Delhi Customer service analyst Jobs – 126 Open Jobs Today

Quality Analyst
Cyvatora Media —Rohini, Delhi, Delhi
- ₹35,000 - ₹42,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
- Life insurance
Quick apply
16h
Consultant | APM: BFSI BA | Delhi | Finance Transformation | Finance Strategy
Deloitte —Delhi
- Finance
- SQL
- AWS
16h
Manager Accounting & Controlling
Rockwell Automation —Delhi, Delhi
- Full-time
- Hybrid work
- GAAP
- Accounting
- Agile
- Paid time off
SEO Senior Manager
Techmagnate —Delhi, Delhi
- Project management
- Presentation skills
- JavaScript
Associate – Data Engineer (Data Business CoE)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Master's degree
- SQL
- Bachelor's degree
Travel Specialist
Ibn Batuttah Travel Info Private Limited —Delhi, Delhi
- ₹30,000 - ₹33,000 a month
- Full-time
- Customer service
- Research
- Travel
Quick apply
12d
Salesforce Developer
Educational Testing Service (ETS) —Delhi
- Full-time
- Software troubleshooting
- Salesforce
- SQL
- Paid time off
Quick apply
17h
Analyst, Customer & Product Support
AlphaSense —Delhi, Delhi
- Analysis skills
- AI
- Communication skills
Legal Analyst
Crypto Mize —Delhi
- Full-time
- Microsoft Powerpoint
- Customer service
- Bachelor's degree
Business Analyst [Oracle E-Business Suite]
SGS —Delhi, Delhi
- Full-time
- Remote
- Oracle
- English
- Analysis skills
Quick apply
MIS coordinator – - Wealth - Delhi - Videocon Towers (9th Floor) - JM
TATA Capital —Delhi
- Full-time
- Master's degree
- MBA
Partner Data Manager
Rockwell Automation —Delhi, Delhi
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
- Paid time off
Data and Automation Analyst - Associate
Darkroom —Delhi, Delhi
- Full-time
- Remote
- Microsoft Excel
- English
- SQL
- Paid time off
Business Analyst Wealth Management
Tata Consultancy Services —Delhi
- Product management
- Communication skills
- Banking
Business Analyst - I
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Windows
- Master's degree
- SQL
18h
AMI System & Business Analyst – AMI Solutions
Networked Energy Services —Delhi, Delhi
- English
- Master's degree
- Programmable logic controllers
Business Intelligence Manager
Crypto Mize —Delhi
- Full-time
- English
- Diploma
- Communication skills
Customer Success Manager
YuCollect —Delhi
- Full-time
- Travel
- Financial services
Quality Analyst – Flight & Hotel Bookings
Aertrip —Ghitorni, Delhi, Delhi
- Customer service
- Analysis skills
- Communication skills
Reverse Engineer
Crypto Mize —Delhi
- Full-time
- Computer Science
- Windows
- Java

I want to receive the latest job alerts for customer service analyst in delhi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service analyst jobs near delhi

Customer Success Manager jobs in Delhi

Accounting Manager jobs in Delhi, Delhi

Partnership Manager jobs in Delhi, Delhi

Travel Consultant jobs in Delhi, Delhi

Product Support jobs in Delhi, Delhi

Financial Consultant jobs in Delhi

Business Analyst jobs in Delhi, Delhi

SEO Manager jobs in Delhi, Delhi

Salesforce Developer jobs in Delhi

Business Analyst jobs in Delhi

Accounts Manager jobs in Tamil Nadu

Customer Success Manager jobs in Pimpri, Pune, Maharashtra

Customer Success Manager jobs in Chandigarh, Chandigarh

It Project Manager jobs in Ahmedabad, Gujarat

Customer Success Manager jobs in Remote India

Salon Manager jobs in Chennai, Tamil Nadu

Customer Success Manager jobs in Delhi, Delhi

Accounting Manager jobs in Jaipur, Rajasthan

Accounting Manager jobs in Andhra Pradesh

Accounting jobs in Hyderabad, Telangana

Quality Analyst

Cyvatora Media
Rohini, Delhi, Delhi

Quick apply

Job details

Full-time
₹35,000 - ₹42,000 a month
16 hours ago

Benefits

Provident Fund
Health insurance
Life insurance
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Power BI
Microsoft Excel
Customer service
ERP systems
Process improvement
Quality management
ISO 9001
Tableau
SQL
Analysis skills
Quality assurance
Bachelor's degree
Quality control
QA/QC
Business Administration
Manufacturing
Communication skills
Information Technology

Full job description

We are seeking a Quality Analyst to join our growing team. This is an exciting opportunity to ensure the highest standards of quality across business processes, products, and services while driving continuous improvement initiatives that enhance customer satisfaction and operational excellence.

As a Quality Analyst, you will collaborate with cross-functional teams to evaluate processes, conduct quality audits, analyze performance metrics, and implement quality improvement strategies. If you are passionate about quality assurance, compliance, and process optimization, this role offers excellent opportunities for professional growth and career advancement.

Key Responsibilities

Monitor and evaluate business processes, products, or services to ensure compliance with quality standards and organizational policies.
Conduct quality audits, inspections, and process reviews to identify areas for improvement.
Analyze quality metrics, customer feedback, and operational data to identify trends and recommend corrective actions.
Develop and maintain quality assurance procedures, checklists, and Standard Operating Procedures (SOPs).
Perform root cause analysis and support Corrective and Preventive Actions (CAPA) to resolve quality issues.
Collaborate with operations, customer support, product, and management teams to improve service quality and efficiency.
Prepare quality reports, dashboards, and performance scorecards for management review.
Ensure compliance with regulatory requirements, internal policies, and quality management systems.
Participate in internal audits, process improvement initiatives, and quality assurance projects.
Conduct calibration sessions, quality reviews, and coaching sessions to improve team performance.
Support employee training on quality standards, compliance requirements, and best practices.
Recommend process enhancements to improve productivity, customer satisfaction, and operational performance.

Essential Qualifications & Experience

Bachelor's degree in Business Administration, Commerce, Engineering, Information Technology, Operations Management, or a related field.
2+ years of experience in Quality Assurance, Quality Analysis, Process Improvement, Quality Control, or a similar role.
Strong understanding of quality assurance methodologies, quality management systems, and process improvement techniques.
Experience conducting quality audits, process evaluations, and performance assessments.
Proficiency in Microsoft Excel, Word, PowerPoint, and reporting tools.
Experience using quality monitoring tools, CRM systems, or ERP platforms is preferred.
Strong analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills.
Ability to work independently while managing multiple priorities in a fast-paced environment.

Preferred Qualifications

Lean Six Sigma Green Belt, Six Sigma Yellow Belt, ISO 9001 Internal Auditor, or equivalent quality certification.
Experience with quality frameworks such as ISO 9001, COPC, ITIL, or other industry standards.
Familiarity with Power BI, Tableau, or SQL for reporting and data analysis.
Experience in BPO, IT, customer service, manufacturing, healthcare, financial services, or shared services environments.

Benefits & Perks

Competitive salary with performance-based incentives.
Health insurance and comprehensive medical coverage.
Provident Fund (PF), Gratuity, and statutory benefits.
Paid annual leave, sick leave, and public holidays.
Flexible work arrangements and hybrid work options where applicable.
Professional development programs and certification reimbursement.
Career progression opportunities into Senior Quality Analyst, Quality Lead, Quality Assurance Manager, Process Excellence Manager, Operations Manager, or Continuous Improvement Manager.
Employee wellness initiatives, recognition programs, and team engagement activities.
Opportunity to work on business transformation and quality improvement projects.
Collaborative, inclusive, and growth-focused work environment.

Apply Today

If you are an experienced Quality Analyst committed to delivering excellence and driving continuous improvement, we encourage you to apply. Join our team and help build a culture of quality, innovation, and operational success.

Pay: ₹35,000.00 - ₹42,000.00 per month

Benefits:

Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer service analyst jobs in delhi

Quality Analyst

Consultant | APM: BFSI BA | Delhi | Finance Transformation | Finance Strategy

Manager Accounting & Controlling

SEO Senior Manager

Associate – Data Engineer (Data Business CoE)

Travel Specialist

Salesforce Developer

Analyst, Customer & Product Support

Legal Analyst

Business Analyst [Oracle E-Business Suite]

MIS coordinator – - Wealth - Delhi - Videocon Towers (9th Floor) - JM

Partner Data Manager

Data and Automation Analyst - Associate

Business Analyst Wealth Management

Business Analyst - I

AMI System & Business Analyst – AMI Solutions

Business Intelligence Manager

Customer Success Manager

Quality Analyst – Flight & Hotel Bookings

Reverse Engineer

I want to receive the latest job alerts for customer service analyst in delhi

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected