Preet Vihar Delhi Delhi Quality assurance analyst Jobs – 82 Open Jobs Today

Senior Administrator - Cisco Customer Voice Portal (CVP)
HCLTech —Noida, Uttar Pradesh
- Communication skills
10d
Big Data Engineer
WebSenor —Noida, Uttar Pradesh
- Full-time
- AWS
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Cloud Data Engineer
CG Infinity —Noida, Uttar Pradesh
- Full-time
- Azure
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SeniorAdministrator - Zero - touch
HCLTech —Noida, Uttar Pradesh
- Communication skills
Full Stack Java Developer
Adequateinfosoft —Noida, Uttar Pradesh
- Azure
- Oracle
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Vice President - Cyber Security (Operations)
EXL Service —Noida, Uttar Pradesh
- Full-time
- Azure
- Master's degree
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10d
Sr. Mobile App Developer in Flutter
Adequateinfosoft —Noida, Uttar Pradesh
- Computer Science
- AWS
- Bachelor's degree
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Knack Consulting Services Pvt Ltd —Noida, Uttar Pradesh
- Computer Science
- Software troubleshooting
- Bachelor's degree
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Dot Net Architect
Venture7 Technology Private Limited —Faridabad, Haryana
- Call employer
- Azure
- Software troubleshooting
- Salesforce
Content Analyst
AlphaSense India —Delhi, Delhi
- Google Suite
- Microsoft Excel
- Research
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Senior Administrator - Cisco Customer Voice Portal (CVP)

HCLTech -
Noida, Uttar Pradesh

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Job details

10 days ago

Qualifications

ITIL Certification
CCNP
CCNA
Quality assurance
Root cause analysis
Communication skills

Full job description

Noida, Uttar Pradesh
Job Summary
The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support and operational excellence for Cisco Voice systems. This position is essential in ensuring customer satisfaction through effective troubleshooting, root cause analysis, and the implementation of long-term solutions. The role emphasizes collaboration, knowledge sharing, and adherence to quality standards to enhance the overall service delivery.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Cisco Voice Operations And Support.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Conducting Thorough Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopens, And Proactively Mitigating Security Threats.
Skill Requirements
1. In-Depth Knowledge Of Cisco Voice Technologies And Systems.
2. Strong Troubleshooting And Problem-Solving Skills In A Support Environment.
3. Solid Understanding Of Operational Procedures And Quality Assurance Standards.
4. Proficiency In Root Cause Analysis And Implementing Corrective Actions.
5. Excellent Communication And Interpersonal Skills For Effective Collaboration And Customer Interactions.

Other Requirements
1. Optional But Valuable: Cisco Certified Network Associate (Ccna) Voice Or Cisco Certified Network Professional (Ccnp) Collaboration.
2. Optional But Valuable: Itil Foundation Certification
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quality assurance analyst jobs in preet vihar delhi delhi

Senior Administrator - Cisco Customer Voice Portal (CVP)

Big Data Engineer

Cloud Data Engineer

SeniorAdministrator - Zero - touch

Full Stack Java Developer

Vice President - Cyber Security (Operations)

Sr. Mobile App Developer in Flutter

Service Now-ITOM Developer

Dot Net Architect

Content Analyst

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