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Associate Manager GES DTS SIAM

dsm-firmenich -
Hyderabad, Telangana

Apply Now

Job details

Permanent

Qualifications

IT service management
English
Analysis skills
Release management
ServiceNow
Problem management
Communication skills

Full job description

Job Title: Associate Manager GES DTS SIAM ( Change & Release)

Location: Hyderabad, India

At dsm-firmenich we strive to achieve a world where you don’t have to choose between taste, texture, or health - and can enjoy it all. Our innovative ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.

The Change & Release Manager ensures that all technology and business changes are assessed, planned, authorized, and executed with minimal risk and maximum value. This role brings strong governance, cross‑team alignment, and structured methodologies to unify different change practices , freeze windows, CAB processes and drive enterprise‑level transformation and operational excellence.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Change Governance & Process management

Maintain and continuously improve the Change Management process, standards, and procedures.
Harmonize disparate change practices across platforms and business units, ensuring consistency in risk assessment, IQMD adherence, and pre‑CAB / CAB workflows.
Establish and manage Change Freeze windows, exceptions and communication plans.

Change Planning & Execution

Evaluate high‑risk and major changes for technical soundness, business justification, validation plans, and rollback strategies.
Ensure proper assignment of roles (Change Owner vs. Change Coordinator) and reduce duplication or misalignment of responsibilities.
Facilitate PreCAB, CAB and Emergency CAB, ensuring clarity of agendas, KPIs, and compliance checks.

Compliance, Quality & Risk Management

Monitor compliance for change KPIs (success rate, backout rate, aging etc).
Conduct periodic audits to ensure adherence to standards and documentation quality.
Identify systemic risks, recurring issues, or procedural gaps and drive root‑cause improvements.

Stakeholder Engagement & Communication

Act as the primary liaison between operations, project teams, problem management, and leadership.
Communicate change impacts, risks, and required actions across global teams.
Partner with Incident and Problem Management to ensure integrated E2E governance.

Tooling & Process Integration

Drive continuous improvement across tools such as ServiceNow.
Ensure workflows, templates, and training materials remain aligned with current process documentation.

Promote automation, reporting enhancements, and standardization across the enterprise.

We Bring

Work in very close proximity to our business in a global and intercultural environment.
Progress to life. By being in GES DTS department you will shape the future through digital and innovative solutions.
High challenger career and big opportunities to work with innovative technologies but more importantly to apply technologies to drive tangible business value
A flexible work environment that empowers people to take accountability for their work and own the outcome.
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
An eagerness to be one team and learn from each other to bring progress to life and create a better future.Competitive salary and benefits package.

You bring

8–12+ years in IT Service Management, including at least 5 years focused on Change Management.
Demonstrated experience driving change governance across global teams and multi‑vendor environments.
Experience harmonizing multiple change‑process frameworks as referenced in internal communication around change responsibilities and process challenges.
Deep understanding of ITIL4 practices (Change Enablement, Release Management, Problem Management).
Strong analytical skills for evaluating risk, impact, and technical documentation.
Excellent communication and stakeholder‑management capabilities. Ability to influence across non‑hierarchical environments. Familiarity with enterprise toolsets (ServiceNow).

About dsm-firmenich:

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together.

Our application process:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-firmenich.com/careers).For further information, please contact Kanika Maloo, Talent Acquisition Partner ([email protected]).

Inclusion, belonging and equal opportunity statement:

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role

Apply Now

Refine Your Search

customer support coordinator jobs in madhapur, hyderabad, telangana

Associate Manager GES DTS SIAM

Showroom Coordinator

Assistant Engineer / Engineer

Sr.Assistant / Assistant

AGM Designer

Teacher Trainer

Systems Engineer

Senior Service Engineer_DC

Strategic Sourcing Specialist

Facilities Coordinator

Lead Engineer

Site Coordinator

Full Lifecycle Recruiter , Stores TA

Sr. Engg - Drives HT Startes Electronics

Creative Strategist / Content Marketing Lead

Resource Coordinator Senior Associate

AV Production Technician

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