Nariman Point Mumbai Maharashtra It support engineer Jobs – 61 Open Jobs Today

ASSISTANT MANAGER - SERVICE DELIVERY
Network Techlabs —Andheri, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
South Star- MDM Administrator (Endpoint & Device Management)
South Star Software Private Limited —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Scripting
- Communication skills
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Manager
PwC —Shivaji Park, Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- Master's degree

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South Star- MDM Administrator (Endpoint & Device Management)
South Star Software Private Limited —Vashi, Navi Mumbai, Maharashtra
The role focuses on device onboarding, policy enforcement, compliance monitoring, application deployment, and user support across corporate‑owned and BYOD…
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ASSISTANT MANAGER - SERVICE DELIVERY

Network Techlabs
Andheri, Mumbai, Maharashtra

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Job details

Full-time

Qualifications

CCTV
IT service management
Bachelor's degree
Communication skills

Full job description

Job Summary:

We are looking for an experienced and dynamic Assistant – Service Delivery to lead our service (Includes Implementation & After Installation support) operations across Physical Security Systems (CCTV, Access Control, IP PA, Fire Alarm), Structured Cabling (Copper/Fiber), and IT Infrastructure (Networking, Server, Wifi, EPABX ). The ideal candidate will be responsible for end-to-end service execution, team management, customer satisfaction, Weekly Reviews, Planning and continuous improvement in service quality.

Key Responsibilities:

Manage day-to-day service calls operations for Physical Security, Structured Cabling, and IT Infra domains with help of coordinators & TL’s.
Lead a team of 20+ service engineers/technicians, ensuring efficient task allocation, productivity, and adherence to SLAs.
Ensure successful Team planning, execution of installation, preventive maintenance, and break-fix services for various client sites.
Monitor project timelines, material availability, manpower planning, team management and client coordination.
Handle escalations and ensure timely resolution of technical or operational issues.
Maintain and track service KPIs, client satisfaction metrics, and generate MIS reports regularly.
Conduct periodic reviews, site audits, and team briefings to maintain service standards.
Liaise with internal teams (Sales, Procurement, Projects) for smooth coordination and resource planning.
Train and upskill team members on new technologies, safety practices, and service protocols.
Ensure compliance with industry standards, company SOPs, and customer-specific requirements.

Expertise Required:

Understanding of ELV Systems (CCTV, Access Control, Fire Alarm, Public Address, etc.), Structured Cabling (Copper & Fiber) and networking topologies
Familiarity with IT infrastructure components – routers, switches, racks, patch panels, etc.
Knowledge of ITSM, ticketing tools, and SLA tracking systems
Have knowledge on how to achieve client satisfaction level
Take immediate action whenever required in favor of company & customer
Ability to take right decisions keeping client satisfaction & company benefit in mind

Required Skills & Qualifications:

Minimum 5 years of experience in service delivery within Physical Security, Cabling, or IT Infra domains
Experience in leading large field/onsite teams (20+ members) across multiple sites or regions
Strong leadership, communication, and customer-handling skills
Problem-solving ability with a sense of urgency and ownership
Graduate with IT technical background

Preferred Experience:

Worked with enterprise clients or large government projects
Experience with AMC, warranty management, and service renewals
Exposure to ISO standards, safety protocols, and compliance practices

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it support engineer jobs in nariman point mumbai maharashtra

ASSISTANT MANAGER - SERVICE DELIVERY

South Star- MDM Administrator (Endpoint & Device Management)

Manager

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