. Customer Support Engineer, Raipur
Beckman Coulter Diagnostics —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
14d
Area Head - Gold Loan - Kolkata
Aditya Birla Group —West Bengal
Senior D365 F&O Developer
Phenomenex & Agela —Kolkata, West Bengal
- Full-time
- Remote
- Azure
- DevOps
- SQL
- Paid time off
- Work from home
Portfolio Consulting Professional – Digitalization & IoT applications - Kolkata
Siemens —Kolkata, West Bengal
- Full-time
- Master's degree
- Business development
- Project management
Sales Manager
Siemens —Kolkata, West Bengal
- Full-time

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Branch Manager - Direct Marketing

Aditya Birla Group -
West Bengal

Apply Now

Job details

Benefits

Health insurance

Full job description

Designation:

Location: India West Bengal ABHI Siliguri

Organization: Financial Services

Job Description:

About the Health Insurance Industry –

While the current market sees more than 15 non-life players in the private space and 5 exclusive private players in the health insurance space trying to capture a sizable market share, the nationalised service provider (6) remains a strong competitor. In addition to this the business dynamics are such that the overall market on an annual basis which is to the tune of roughly 10,000 Crs sees close to 85 % of the business renewing with the existing service provider itself. This narrows down the opportunity of the fresh business actually being seriously fought in the market to approximately 1500 odd Crs. With the SME and the start-ups being the driving force of Indian economy, the opportunity to cater to these segments is immense and is increasing manifold year on year. The challenge here therefore remains as to how we capture a larger share of the opportunity by developing specific solutions to cater each segment of the business. Also by creating an inexpensive and standardized solution to increase the reach into the pockets of channel partners across the country to harness on their captive business and explore new opportunities with them.

Market Opportunities – With the advent of medical advancements, lifestyle changes, change in Indian socio-economic scenario and Indian healthcare space, and the insurers are facing challenges to cater to the needs of this diverse clientele. Increasingly Indian customers have started considering health insurance partners as ententions of health advisers. In this scenario it becomes extremely important to understand their psyche and then provide tailored solutions with wellness benefits which would help them meet their end objectives and bring in profitable revenue source for the company.

About the Aditya Birla Health Insurance –

Aditya Birla Health Insurance Co. Limited (ABHICL) was incorporated in 2015 as a 51:49 joint venture between Aditya Birla Capital Limited (ABCL) and MMI Strategic Investments (Pty) Ltd. ABHICL commenced its operations in October 2016.

ABHICL has entered the competitive health insurance market with an aim to expand the category to wider customer segments, beyond the ones that health insurance companies traditionally have marketed to. As the 6th entrant in a category with well-established players, ABHICL is creating differentiation and equity for itself though the unique business proposition of “Health Insurance for All”, a one of a kind proposition in India at the moment. This is a philosophy that is being built through every single consumer touch point and into every single backend process of the company to ensure a customer’s experience of our proposition is continuous and seamless.

ABHI’s unique offering to market includes proposition includes -

A Comprehensive Incentivized Wellness Program that will attract the young and health conscious and will motivate, guide and reward them to stay healthy
A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1
ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products.
ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees.

Key Challenges for the role –

With a new company – and lower product awareness – there is minimal base to receive references from and therefore number of in-house leads generated is much lesser.
Competition with 5 existing SAHI companies and also with all other 53 insurance players, because RFB is marketed by all insurance companies (including non SAHI)
Leads are expensive and therefore it is extremely important to maintain a high lead conversion ratio. It is also therefore also important to develop alternate sources of lead generation to optimize cost.
The natural market is limited and team-members tend to find it extremely difficult to generate sales after exhausting natural market – leading to high attrition
Manage attrition and ensure higher vintage via upskilling and proper career planning
Upskill the recruited workforce and enable them to do concept selling as against hitherto habit of price based selling.
Soft Insurance Market: Considering the soft insurance market in India, offering solutions to price sensitive clients may turn risky. Such clients may negotiate hard on the unique solution offered which eats away the cos profitability and may opt to place the business with other provider/s. It is extremely important to design and customize the right solution for the right set of clients catering to multiple income segments

Apply Now

Refine Your Search

customer care manager jobs in west bengal

Branch Manager - Direct Marketing

Clinical Application Specialist, APT (Hyderabad Location)

Strategic Account Manager

Assistant Manager Restaurant

Guest Service Associate - Front Office

Sales Girl

Field Operations Executive - Durgapur

Manager, Data Analytics

Front Line Manager - F&A - AP 4C

Manager – Company Secretary & Compliance – Kolkata

IN_Senior Associate_Appian Developer_OC Guidewire_Advisory_Kolkata

Manager - Data Analytics

Associate Director of Sales

Territory Sales Manager - Ahmedabad

Senior Manager - Sales

Sr. Customer Support Engineer, Raipur

Area Head - Gold Loan - Kolkata

Senior D365 F&O Developer

Portfolio Consulting Professional – Digitalization & IoT applications - Kolkata

Sales Manager

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