Mumbai Maharashtra Associate entry level Jobs – 85 Open Jobs Today

Cross Technology Service Delivery Field Support Engineer (L1)
NTT DATA —Mumbai, Maharashtra
- Full-time
- Oracle
- Bachelor's degree
Associate Engineer-Electrical (Water Projects)
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
- Full-time
- Engineering
- English
- Bachelor's degree
- Health insurance
- Paid time off
Manager
Bank of America —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Management
- Master's degree
Trainee Engineering Technician - I&C
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
- Full-time
- Diploma
- Health insurance
- Paid time off
Senior Accountant
Weekday —Mumbai, Maharashtra
- ₹5,00,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick apply
5h
Associate Professor - Information Technology
Narsee Monjee Institute of Management Studies (NMIMS) —Mumbai, Maharashtra
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
1d
Senior Information Manager
Buro Happold —Mumbai, Maharashtra
- Business development
- Project management
- Leadership
- Health insurance
Cross Technology Service Delivery Field Support Engineer (L1)
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Oracle
- Bachelor's degree
Associate Engineer - Mechanical Water Process
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
- Full-time
- Engineering
- English
- Bachelor's degree
- Health insurance
- Paid time off
Operations Manager
Fynd —Mumbai, Maharashtra
- Microsoft Excel
- Management
- SQL
Quick apply
7d
Associate Professor - Computer Science and Engineering
Narsee Monjee Institute of Management Studies (NMIMS) —Mumbai, Maharashtra
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
1d
Real Estate- Fund Accounting
Saaki Argus & Averil Consulting —Mumbai, Maharashtra
- Master's degree
- Accounting
- MBA
Quick apply
Senior Manager
Bank of America —Mumbai, Maharashtra
- Full-time
- Microsoft Excel
- Microsoft Access
- Oracle
2d
Professor/ Associate Professor/ Assistant Professor- SoBA - Branding & Advertising (Mumbai Campus)
Shri Vile Parle Kelavani Mandal —Mumbai, Maharashtra
- Full-time
- Doctoral degree
- Research
- Master's degree
Senior Manager - 2(Email Domain, Identity & Virtualization SME)
Sun Pharmaceutical Industries Ltd —Mumbai, Maharashtra
- Microsoft Access
- Azure
- Windows
Associate Engineer-Mechanical HVAC/CFD
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
- Full-time
- Engineering
- English
- Bachelor's degree
- Health insurance
- Paid time off
Senior Associate
PwC —Shivaji Park, Mumbai, Maharashtra
- Full-time
- Master's degree
- Business development
- Travel
Professor/ Associate Professor/ Assistant Professor- SoBA - Branding & Advertising (Mumbai Campus)
Narsee Monjee Institute of Management Studies (NMIMS) —Mumbai, Maharashtra
- Full-time
- Doctoral degree
- Research
- Master's degree
Junior Engineering Technician - Electrical
Black & Veatch Family of Companies —Vikhroli, Mumbai, Maharashtra
- Full-time
- Diploma
- Health insurance
- Paid time off
Customer Success Lead | Commerce India
Fynd —Mumbai, Maharashtra
Quick apply
3d

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Cross Technology Service Delivery Field Support Engineer (L1)

NTT DATA -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Oracle
Load balancing
CCNA
VoIP
Bachelor's degree
Research & development
Juniper
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

What you'll be doing

Key Responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provide sfirst line remote and onsite technical support to clients.
Provides first line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

Good communicate skills, both verbal and written
Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous.

Required Experience:

Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
Entry level experience in technical support to clients.
Entry level experience in diagnosis and troubleshooting.
Entry level experience providing remote support in Collaboration technologies.
Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
Entry level understanding of Network routing and switching.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Apply Now

Refine Your Search

associate entry level jobs in mumbai maharashtra

Cross Technology Service Delivery Field Support Engineer (L1)

Associate Engineer-Electrical (Water Projects)

Manager

Trainee Engineering Technician - I&C

Senior Accountant

Associate Professor - Information Technology

Senior Information Manager

Cross Technology Service Delivery Field Support Engineer (L1)

Associate Engineer - Mechanical Water Process

Operations Manager

Associate Professor - Computer Science and Engineering

Real Estate- Fund Accounting

Senior Manager

Professor/ Associate Professor/ Assistant Professor- SoBA - Branding & Advertising (Mumbai Campus)

Senior Manager - 2(Email Domain, Identity & Virtualization SME)

Associate Engineer-Mechanical HVAC/CFD

Senior Associate

Professor/ Associate Professor/ Assistant Professor- SoBA - Branding & Advertising (Mumbai Campus)

Junior Engineering Technician - Electrical

Customer Success Lead | Commerce India

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