The AI Adoption Hub is Infor's tool for sales teams to co-create industry AI adoption plans with customers, live in the meeting. You'll own the production posture of this live AWS serverless product end to end — infrastructure as code, monitoring, on-call, security, and cost — keeping it healthy and reliable as it grows. This is a run-and-operate role on a small, AI-first team, not a deploy-only one.
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Own the environment as infrastructure as code: provision and manage all environments repeatably under version control and peer review — networking, serverless compute, managed databases, object storage, and least-privilege IAM.
- Keep production healthy as the day-2 operator: own monitoring and alerting, define the alarms and dashboards worth paging on (and which to suppress as noise), and run the telemetry pipeline that feeds analytics and observability.
- Own and harden the security boundary, including edge and single-sign-on authentication against a major identity provider, and keep IAM and network access scoped to least privilege.
- Own and evolve the CI/CD pipeline — environment promotion, manual production gates, and safe rollback — so changes ship to production reliably and can be backed out cleanly.
- Lead production incident response end-to-end: drive incidents, maintain runbooks and the on-call rotation, run blameless post-mortems, and stay on top of patching, dependency upkeep, and security maintenance.
- Own cost, capacity, and performance: track spend and headroom, partner with product engineers on reliability and security reviews, and explain reliability, cost, and security tradeoffs in plain language to non-engineers across product and the field.
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4+ years RUNNING production cloud systems day-to-day on AWS — owning live services in operation, not just provisioning them or doing one-time deploys. This is the primary bar: you operate, maintain, and observe systems in production, not just get them working on a laptop.
- Infrastructure as Code as your primary tool — Terraform leading; CloudFormation, SAM, or similar equally fine — to provision and manage environments repeatably, under version control and peer review.
- Hands-on day-2 operations: monitoring and alerting, on-call / incident response, runbooks and post-mortems, patching and dependency / security upkeep, plus ongoing cost and capacity management. You've owned the health of a production system, not just its rollout.
- Solid AWS breadth across the common building blocks — serverless compute, API / gateway, managed databases, object storage and CDN, IAM and VPC networking — with least-privilege security as a default habit. (We don't gate on our exact services; transferable AWS depth is what we screen for.)
- CI/CD ownership: pipelines with environment promotion, manual production gates, and safe rollback, on any major tool (GitLab CI, GitHub Actions, or similar). No specific scripting language required — comfort automating in whatever language fits the job is expected.
- Has built and launched real products from start to finish. They can clearly describe what they built, who used it, and what they personally did.
- Uses AI coding tools every day to work faster, and can explain how they use them.
- Learns new things quickly. They can give an example of a tool or skill they picked up recently and used well.
- Works well on their own. They can take an unclear problem and move it forward without waiting for detailed instructions.
- Explains technical things clearly to non-technical people — here, engineers work directly with the product team and the sales field.
- Is reliable: follows through without being reminded, raises problems early, and takes responsibility for the result, not just the task.
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SRE / reliability practice: defining and tracking SLOs / SLIs and error budgets.
- Edge / SSO authentication operations with a major identity provider — SAML / OIDC (e.g. Okta, Azure AD / Entra, Cloudflare Access, or similar).
- Streaming / telemetry data pipelines (managed cloud streaming services or Kafka) feeding analytics or observability.
- Third-party observability tooling (Datadog, New Relic, Honeycomb, or similar) alongside cloud-native monitoring.
- Security and compliance experience: SOC 2 / security reviews, threat modeling, IAM audits.
- Container / orchestration experience (ECS, EKS, or Kubernetes) for workloads that aren't fully serverless.
- Experience operating LLM-backed / AI features in production (their cost, latency, and reliability characteristics) — a genuine plus, but not expected; we'll bring you up to speed on the AI side.
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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