Bengaluru Karnataka Developer escalation engineer Jobs – 147 Open Jobs Today

Senior Conversational AI Engineer (Speech & NLU)
Capgemini —Bengaluru, Karnataka
- Hybrid work
- Financial services
- AI
- Paid time off
Quick apply
Lead Developer – SONiC NOS
eBay Inc. —Bengaluru, Karnataka
- Full-time
- Management
- Administrative experience
- C++
Azure Automation & Integration Engineer
Version 1 —Bengaluru, Karnataka
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Sr. Software Engineer - Salesforce
Rootstock Software —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Salesforce
- ERP systems
- System design
- Paid time off
- Flexible schedule
Quick apply
Head of IT – India (Oracle)
SolarEdge —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- PMP
Quick apply
Sr. Infra Developer
Cognizant —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring
4d
Technical Support Engineer, Sec-AI
Veeam Software —Bengaluru, Karnataka
- SQL
- Bachelor's degree
- Linux
- Commuter assistance
Pre – Sales & Technical Support Engineer
DoveRunner —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- English
3d
Senior QA Engineer (Banking and Financial Applications)3 + YEARS
IMPACTO DIGIFIN TECHNOLOGIES PVT LTD —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- DevOps
Quick apply
Linux Kernel Developer
Nutanix —Bengaluru, Karnataka
- Computer Science
- Master's degree
- Bachelor's degree
Technical Operations Center Engineer
2K —Bengaluru, Karnataka
- Azure
- English
- Windows
- Health insurance
Quick apply
Network Developer
Oracle —Bengaluru, Karnataka
- Full-time
- Oracle
- Scripting
- Computer networking
Director of Engineering (Data Infrastructure)
Databricks —Bengaluru, Karnataka
- Doctoral degree
- Computer Science
- B.Sc
ServiceNow SecOps VR - Senior Consultant
Deloitte —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- JavaScript
Senior Technical Lead - Cable Harness, Electrical Schematics
HCLTech —Bengaluru, Karnataka
- Schematics
- PMP
- Project management
Technical Lead - UX Designer
Dover India Innovation Center —Bengaluru, Karnataka
- System design
- Master's degree
- Bachelor's degree
4d
Technical Project Lead
Quest Global —Bengaluru, Karnataka
- Azure
- Management
- Computer Science
Quick apply
10d
Senior Software Developer
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- DevOps
- Java
- Master's degree
Senior Executive â€“ IT Operations (MAC OS)
Zycus —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Java
Senior Software Engineer (Java FullStack + Agentic Ai)
Altisource —Bengaluru, Karnataka
- Full-time
- Java
- Master's degree
- Databases
Quick apply

I want to receive the latest job alerts for developer escalation engineer in bengaluru karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

developer escalation engineer jobs near bengaluru karnataka

Developer jobs in Bengaluru, Karnataka

Technical Support Engineer jobs in Bengaluru, Karnataka

Technical Engineer jobs in Bengaluru, Karnataka

Senior Technical Lead jobs in Bengaluru, Karnataka

Ai Developer jobs in Bengaluru, Karnataka

Director Of Engineering jobs in Bengaluru, Karnataka

Technical Lead jobs in Bengaluru, Karnataka

Simulation Engineer jobs in Bengaluru, Karnataka

Senior Software Engineer jobs in Bengaluru, Karnataka

Senior Java Developer jobs in Bengaluru, Karnataka

Automation Engineer jobs in Bengaluru, Karnataka

IT Executive jobs in Mumbai, Maharashtra

Rpa Developer jobs in Bengaluru, Karnataka

Wordpress Developer jobs in Chennai, Tamil Nadu

C# Developer jobs in Coimbatore, Tamil Nadu

Servicenow Developer jobs in Hyderabad, Telangana

E Learning Developer jobs in Remote

Salesforce Developer jobs in Pune, Maharashtra

Remote Web Developer jobs in Bengaluru, Karnataka

Software Developer Fresher jobs in Greater Noida, Uttar Pradesh

Senior Conversational AI Engineer (Speech & NLU)

Capgemini -
Bengaluru, Karnataka

Quick apply

Job details

Benefits

Paid time off

Qualifications

Avaya
Arabic
IVR
Natural language processing
Financial services
AI

Full job description

Capgemini is seeking a highly skilled Senior Conversational AI Engineer to design, build, and optimize next-generation speech recognition, natural language understanding (NLU), and conversational AI systems. The role focuses on transforming traditional DTMF-based IVR systems into an intelligent, multilingual conversational platform handling over 10 million annual interactions across multiple languages with high accuracy and natural user experience.

Key Responsibilities

1. Speech Recognition & Grammar Engineering

Design and develop speech grammars (GRXML, ABNF) for 80+ customer intents across 5 languages

Optimize speech recognition for telephony environments (8kHz audio, noisy conditions)
Achieve and maintain 95%+ transcription accuracy
Handle dialects, code-switching, and informal speech (e.g., Singlish, Arabic variants)
Implement language detection and intelligent routing
Develop DTMF fallback mechanisms for failure scenarios
Tune acoustic models for enhanced performance

2. Natural Language Understanding (NLU) Development

Build and train intent classification models (50+ intents) across multiple languages
Develop entity extraction models (accounts, amounts, dates, names, transactions)
Optimize models for regional and dialect-specific language nuances
Design disambiguation logic for unclear user inputs
Implement context handling for multi-turn conversations
Achieve 90%+ intent classification accuracy
Build continuous learning pipelines from production data

3. Conversational Design & Dialogue Optimization

Design natural and intuitive conversational flows

Collaborate with VUI designers for enhanced user experience
Implement real-time sentiment and urgency detection
Enable emotion-aware adaptive responses
Design intelligent escalation and IVR-to-agent handoff flows
Continuously optimize journeys using analytics and feedback

4. Performance Monitoring & Analytics

Monitor call quality, latency, and failure scenarios
Conduct QA reviews for complex interactions
Identify and fix misrouting and recognition errors
Generate training datasets from failed interactions
Execute A/B testing for flow and model improvements
Analyze call data, recognition accuracy, and NLU performance metrics

5. Documentation & Collaboration

Collaborate with AI engineers, contact center teams, backend developers, and product stakeholders
Evaluate and recommend speech AI platforms and tools
Maintain comprehensive documentation for grammars, models, and flows

Requirements

Experience

5+ years in speech recognition, conversational AI, or NLU and Avaya

3+ years working with IVR / voice assistant platforms
2+ years experience with LLMs / Generative AI
Exposure to contact center platforms (Genesys, Avaya, Dialogflow)
Domain experience in financial services (preferred)

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/

Quick apply

Refine Your Search

developer escalation engineer jobs in bengaluru karnataka

Senior Conversational AI Engineer (Speech & NLU)

Lead Developer – SONiC NOS

Azure Automation & Integration Engineer

Sr. Software Engineer - Salesforce

Head of IT – India (Oracle)

Sr. Infra Developer

Technical Support Engineer, Sec-AI

Pre – Sales & Technical Support Engineer

Senior QA Engineer (Banking and Financial Applications)3 + YEARS

Linux Kernel Developer

Technical Operations Center Engineer

Network Developer

Director of Engineering (Data Infrastructure)

ServiceNow SecOps VR - Senior Consultant

Senior Technical Lead - Cable Harness, Electrical Schematics

Technical Lead - UX Designer

Technical Project Lead

Senior Software Developer

Senior Executive â€“ IT Operations (MAC OS)

Senior Software Engineer (Java FullStack + Agentic Ai)

I want to receive the latest job alerts for developer escalation engineer in bengaluru karnataka

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected