Wadgaon Budruk Pune Maharashtra Desktop support technician Jobs – 137 Open Jobs Today

Security Remote Technical Support Engineer (L2)
NTT Ltd —Pune, Maharashtra
- Full-time
- Remote
- Bachelor's degree
- Communication skills
7d
Security Remote Technical Support Engineer (L2)
NTT DATA —Pune, Maharashtra
- Full-time
- Remote
- Bachelor's degree
- Communication skills
7d
Technical Support Engineers
Sheetal Wireless technologies —Pune, Maharashtra
- AutoCAD
- PMP
- B.Sc
- Paid time off
Technical Support Technician III
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Rotational shift
- Computer Science
- Customer service
- B.Sc
Technical Customer Support Engineer II (Technical Solutions / Support)
Uplight —Pune, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Databases
Systems Administrator/Operations Engineer
Kaizen Softservices —Sadashiv Peth, Pune, Maharashtra
- Call employer
- Computer Science
- Bachelor's degree
- JavaScript
Lead Analyst - Site IT Support
Eaton —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
13d
Technical Support Manager
ProMobi Technologies —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
Expert Technical Support Engineer
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Windows
4h
System & Storage Engineer (Linux Administrator)
Dassault Systèmes —Pune, Maharashtra
- Analysis skills
- Bachelor's degree
- APIs
Systems & Storage Engineer (AIX Administrator)
Dassault Systèmes —Pune, Maharashtra
- Analysis skills
- Bachelor's degree
- APIs
Technical Support Advisory
Microsoft —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Microsoft Office
Sr. IT Systems Administrator
mindZvue Technologies —Pune, Maharashtra
- ₹3,000 a month
- Full-time
- Hybrid work
- Software troubleshooting
- Salesforce
- Windows
- Health insurance
- Paid time off
System Administrator
starconnect carreres —Pune, Maharashtra
- ₹9,914.50 - ₹44,930.27 a month
- Full-time
- AWS
- IT
- Linux
- Flexible schedule
Quick apply
5d
Technical Solution Support Specialist
Sandvik —Pune, Maharashtra
- Full-time
- Software troubleshooting
- English
- Windows
7d
IT Support Engineer (L2) â€“ Generalist IT
ProcDNA —Pune, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Technical Support & Service Manager - ESS / BESS
Mahindra & Mahindra Ltd —Pune, Maharashtra
- Customer service
- Electrical experience
- Bachelor's degree
12h
Technical Support Engineer - Netsuite (L2)
Blueflame Labs —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
9d
System Administrator/Server Administrator
Pragtech —Pune, Maharashtra
- Computer Science
- Software troubleshooting
- Windows
Associate Trainee-Enterprise Helpdesk
Stratacent —Pune, Maharashtra
- Weekend availability
- Azure
- Computer Science
- Software troubleshooting
- Commuter assistance
Quick apply

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Security Remote Technical Support Engineer (L2)

NTT Ltd -
Pune, Maharashtra

Apply Now

Job details

Full-time
7 days ago

Qualifications

CCNP
Technical support
CCSP
Firewall
Bachelor's degree
IDS
Communication skills
Juniper
Information Technology

Full job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Security Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key responsibilities:

Maintains the support process and ensures that requests for support are handled according to the procedures.
Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Prioritizes and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents and follow up until incident is resolved.
Provides service recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.
Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
Identifies problems and errors prior to or when they occur.
Logs all such incidents in a timely manner with the required level of detail with all the necessary.
Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

To thrive in this role, you need to have:

Working knowledge of technical documentation.
Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus.
Customer service orientated and pro-active thinker.
Problem solver who is highly driven and self-organized.
Good attention to detail.
Good analytical and logical thinking.
Excellent spoken and written communication skills.
Team player with the ability to work well with others and in group with colleagues and stakeholders.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIP, ACCP, PCNSP, CCSP etc.

Required experience:

Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
Moderate level experience in technical support to clients.
Moderate level experience in diagnosis and troubleshooting.
Moderate level experience providing remote support in Security technologies.
Moderate level experience in relevant technology.

Workplace type: On-site Working

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in RD.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

desktop support technician jobs in wadgaon budruk pune maharashtra

Security Remote Technical Support Engineer (L2)

Security Remote Technical Support Engineer (L2)

Technical Support Engineers

Technical Support Technician III

Technical Customer Support Engineer II (Technical Solutions / Support)

Systems Administrator/Operations Engineer

Lead Analyst - Site IT Support

Technical Support Manager

Expert Technical Support Engineer

System & Storage Engineer (Linux Administrator)

Systems & Storage Engineer (AIX Administrator)

Technical Support Advisory

Sr. IT Systems Administrator

System Administrator

Technical Solution Support Specialist

IT Support Engineer (L2) â€“ Generalist IT

Technical Support & Service Manager - ESS / BESS

Technical Support Engineer - Netsuite (L2)

System Administrator/Server Administrator

Associate Trainee-Enterprise Helpdesk

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