Join Amgen’s Mission of Serving Patients
At Amgen, if you feel likeyou’repart of something bigger,it’sbecause you are. Our shared mission-to serve patients living with serious illnessesdrives all that we do.
Since 1980,we’vehelped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas-Oncology, Inflammation, General Medicine, and Rare Disease-we reach millions of patients each year. As a member of the Amgen team,you’llhelp make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them,you’llthrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Amgen isseekinga “Salesforce Platform Engagement Manager - Salesforce QA”
Let’sdo this.Let’schange the world. In this vital role you will act as the Engagement Manager for the Salesforce Platform team, serving as the primary bridge between product teams and the platform team. You will coordinate platform support requests, deployment/version requests, QA validation needs, and release readiness activities while ensuring product teams are connected to the right Salesforce platform support teams, release engineers, and architects.
The ideal candidate will have strong Salesforce Business Analyst skills, Salesforce automated testing experience, and integration testing knowledge, along with the ability to manage multiple product-team requests, track timelines,monitordependencies, and drive clear communication across teams. This role requires proactive follow-up, structured status reporting, and the ability to keep product teams, Salesforce Platform Support, Salesforce Platform Release Engineers, QA teams, and Salesforce Platform Architects aligned.
You will support predictable platform delivery bymaintainingvisibility across open platform engagements, release timelines, release counts, support requests, architecture consultation needs, AI consultation requests, QA risks, dependencies, and action items before BRP and throughout the release lifecycle. The individual should bedetail-oriented, collaborative, organized, and comfortable working with technical and non-technical stakeholders in a fast-paced enterprise Salesforce environment.
Serve as the engagement bridge between product teams and the Salesforce Platform team for platform support requests, deployment/version requests, QA clarifications, release coordination, and platform guidance needs.
Intake, track, monitor, and follow up on support requests raised by product teams to the Salesforce Platform Support team, ensuring ownership, status, next steps, blockers, and target timelines are clear.
Coordinate deployment and version requests raised by product teams to Salesforce Platform Release Engineers, helping align release windows, prerequisites, environments, approvals, validation needs, and post-deployment checks.
Connect product teams with Salesforce Platform Architects when architectural suggestions, solution design inputs, integration guidance, platform standards, or governance clarification isrequired.
Collect tentative release timelines and the total number of planned releases from each product team before BRP,consolidatethe inputs, and share them with Salesforce Platform stakeholders for release planning and readiness discussions.
Maintain trackers for platform support requests, deployment/version requests, release counts, product-team timelines, dependencies, risks, blockers, owners, decisions, and action items.
Monitor open engagements across platform support, release engineering, architecture consultation, QA validation, and AI consultation requests; escalate delays, conflicts, dependencies, and risksin a timely manner.
Excellent communication, facilitation, follow-up, stakeholder management, and status reporting skills with the ability to work with technical and non-technical audiences.
Strong analytical, problem-solving, documentation, prioritization, and organizational skills with the ability to work independently in a fast-paced enterprise Salesforce environment.
Strong teamplayer with a proactive mindset, attention to detail, learning attitude, and commitment to delivering high-quality Salesforce platform outcomes.
Experience working in a Salesforce platform team, shared services model, center of excellence, or enterprise support and release coordination environment is beneficial.
Knowledge of AI consultation intake, Salesforce AI capabilities,Agentforceconcepts, or AI-enabled business process improvement discussions is desirable.
Exposure to Salesforce Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, or other Salesforce industry/platform capabilities is beneficial.
Good to have exposure to MuleSoft, middleware platforms, API-led integrations, enterprise integration patterns, and data migration validation.
Knowledge of Salesforce DevOps, CI/CD pipelines, Copado deployments, sandbox strategy, release governance, and enterprise application lifecycle management practices is a plus.
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture,we’llsupport your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
and make a lasting impact with the Amgen team.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race,colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
