Front desk agent Jobs

Assistant Manager Font Desk
Hilton —Goa
- Weekend availability
- English
- Team management
- Guest services
- Flexible schedule
1d
Front Office - Team Leader
Hilton —Jabalpur, Madhya Pradesh
- Weekend availability
- English
- Team management
- Guest services
- Flexible schedule
Front Office Executive
Sanskriti Vedic Retreat —Rishikesh, Uttarakhand
- ₹16,500 - ₹18,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Food provided
Quick apply
8h
Analyst - English, Latin, Windows
HCLTech —Lucknow, Uttar Pradesh
- Spanish
- Software troubleshooting
- Customer service
2d
Customer Support Executive (CSE)
Analogics Tech India Ltd —Hyderabad, Telangana
- ₹15,000 - ₹19,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Food provided
Quick apply
7h
Guest Relations Manager
Hilton —Tamil Nadu
- Weekend availability
- English
- Team management
- Guest services
- Flexible schedule
3d
Front Desk Receptionist
Ratna Group —Ambli, Ahmedabad, Gujarat
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
2d
Assitant vice President - Primary and Secondary Loan Closer
HSBC Global Services Limited —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Communication skills
16h
Senior Vice President, Data Science Manager
The Bank of New York Mellon Corporation —Maharashtra
- Full-time
- Computer Science
- SQL
- Analysis skills
6d
Transaction Management Analyst
National Westminster Bank PLC —Bengaluru, Karnataka
- ₹73,800 - ₹1,10,700 a year
- Full-time
- Communication skills
9h

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Assistant Manager Font Desk

Hilton -
Goa

Apply Now

Job details

Full-time
1 day ago

Benefits

Flexible schedule

Qualifications

Upselling
English
Team management
Guest services
Communication skills

Full job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As Assistant Manager Font Desk , you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Proven experience in a front office or guest service management role within the hospitality industry.
Strong leadership and team management skills, with the ability to inspire and motivate staff.
Excellent communication and interpersonal skills, with a guest-centric approach.
Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
Proficiency in hotel property management systems (PMS) and front office operations.
Proficiency in English; additional languages are a plus.
Ability to work flexible hours, including nights, weekends, and holidays.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

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