Malad, Mumbai, Maharashtra Java remote Jobs – 88 Open Jobs Today

Application Support Engineer
DEPT® —Mumbai, Maharashtra
- ₹1,80,000 - ₹2,15,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Java
- Paid time off
Quick apply
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- Hybrid work
- Computer Science
- Salesforce
- Java
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- Full-time
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- English
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- Java
- Master's degree
- Analysis skills
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Application Support Engineer

DEPT®
Mumbai, Maharashtra

Quick apply

Job details

Permanent | Fresher | Full-time
₹1,80,000 - ₹2,15,000 a year
11 days ago

Benefits

Provident Fund
Paid time off

Qualifications

ITIL Certification
Computer Science
CSS
Incident management
Software troubleshooting
Software deployment
Enterprise Software
UNIX
Java
Master's degree
MCA
Analysis skills
Bachelor's degree
Continuous improvement
Release management
Computer networking
Software development
Linux
Log analysis
Communication skills
HTML
SDLC
Information Technology

Full job description

THE ROLE

As an Application Support Engineer, you will play a critical role in ensuring the reliability, performance, and availability of business-critical web applications across global environments.

This is a customer-facing support role that combines technical troubleshooting, application monitoring, and operational support. You will work closely with customers, development teams, and internal stakeholders to diagnose issues, resolve incidents, and maintain seamless application performance.

You will be part of a dynamic support team operating across rotational shifts, ensuring customers receive timely and effective support while contributing to continuous service improvement and operational excellence.

WHAT YOU’LL DO

Monitor application health and system performance to ensure a seamless user experience.

Respond to user tickets and support requests related to application issues, incidents, and service requests.

Investigate application logs, identify root causes, and troubleshoot technical issues across environments.

Provide technical and operational support to customers through written and verbal communication channels.

Diagnose issues by gathering relevant information and asking targeted questions to understand customer challenges.

Guide users through troubleshooting steps and provide clear, easy-to-follow resolutions.

Perform remote troubleshooting and support activities across applications and infrastructure.

Leverage knowledge base articles and documented solutions to resolve customer issues efficiently.

Escalate unresolved issues to higher support levels while ensuring proper documentation and handover.

Follow up with customers to ensure issues are fully resolved and services are functioning as expected.

Support application deployments, hosting activities, and system integrations.

Apply ITIL-based support processes and best practices while managing incidents and service requests.

Document troubleshooting steps, resolutions, operational procedures, and knowledge articles.

Contribute to team training, knowledge sharing, and continuous improvement initiatives.

Provide feedback on recurring issues, customer concerns, and potential product enhancements.

WHAT YOU BRING

Bachelor’s degree in Information Technology, Computer Science, Engineering, MCA, or a related field.

Strong understanding of Linux/Unix operating systems and basic command-line administration.

Experience troubleshooting web applications, enterprise applications, or production environments.

Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions.

Understanding of application monitoring, incident management, and operational support processes.

Knowledge of networking fundamentals and system connectivity concepts.

Understanding of software development lifecycle (SDLC) and version control concepts.

Strong verbal and written communication skills with the ability to support customers effectively.

Ability to create clear technical documentation and knowledge base content.

Strong organizational and multitasking skills with the ability to manage multiple incidents and priorities.

Customer-focused mindset with a commitment to service excellence and issue resolution.

Ability to work effectively in rotational shifts and collaborate across cross-functional teams.

GOOD TO HAVE

Knowledge of HTML and CSS.

ITIL Foundation certification or exposure to ITIL-based service management practices.

Exposure to Java-based applications or application server environments.

Experience with deployment, release management, or application hosting activities.

Understanding of monitoring tools, log analysis platforms, and enterprise support environments.

Experience supporting customer-facing web applications in a production environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹180,000.00 - ₹215,000.00 per year

Benefits:

Paid time off
Provident Fund

Shift:

Rotational shift

Work Days:

Monday to Friday

Application Question(s):

Are you fine with Borivali location?
Are you okay with Rotational shifts?

Location:

Mumbai, Maharashtra (Required)

Work Location: In person

Quick apply

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java remote jobs in malad, mumbai, maharashtra

Application Support Engineer

D&T Machine Learning Engineer II

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