Kochi, Kerala It support engineer Jobs – 79 Open Jobs Today

WordPress Technical Support Agent
VIPoint Solutions —Ernakulam District, Kerala
- Monday to Friday
- Customer service
- English
- JavaScript
Data Centre Support Engineer
Emsyne —Kochi, Kerala
- Windows
- Linux
Product Manager
SOTI Inc. —Kochi, Kerala
- Online application
- Analysis skills
- Agile
Senior Software Engineer (.Net Core, Angular)
Cyncly —Kochi, Kerala
- Full-time
- Azure
- DevOps
- English
Senior Software Engineer
Gallagher —Kochi, Kerala
- Oracle
- Computer Science
- Software troubleshooting
- Health insurance
- Life insurance
Sr. DevSecOps Engineer
2Base Technologies —Kochi, Kerala
- Full-time
- Azure
- DevOps
- Master's degree
Sr. Software Engineer – Web
2Base Technologies —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- DevOps
Sr. Software Engineer (.net core) - (5 - 8 yrs.)
Iware Solutions —Kochi, Kerala
- Email
- English
- SQL
- APIs
Junior Test Engineer
Club Travalet —Aluva, Kerala
- From ₹15,000 a month
- Full-time
- Computer Science
- Master's degree
- Analysis skills
- Paid time off
- Flexible schedule
Quick apply
3d
Autodesk Vault Administrator
NOV Inc. —Kochi, Kerala
- Full-time
- AutoCAD
- Computer Science
- Software troubleshooting
SB-1457-AI engineer (MCP integration)
Softobiz Technologies —Kochi, Kerala
- Full-time
- Azure
- Computer Science
- Master's degree
Sr. Software Engineer (.net core, full stack) - (4 - 7 yrs.)
Iware Solutions —Kochi, Kerala
- Email
- Computer Science
- English
- Master's degree
1535 - Senior Software Engineer
NeST Digital —Kochi, Kerala
- Full-time
- Oracle
- Research
- Java
AI Lead - Gen AI Solution
Cyncly —Kochi, Kerala
- Full-time
- Databases
- APIs
- AI
Senior Flutter Developer(Android & iOS)
Eltro Cyberchrome Private Limited —Kochi, Kerala
- ₹20,000 a month
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Bachelor's degree
- Work from home
Quick apply
2d
Senior Software Engineer, Core Experiences - Kochi, India
Speechify —Kochi, Kerala
- Remote
- Java
- APIs
Business Analyst
Emsyne —Kochi, Kerala
- Analysis skills
Service Engineer
DBiz AI Solutions —Kochi, Kerala
- Azure
- SharePoint
Enterprise Architect
Milestone Technologies, Inc. —Kochi, Kerala
- Master's degree
- SQL
- APIs
Laptop Service Technician
Norona tech LLP —Kochi, Kerala
- ₹14,000 - ₹16,000 a month
- Full-time
- Schematics
- Software troubleshooting
- English
- Flexible schedule
Quick apply

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WordPress Technical Support Agent

VIPoint Solutions -
Ernakulam District, Kerala

Apply Now

Job details

Qualifications

CSS
WordPress
Customer service
English
Technical support
PHP
JavaScript
APIs
HTTPS
Communication skills
HTML

Full job description

We are seeking a WordPress Technical Support Agent to join our team. The ideal candidate will:

Respond to support requests via email, chat, and WordPress.org forums to solve technical issues and guide users through setting up and using plugins to accomplish their goals. Meet team standards related to work volume, SLAs, and quality. Take ownership of work, work independently, and use available resources to get through roadblocks to complete assignments.

Report feedback received during support interactions, including feature requests, bugs, and user pain points, following the appropriate processes. Contribute to the growth of the support team by assisting teammates and creating internal documentation. Contribute regularly to improving public documentation by identifying, logging, and completing needed updates to the knowledgebase. Strive for continuous improvement in both technical and customer service skills.

Technical Competencies

A deep technical understanding of WordPress architecture. Basic familiarity with PHP, JS, HTML, and CSS (intermediate level preferred). Understanding of general web concepts and best practices (SEO, security, caching, HTTPS, APIs, etc.). Using browser console and other debugging tools to troubleshoot issues. Setting up local staging sites.

Qualifications

Excellent communication skills in English. Ability to efficiently solve problems that don't have pre-documented answers. Clear communication of technical concepts to non-technical users. Ability to communicate information from non-technical users to engineers, with the technical detail they need to understand the issue.

Outstanding customer service skills. Strong attention to detail and ability to address specifics of work thoroughly and completely. Self-motivated with the ability to take a goal and run with it with minimal supervision. Creative in solving complex problems.

Bonus Points For

Experience using hooks to customize themes and plugins. Supporting and troubleshooting API integrations. Writing technical documentation. Using and troubleshooting WooCommerce. Experience with popular WordPress brands such as Elementor, Divi, and Yoast. Troubleshooting theme and plugin conflicts. WP-CLI experience.

Schedule

At least 4 hours overlap with US regular working hours (9 AM - 6 PM ET), Monday to Friday (weekends optional).

Regular US hours will be required during the first few weeks of onboarding.

Apply Now

Refine Your Search

it support engineer jobs in kochi, kerala

WordPress Technical Support Agent

Data Centre Support Engineer

Product Manager

Senior Software Engineer (.Net Core, Angular)

Senior Software Engineer

Sr. DevSecOps Engineer

Sr. Software Engineer – Web

Sr. Software Engineer (.net core) - (5 - 8 yrs.)

Junior Test Engineer

Autodesk Vault Administrator

SB-1457-AI engineer (MCP integration)

Sr. Software Engineer (.net core, full stack) - (4 - 7 yrs.)

1535 - Senior Software Engineer

AI Lead - Gen AI Solution

Senior Flutter Developer(Android & iOS)

Senior Software Engineer, Core Experiences - Kochi, India

Business Analyst

Service Engineer

Enterprise Architect

Laptop Service Technician

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