Tolichowki Hyderabad Telangana Supervisor / sr Jobs – 135 Open Jobs Today

Business Advisory New Associate
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Delivery Operations Associate Manager-Messaging
Accenture —Hyderabad, Telangana
- Full-time
- Project management
- Communication skills
6d
Delivery Lead Senior Manager
Accenture —Hyderabad, Telangana
- Full-time
- CRM software
- Sales
- Analysis skills
Order to Cash Operations Assoc Manager
Accenture —Hyderabad, Telangana
- Full-time
- Finance
- Master's degree
- Bachelor's degree
12d
Café staff
Tinge Hospitality Consultants —Hyderabad, Telangana
- ₹12,000 - ₹35,000 an hour
- Full-time
- Serving
- Customer service
- In-person
- Health insurance
- Food provided
Quick apply
Senior Source to Contract Specialist
TJX Companies —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Transformation Senior Manager
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- Agile
Change Management Consultant
Infosys Limited —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr Team Leader
Concentrix —Hyderabad, Telangana
- Full-time
- Communication skills
- Flexible schedule
2d
Senior Administrator: Amazon Connect and Service Cloud Voice
Regal Rexnord —Hyderabad, Telangana
- Full-time
- Azure
- Salesforce
- AWS
Production Shift Supervisor
PBC TechPlast —Hyderabad, Telangana
- Supervising experience
- Manufacturing
QA/ Sr. QA Coding Services
CorroHealth Infotech Private Limited —Hyderabad, Telangana
- Full-time
- Anatomy knowledge
- Organisational skills
- Computer skills
Quick apply
Fund Services.PE Supervisor
Citco —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr Executive - HIM services
CorroHealth Infotech Private Limited —Hyderabad, Telangana
- Full-time
Quick apply
Analyst Manager
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Doctoral degree
- Microsoft Office
- Master's degree
Senior Manager Software Engineering
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Computer Science
- B.Sc
- Bachelor's degree
Senior Engineer- Seal Technology
TechnipFMC —Hyderabad, Telangana
- Customer service
- Assembly
- Bachelor's degree
MT - HRO
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Oracle
- English
- Finance
Quick apply
CNC Milling Operator
Alcom Extrusions Pvt Ltd —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- In-person
- Manufacturing
Quick apply
1d
Assistant Engineer / Engineer
Aparna Constructions —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- AutoCAD
- Hospitality

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Business Advisory New Associate

Accenture -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Incident management
Call center experience
English
Bachelor's degree
Order entry
Communication skills

Full job description

Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework! Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for? •Written and verbal communication •Commitment to quality •Collaboration and interpersonal skills •Adaptable and flexible •Ability to work well in a team • College graduate of any full-term course ? Excellent English speaking and writing skills is a must (with trainable on Technical Process) ? Superior language and customer service mindset ? Basics of Microsoft Word / Excel / PPT ? Representative should be quick learner and adapt the new learnings within the Project ? Good communication skills over all the channels, i.e. Chat, Email and Calls ? Must be flexible in changes in working schedule and environment while maintaining accuracy and quality of output to meet the requirements of the client. New ways of working and a changing environment requires the ability to quickly learn and adapt ? Ability to multitask and adopt to change is must •
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts •Coordinates customer requested work to be completed by the field technicians and ensures completion • Logs customer/client/Vendor problem/request/issues in ticketing tools and ensures proper documentation • Manages the database for dispatch of metro-based field technicians • Performs root cause analysis to operational problems and follows defined procedures to resolve correctly and update tools and documents accordingly. • Maintaining permanent site access lists and portal rosters, coordinated between multiple external vendors and internal business unit representatives. • Documents troubleshooting efforts and customer information in data capture tool as and when required, transfers call or promptly notifies responsible party for resolution • May need to support client report preparation and presentation • Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention • Demonstrates understanding of the customer’s needs and maintains high customer satisfaction ratings • Maintains and update various tools (order entry, incident management, knowledge management and client information systems) and service desk procedures • Reviewing knowledge database and documents and update them regularly based on learnings and provide coaching to rest of the team • May perform follow up on incidents with customer to ensure customer satisfaction • Identify process improvement opportunities • May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction May take accountability for effectively handling senior level escalations or customer complaints received via various sources

Any Graduation

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Refine Your Search

supervisor / sr jobs in tolichowki hyderabad telangana

Business Advisory New Associate

Delivery Operations Associate Manager-Messaging

Delivery Lead Senior Manager

Order to Cash Operations Assoc Manager

Café staff

Senior Source to Contract Specialist

Business Transformation Senior Manager

Change Management Consultant

Sr Team Leader

Senior Administrator: Amazon Connect and Service Cloud Voice

Production Shift Supervisor

QA/ Sr. QA Coding Services

Fund Services.PE Supervisor

Sr Executive - HIM services

Analyst Manager

Senior Manager Software Engineering

Senior Engineer- Seal Technology

MT - HRO

CNC Milling Operator

Assistant Engineer / Engineer

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