Ghaziabad Uttar Pradesh Computer hardware networking Jobs – 67 Open Jobs Today

Customer Advocacy Engineer
GreenApples TechSystems Pvt. Ltd. —Noida, Uttar Pradesh
- Master's degree
- Presentation skills
- Bachelor's degree
Principal Firmware Engineer
Microsoft —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- B.Sc
14d

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jr. IT Support Engineer
D Succeed Learners —Vikaspuri, Delhi, Delhi
The ideal candidate should have hands-on experience in hardware and software troubleshooting, networking, desktop support, and basic information security…
₹12,345.52 - ₹40,791.37 a month
Quick apply
Desktop Support Engineer L1
Comnet Innovations Pvt Ltd —Gurugram, Haryana
Giving voice and chat support to various locations & Co-ordinate & call log with vendors for issues. Provide support on Local Area network as well as Wi-Fi…
₹15,000 - ₹30,000 a month
Quick apply
5d

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Customer Advocacy Engineer

GreenApples TechSystems Pvt. Ltd.
Noida, Uttar Pradesh

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Job details

Qualifications

Microsoft Windows Server
LAN
Technical support
Master's degree
MCA
Presentation skills
Bachelor's degree
B.E.
Diploma
Communication skills

Full job description

Job Description

As a resident customer advocacy engineer will act as a single point of contact for customer

Provide 1st level functional & technical support to onsite users for a web based application (our proprietary application)

Follow-up & maintain log and/or list of reported customer issues/tickets, update pending issues/tickets, identify & escalate issues requiring level 2 escalation

Follow-up with onsite users for missing information/ approvals for processing of requests for closure of pending issues

Create and Upload KB Articles in the Knowledgebase

Provide individual training and support on request

Maintain current and accurate inventory of technology hardware, software and resources

Maintain log and/or list of required repairs and maintenance

Produce reports as required by support desk manager, from time to time

Configure, maintain and troubleshoot all network (LAN wired & wireless, access points) related issues

Manage server (windows)

Provide support on android based tablets issues

Adhere to defined Service Levels

Adhere to established policies & procedures of the support desk

Required skill set:

Superb problem-solving skills & trouble shooting skills

Minimum 2-3 years of experience in technical support for networks & computer systems

Familiarity/exposure with networking appliances (Switches, Firewall, Access points)

Familiarity/exposure with Windows server

Familiarity/exposure with android based tablets

Good customer interaction skills

Good communication & presentation skills

Education:

B.E./ B. Tech/MCA/Diploma in E&T/IT/ Electronics/Computers/ EC/ Electrical or Any Graduate with Hardware & Networking diploma

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computer hardware networking jobs in ghaziabad uttar pradesh

Customer Advocacy Engineer

Principal Firmware Engineer

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