Hyderabad District Telangana Customer service representative Jobs – 110 Open Jobs Today

Customer Service Executive
Satus Smart Solutions Private Limited —Hyderabad, Telangana
- From ₹23,000 a month
- Full-time
- English
- Bachelor's degree
- Smartphone
Quick apply
2d
IT Customer Service New Associate
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- English
Program Specialist, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11h
Financial Services Digital Customer Experience Strategy Leader - India
Capgemini —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Salesforce
- Health insurance
- Paid time off
Quick apply
Senior Associate Clinical Supply Chain – Global Clinical Customer Service (GCCS)
Amgen —Hyderabad, Telangana
- Salesforce
- ERP systems
- Microsoft Office
HGS-AMEX-CSR & TL-German
GK HR Consulting India Private Limited —Hyderabad, Telangana
- ₹9 - ₹10 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
TE-1453 Sr Customer Support Agents
Softobiz Technologies —Hyderabad, Telangana
- Full-time
- CRM software
- Customer service
- Machine learning
Customer Success Associate (Field work)
Twin Health —Hyderabad, Telangana
- Computer Science
- Inventory management
- Customer service
Quick apply
2d
Customer Financial Services Specialist - Associate
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Analysis skills
- Presentation skills
12d
Customer Service - Sales - Housing - DM - Sales - Nagole - Vasantha Arcade - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Support Representative
Shreem Talent Bridge —Hyderabad, Telangana
- ₹10,000 - ₹16,000 a month
- Full-time
- English
- In-person
Quick apply
14d
Customer Service - Sales - Housing - DM - Sales - Hyderabad - Kukatpally Mandal - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Service - Sales - Housing - DM - Sales - Hyderabad - Gachibowli - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Success Associate
IOT Research Labs —Hyderabad, Telangana
- Full-time
- Project management
- Communication skills
- Marketing
Customer Service - Sales - Housing - EM - Sales - Nagole - Vasantha Arcade - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Service - Sales - Housing - DM - Hyderabad - Auto Plaza - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Service - Sales - Housing - EM - Sales - Hyderabad - Kukatpally Mandal - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Service - Sales - Housing - EM - Sales - Hyderabad - Ranigunj - CRE
TATA Capital —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Customer Service - Digital Sales - Housing - Product - Hyderabad - Auto Plaza - CRE
Tata Capital —Hyderabad, Telangana
- Master's degree
- Bachelor's degree
- Communication skills
Associate Customer Advocate
DigitalOcean —Hyderabad, Telangana
- Linux
Quick apply

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Customer Service Executive

Satus Smart Solutions Private Limited
Hyderabad, Telangana

Quick apply

Job details

Full-time
From ₹23,000 a month
2 days ago

Qualifications

Telugu
Call center experience
English
Bachelor's degree
Customer support
Hindi
Communication skills

Full job description

Customer Service Representative

Retailer & Distributor Support | Post-Onboarding | Voice + Chat

Role: Customer Service Representative (CSR) — Retailer & Distributor Support Type: Full-time Experience: 0–3 years. Freshers with strong communication welcome; prior customer-support / tele-calling / field-support experience is a plus Languages: Telugu + Hindi/Hinglish required; English for internal coordination Reports to: Sales Manager

About the Company

We power a buyer app on an ONDC-backed B2B commerce platform that lets kirana (neighbourhood) stores place orders to all the distributors in their area from a single app, instead of waiting for salesmen or travelling to wholesalers.

The platform is live with thousands of retailers and dozens of brands onboarded, and is expanding to additional cities. As we onboard thousands more shopkeepers and distributors, they need fast, patient, reliable support — and that's where you come in.

The Role, in One Line

You keep retailers and distributors happy after they join.

When a kirana owner or a distributor has a question or a problem — an order, a scheme, a delivery, an app issue — you're the person who picks up, understands it in their own language, solves it or gets it solved, and closes the loop quickly.

Who You'll Support

Kirana Retailers (Customers)

How to place an order, minimum order value (MOV) and beat-day rules
Order status, delivery timing and "order not delivered" issues
Scheme, pricing and offer questions
App help — login, catalogue, payments
Complaints about wrong / short / damaged items

Distributors

Accepting, processing and fulfilling retailer orders on the app
Delivery and service-level follow-ups
Scheme / margin / billing clarifications
App and account issues
Escalations that need coordination with internal teams

What You'll Do

Handle inbound and outbound queries via calls, WhatsApp and chat — patiently and in the customer's own language.
Provide post-onboarding support to shopkeepers and distributors after they're onboarded — helping them place their first orders, understand MOV and beat-day rules, and get comfortable with the app.
Resolve order, delivery, scheme, pricing, billing and app issues — solving what you can directly and escalating the rest to the right internal team.
Coordinate between retailer and distributor when an order isn't fulfilled on time — follow up with the distributor and internal teams so the retailer isn't left waiting (standard is to resolve retailer issues within 12 hours).
Log every interaction accurately in the CRM / ticketing system — status, resolution and follow-ups — so nothing falls through the cracks.
Escalate genuine or repeat issues to the operations, tech or distributor-management teams with clear notes so they're resolved fast.
Proactively guide retailers and distributors about updates, schemes and best practices, turning support conversations into stickier, more active users.
Share ground-level feedback (common complaints, recurring app problems, delivery gaps) back to the team so root causes get fixed, not just tickets.

Key Result Areas (KRAs)

Resolve retailer and distributor issues within the agreed timeline (12-hour standard for retailer issues).
Maintain high first-contact resolution and low repeat-complaint rates.
Keep customer satisfaction (CSAT) high across both retailers and distributors.
Ensure every interaction is logged accurately and followed up to closure.
Drive post-onboarding activation — help newly onboarded stores actually start ordering.

Who We're Looking For

The most important thing is that you're a clear, patient communicator who can win the trust of a kirana owner or distributor who may not be very tech-savvy.

Education: Any graduate (or final-year). Degree/college tier is not a barrier — communication and attitude matter most.
Language: Fluent in Telugu and Hindi/Hinglish, able to explain things simply in everyday shopkeeper language — no jargon. English for internal coordination.
Temperament: Patient, warm and calm under pressure — you can handle a frustrated shopkeeper without losing your cool.
Tech comfort: Comfortable using a smartphone, apps, WhatsApp and basic computer/CRM tools; able to learn systems quickly.
Ownership: You take ownership of a problem until it's actually solved — you don't just pass it on and forget.
Organised: Clear note-taking, accurate logging and reliable follow-through.

Nice to Have (Not Required)

Prior experience in customer support, call centre, tele-sales, or field support — ideally in FMCG, retail, fintech or B2B apps.
Familiarity with kirana / general trade, distributors, or ONDC.

What You'll Get

A front-row seat in a fast-growing, government-backed (ONDC) commerce platform scaling across India.
Training on the product, processes and support tools.
Direct impact — your work decides whether thousands of shopkeepers stay and grow with the platform.

Growth paths into team-lead, quality, operations or key-account roles for strong performers.

Pay: From ₹23,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in hyderabad district telangana

Customer Service Executive

IT Customer Service New Associate

Program Specialist, Amazon Customer Service

Financial Services Digital Customer Experience Strategy Leader - India

Senior Associate Clinical Supply Chain – Global Clinical Customer Service (GCCS)

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TE-1453 Sr Customer Support Agents

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Customer Financial Services Specialist - Associate

Customer Service - Sales - Housing - DM - Sales - Nagole - Vasantha Arcade - CRE

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Customer Success Associate

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Customer Service - Sales - Housing - EM - Sales - Hyderabad - Ranigunj - CRE

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Associate Customer Advocate

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