Bengaluru Karnataka Developer escalation engineer Jobs – 147 Open Jobs Today

Senior Conversational AI Engineer (Speech & NLU)
Capgemini —Bengaluru, Karnataka
- Hybrid work
- Financial services
- AI
- Paid time off
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Senior Principal Engineer
TechGrove by Banyan Software —Bengaluru, Karnataka
- Email
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- Master's degree
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eBay Inc. —Bengaluru, Karnataka
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Altisource —Bengaluru, Karnataka
- Full-time
- Java
- Master's degree
- Databases
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Technical Support Engineer, Sec-AI
Veeam Software —Bengaluru, Karnataka
- SQL
- Bachelor's degree
- Linux
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Director of Engineering (Data Infrastructure)
Databricks —Bengaluru, Karnataka
- Doctoral degree
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Director, Engineering - Forward Deployed Engineering
DigitalOcean —Bengaluru, Karnataka
- Master's degree
- Travel
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Sr. Cloud Engineer
NTT Ltd —Bengaluru, Karnataka
- Azure
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1d
Senior Cloud Engineer - Multi-Cloud (GCP. AWS, and Azure)
NTT Ltd —Bengaluru, Karnataka
- Azure
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Cognizant —Bengaluru, Karnataka
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- Azure
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Head of IT – India (Oracle)
SolarEdge —Bengaluru, Karnataka
- Full-time
- Oracle
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- PMP
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Senior QA Engineer (Banking and Financial Applications)3 + YEARS
IMPACTO DIGIFIN TECHNOLOGIES PVT LTD —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- DevOps
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Azure Automation & Integration Engineer
Version 1 —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- Computer Science
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Airbus India Private Limited —Bengaluru, Karnataka
- Email
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- Master's degree
Pre – Sales & Technical Support Engineer
DoveRunner —Bengaluru, Karnataka
- Full-time
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Ecolab Inc. —Bengaluru, Karnataka
- Full-time
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Zycus —Bengaluru, Karnataka
- Full-time
- Hybrid work
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Technical Project Lead
Quest Global —Bengaluru, Karnataka
- Azure
- Management
- Computer Science
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9d
Asset & Wealth Management Operations - WM Ops Transformation - Vice President - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- System design
- Master's degree
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Network Developer
Oracle —Bengaluru, Karnataka
- Full-time
- Oracle
- Scripting
- Computer networking
6d

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Senior Conversational AI Engineer (Speech & NLU)

Capgemini -
Bengaluru, Karnataka

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Job details

Benefits

Paid time off

Qualifications

Avaya
Arabic
IVR
Natural language processing
Financial services
AI

Full job description

Capgemini is seeking a highly skilled Senior Conversational AI Engineer to design, build, and optimize next-generation speech recognition, natural language understanding (NLU), and conversational AI systems. The role focuses on transforming traditional DTMF-based IVR systems into an intelligent, multilingual conversational platform handling over 10 million annual interactions across multiple languages with high accuracy and natural user experience.

Key Responsibilities

1. Speech Recognition & Grammar Engineering

Design and develop speech grammars (GRXML, ABNF) for 80+ customer intents across 5 languages

Optimize speech recognition for telephony environments (8kHz audio, noisy conditions)
Achieve and maintain 95%+ transcription accuracy
Handle dialects, code-switching, and informal speech (e.g., Singlish, Arabic variants)
Implement language detection and intelligent routing
Develop DTMF fallback mechanisms for failure scenarios
Tune acoustic models for enhanced performance

2. Natural Language Understanding (NLU) Development

Build and train intent classification models (50+ intents) across multiple languages
Develop entity extraction models (accounts, amounts, dates, names, transactions)
Optimize models for regional and dialect-specific language nuances
Design disambiguation logic for unclear user inputs
Implement context handling for multi-turn conversations
Achieve 90%+ intent classification accuracy
Build continuous learning pipelines from production data

3. Conversational Design & Dialogue Optimization

Design natural and intuitive conversational flows

Collaborate with VUI designers for enhanced user experience
Implement real-time sentiment and urgency detection
Enable emotion-aware adaptive responses
Design intelligent escalation and IVR-to-agent handoff flows
Continuously optimize journeys using analytics and feedback

4. Performance Monitoring & Analytics

Monitor call quality, latency, and failure scenarios
Conduct QA reviews for complex interactions
Identify and fix misrouting and recognition errors
Generate training datasets from failed interactions
Execute A/B testing for flow and model improvements
Analyze call data, recognition accuracy, and NLU performance metrics

5. Documentation & Collaboration

Collaborate with AI engineers, contact center teams, backend developers, and product stakeholders
Evaluate and recommend speech AI platforms and tools
Maintain comprehensive documentation for grammars, models, and flows

Requirements

Experience

5+ years in speech recognition, conversational AI, or NLU and Avaya

3+ years working with IVR / voice assistant platforms
2+ years experience with LLMs / Generative AI
Exposure to contact center platforms (Genesys, Avaya, Dialogflow)
Domain experience in financial services (preferred)

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

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Refine Your Search

developer escalation engineer jobs in bengaluru karnataka

Senior Conversational AI Engineer (Speech & NLU)

Senior Principal Engineer

Lead Developer – SONiC NOS

Senior Software Engineer (Java FullStack + Agentic Ai)

Technical Support Engineer, Sec-AI

Director of Engineering (Data Infrastructure)

Director, Engineering - Forward Deployed Engineering

Sr. Cloud Engineer

Senior Cloud Engineer - Multi-Cloud (GCP. AWS, and Azure)

Sr. Infra Developer

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Senior QA Engineer (Banking and Financial Applications)3 + YEARS

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Pre – Sales & Technical Support Engineer

Test Automation QA Lead – AI-Driven Quality Engineering

Senior Executive â€“ IT Operations (MAC OS)

Technical Project Lead

Asset & Wealth Management Operations - WM Ops Transformation - Vice President - Bengaluru

Network Developer

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